The product is not worth £40 the metal parts used on my bag is so bad you can tell it’s tacky and doesn’t match the photos posted on their website, also the tie doesn’t match the photos either, my ord... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My items arrived 3 & a half weeks later. Ordered on the 11th of November, items arrived (after they said it was already delivered) on 7th December! The delivery information given is for a warehouse... See more
Company replied
After the abysmal reviews I read I didn’t have high hopes, but I am really pleasantly surprised! The jumper looks just like the Massimo Dutti one and seems really good quality. Arrived relatively quic... See more
Company replied
Item arrived much later than the expected delivery date. I returned the product as I did not like it which needs to be sent to China. After 1 month they acknowledged the returned that a refund... See more
Company replied
Company details
Written by the company
Soera brings you the latest fashion trends with stylish, high-quality, and affordable clothing and accessories. Our mission is to help you express your individuality with confidence and effortless style. Shop with us and discover fashion that inspires.
Contact info
2 VENTURE DR, #19-21 , 608526, Singapore
- +1 786-686-0503
- support@soera-store.com
- soera-store.com
3.0
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
item of clothing was very poorly made &…
item of clothing was very poorly made & cheap fabric that only felt flammable. When asked for a refund they replied with a general computer generated response asking for photos. I hit reply to their email addresses sending photos, however my emails are immediately returned as undeliverable and their address is non existent so I believe they block an address once a complaint has been made.
28 December 2025
Unprompted review
Reply from SOERA
Hello Taylor,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating this must be. We want to make it right.
Please reach out to us at support@soera-store.com, where our dedicated VIP customer service team will personally handle your case. They will review your situation thoroughly and work with you to resolve it as quickly and fairly as possible.
We sincerely appreciate your patience and feedback, and we’re committed to ensuring this matter is addressed appropriately.
Edelle
Do not buy
I ordered a jacket in cream looks nothing like the photo and in my opinion it looks like a light pink.
28 December 2025
Unprompted review
Reply from SOERA
Hey Maryam,
We’re sorry to hear that the jacket didn’t meet your expectations. Our photos aim to represent the products accurately, but we understand colours and textures can look different in person.
We do offer a return and resolution process, and we’d like the chance to assist you. Please contact us at support@soera-store.com
with your order details so we can help.
Edelle
Product not worth the price paid
The product is not worth £40 the metal parts used on my bag is so bad you can tell it’s tacky and doesn’t match the photos posted on their website, also the tie doesn’t match the photos either, my order also took longer than 8 days to come it took 14 days, and only after I emailed the company twice did they update my shipping. Scared to return as people are saying they pay £50 for return but don’t want to keep the bag either! Only good thing is the leather or fake leather is good.
27 December 2025
Unprompted review
Reply from SOERA
Hello Jehona
Thank you for sharing your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must be. We want to make things right.
Please reach out to us at support@soera-store.com, where our dedicated VIP customer service team will personally handle your case. They will review your situation thoroughly and work with you to resolve it as quickly and fairly as possible.
We sincerely appreciate your patience and feedback, and we are committed to addressing this appropriately.
Edelle
Love it!!!!
29 November 2025
Unprompted review
Reply from SOERA
Hello there,
Thank you so much for your review! We’re thrilled to hear that you love it! 🥰 Your support means the world to us.
Edelle
Quality and price point do not match
I really love the styles and product offered however I do not think other quality represents the price point. Especially at a sale price.
19 December 2025
Unprompted review
Reply from SOERA
Hello Giovanna
Thank you for sharing your feedback. We’re glad to hear you love our styles! We also appreciate your comments regarding the quality and price point and will take them into consideration as we continue to improve. Your input helps us provide the best experience possible.
Edelle
Absolutely disgraceful placed my order…
Absolutely disgraceful placed my order over 2 weeks ago and didn’t arrive for today,how is that supposed to work,completely unacceptable will never order anything ever again!!
25 December 2025
Unprompted review
Reply from SOERA
Hello Kieron
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must be. We want to make things right.
Please contact us at trustpilot@soera-store.com, where your case will be personally handled by our dedicated VIP customer service team. They’ll review your situation in full and work with you to resolve the issue as quickly and fairly as possible.
We genuinely appreciate your patience and feedback, and we’re committed to ensuring this is addressed appropriately.
Edelle
I placed an order based off their…
I placed an order based off their shipping information on their website. Tracking has said in transit for 8 days. Every customer service response is the same response. I would have never ordered this product if I knew it would never arrive in time. Very frustrating!
24 December 2025
Unprompted review
Reply from SOERA
Hello Amy
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must be. We want to make things right.
Please contact us at trustpilot@soera-store.com, where your case will be personally handled by our dedicated VIP customer service team. They’ll review your situation in full and work with you to resolve the issue as quickly and fairly as possible.
We genuinely appreciate your patience and feedback, and we’re committed to ensuring this is addressed appropriately.
Edelle
Super cute and stylish!
My daughter loved her new jacket! The jacket is super cute and stylish, made with quality fabric. Great customer service as well.
23 December 2025
Unprompted review
Reply from SOERA
Hey Jex
Thank you so much for your kind review! We’re thrilled to hear that your daughter loved her new jacket and that you’re happy with the quality and style.
It also means a lot to us to know you had a great experience with our customer service. We truly appreciate your support and hope to welcome you back again soon! 💙
Edelle
Quality is so good I bought 3 !!!
I bought 3 Lucia woven hand bag , green, brown and black. My first purchase was above my expectations so that’s why I decided to order another 2 hand bags. Takes around 12 days to deliver to UK, quality is so good, each handbag came with a different packaging : 1st (green) well protected and packaging with the logo (pink bag) , 2nd brown well protected and white packaging bag and 3rd black well protected, own dust bag and white packaging bag. I wish all my bag s had the dust bag.
So far I’ll still recommend 100% good quality and good price.
Everyone compliments my bags for their quality and colors. I’m so happy with my purchase
24 December 2025
Unprompted review
Reply from SOERA
Hey Lucia
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re absolutely thrilled to hear that you loved your first Lucia woven handbag so much that you came back for two more. It means a lot to us that you’re happy with the quality, colours, and overall value, and that you’ve been receiving so many compliments on your bags.
We truly appreciate your feedback regarding the packaging and dust bags, it’s very helpful and something we’ll definitely take into consideration as we continue to improve. Thank you again for your trust and recommendation. We’re so happy to have you as part of our community! 💕
Edelle
I was so excited to order this
I was so excited to order this, ordered then read reviews and panicked. Finally got the jacket yesterday after 3 weeks, had no problem with customer service. Jacket isnt bad, more over sized than I thought but happy it arrived
23 December 2025
Unprompted review
Reply from SOERA
Hey Jade,
Thank you for your honest review! We understand the initial worry, so we’re happy to hear your jacket arrived and that your experience with our customer service was positive.
We appreciate your patience and feedback on the fit, and we hope you enjoy your jacket! 😊
Edelle
I was pleased to have regular replies…
I was pleased to have regular replies to my emails, as I'd been concerned that my parcel wouldn't arrive before Christmas. Kristina very kindly updated me. Parcel did arrive thank you.
19 December 2025
Unprompted review
Reply from SOERA
Hey Judith
Thank you so much for your kind words! We're delighted to hear that Kristina was able to keep you updated and that your parcel arrived safely before Christmas.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Edelle
Very friendly and fast answers
Very friendly and fast answers. special thanks to Sarie!
17 December 2025
Unprompted review
Reply from SOERA
Hey Bernhard
Thank you so much for your kind words! 🌟
We’re happy to hear you received friendly and fast support. A special thank you from us as well to Sarie—we’ll be sure to pass along your appreciation! 😊
Edelle
If I could rate it 0 I would
If I could rate it 0 I would. They’re scammers!!!! DO NOT BUY ANYTHING I ordered a coat and it came dirty and smelt revolting if I could show everyone a picture I would. It has brown stuff on it and even in the bag. It was a small and I am a uk 6 and this would not even fit a child it would fit a toddler I did check the measurements and still so
Awful. Taking advantage of us customers for out money. I spend a good amount of money I will sue or make a claim if not sorted. !!! Guys I REPEATEDLY ASK FOR YOU TO AVOID THIS COMPANY AT ALL COSTS
15 December 2025
Unprompted review
Reply from SOERA
Hello Mani
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must be. We want to make things right.
Please contact us at trustpilot@soera-store.com, where your case will be personally handled by our dedicated VIP customer service team. They’ll review your situation in full and work with you to resolve the issue as quickly and fairly as possible.
We genuinely appreciate your patience and feedback, and we’re committed to ensuring this is addressed appropriately.
Edelle
Great product
Great product, Erick responded super fast to accommodate my request
16 December 2025
Unprompted review
Reply from SOERA
Hello there,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product, and we’ll be sure to pass your feedback along to Erick. He’ll be happy to know his quick support made a difference.
We truly appreciate your support!
Edelle
I ordered two coats for my daughter…
I ordered two coats for my daughter from Xmas wish list , I didn’t check out sellers first unfortunately. Costs arrived absolutely terrible material the sizing was bad small bigger than the large when I asked for refund I was basically put off by saying it could cost loads with charges from customs and shipping and then offered 105% off another order keeping original everything on their site looks poor and overpriced overall very poor customer service stay well away!
12 December 2025
Unprompted review
Reply from SOERA
Hello Nicola
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must be. We want to make things right.
Please contact us at trustpilot@soera-store.com, where your case will be personally handled by our dedicated VIP customer service team. They’ll review your situation in full and work with you to resolve the issue as quickly and fairly as possible.
We genuinely appreciate your patience and feedback, and we’re committed to ensuring this is addressed appropriately.
Edelle
Soera was great to work with and I…
Soera was great to work with and I loved the jacket I ordered! There was a small issue with the delivery company not finding my home on the first attempt and Soera followed up to make sure everything got straightened out! Appreciate the direct com=ntact and follow-up!
17 December 2025
Unprompted review
Reply from SOERA
Hey Megan,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that you loved your jacket and that our team was great to work with.
While we’re sorry about the initial delivery issue, we’re glad that our team was able to follow up and get everything sorted quickly.
We truly appreciate your kind words about the direct contact and support — it means a lot to us. Enjoy your jacket, and we hope to see you again soon!
Edelle
I really loved the bag
I really loved the bag, and the quality is very nice.
I also loved the jacket a lot, but I’m very disappointed that it came too big for me. I expected it to be smaller than this.
In the end, I understand that this was not your fault
16 December 2025
Unprompted review
Reply from SOERA
Hey Sabah
Thank you so much for your honest feedback. We’re really happy to hear that you loved the bag and that you’re pleased with its quality.
We’re truly sorry to hear that the jacket didn’t fit as expected. We completely understand how disappointing that can be. While sizing can sometimes vary, we appreciate your understanding and kind words.
If you need any assistance with return or an exchange, please contact us at trustpilot@soera-store.com, where your case will be personally handled by our dedicated VIP customer service team.
Thank you!
Edelle
Asking me to pay extra for customs…
Asking me to pay extra for customs costs as well as a high return fee already paid ! How can they expect me to pay additional return fees ,this as not stated on website ,false advertisement
16 October 2025
Unprompted review
Reply from SOERA
Hello Becky
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must be. We want to make things right.
Please contact us at trustpilot@soera-store.com
, where your case will be personally handled by our dedicated VIP customer service team. They’ll review your situation in full and work with you to resolve the issue as quickly and fairly as possible.
We genuinely appreciate your patience and feedback, and we’re committed to ensuring this is addressed appropriately.
Edelle
This shop is crap they sent me the…
This shop is crap they sent me the wrong item which had the wrong size and missing belt but when I ask for a refund they said they can only do replacement or 105% store credit but refuse to give full refund. And also looks like a legit website but once u want to return something it shows its from china. And just checked for that coat again they removed it off their website but luckily i took a screen shot before to show my bank x
14 December 2025
Unprompted review
Reply from SOERA
Hello there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must be. We want to make things right.
Please contact us at trustpilot@soera-store.com, where your case will be personally handled by our dedicated VIP customer service team. They’ll review your situation in full and work with you to resolve the issue as quickly and fairly as possible.
We genuinely appreciate your patience and feedback, and we’re committed to ensuring this is addressed appropriately.
Edelle
DO NOT BUY FROM THEM!!!
DO NOT BUY FROM THEM!!!! Took 5 weeks to arrive, will not accept return, poor quality. The return address is not correct, there is a UK address on the parcel to send returns but they then ask you to send it to CHINA at your cost??!!!!! when they reply to emails, they ask the same questions, again and again, feel totally ripped off - terrible customer service. They promise to resolve but don't. DO NOT BUY!!
13 December 2025
Unprompted review
Reply from SOERA
Hello there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must be. We want to make things right.
Please contact us at trustpilot@soera-store.com, where your case will be personally handled by our dedicated VIP customer service team. They’ll review your situation in full and work with you to resolve the issue as quickly and fairly as possible.
We genuinely appreciate your patience and feedback, and we’re committed to ensuring this is addressed appropriately.
Edelle
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