The product is not worth £40 the metal parts used on my bag is so bad you can tell it’s tacky and doesn’t match the photos posted on their website, also the tie doesn’t match the photos either, my ord... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My items arrived 3 & a half weeks later. Ordered on the 11th of November, items arrived (after they said it was already delivered) on 7th December! The delivery information given is for a warehouse... See more
Company replied
After the abysmal reviews I read I didn’t have high hopes, but I am really pleasantly surprised! The jumper looks just like the Massimo Dutti one and seems really good quality. Arrived relatively quic... See more
Company replied
Item arrived much later than the expected delivery date. I returned the product as I did not like it which needs to be sent to China. After 1 month they acknowledged the returned that a refund... See more
Company replied
Company details
Written by the company
Soera brings you the latest fashion trends with stylish, high-quality, and affordable clothing and accessories. Our mission is to help you express your individuality with confidence and effortless style. Shop with us and discover fashion that inspires.
Contact info
2 VENTURE DR, #19-21 , 608526, Singapore
- +1 786-686-0503
- support@soera-store.com
- soera-store.com
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid buying anything from this…
Avoid buying anything from this company. I bought two jackets in January didn't like quality so asked to return, they offered me 105% credit and to keep the jackets. I refused. Cost me £35 to return the jackets then was informed would have to pay another £35.00 to release from customs and to this date I am still waiting on my refund. They are absolute scammers, keep saying my refund will be paid in 5/10 working days. Please please DO NOT BUY ANYTHING !!!!!!
27 March 2026
Unprompted review
Reply from SOERA
Hey Maureen
We’re really sorry to hear about your experience, we understand how frustrating this must be, especially with the additional return and customs costs.
This is definitely not the experience we want for our customers, and we’d really like to look into this properly and help resolve it for you as soon as possible. Could you please reach out to us directly at support@soera-store.com
with your order details?
I’ll personally make sure your case is reviewed and do my best to sort this out for you.
Thank you for bringing this to our attention, and we appreciate your patience.
Edelle
Erick was extremely helpful and…
Erick was extremely helpful and friendly. I highly recommend this company and their customer support
25 March 2026
Unprompted review
Reply from SOERA
Hey Karen
Thank you so much for your kind words! We’re thrilled to hear that Erick was able to provide such helpful and friendly support. We’ll be sure to pass along your feedback to him, it will definitely make his day! 😊
We truly appreciate your recommendation and are always here if you need anything.
Edelle
Everything was perfect!
2 March 2026
Unprompted review
Reply from SOERA
Hey Andrea
Thank you so much for your wonderful review! We’re delighted to hear everything was perfect and truly appreciate your support. 🌟
Edelle
4 weeks of waiting
It took about 4 weeks to arrive but the wait was worth it. it is a beautiful high end looking coat. I love it!
23 March 2026
Unprompted review
Reply from SOERA
Hey Carmen
Thank you for your patience and for sharing your experience! We’re so glad to hear that the wait was worth it and that you love your coat.
Enjoy your beautiful, high-end look!
Edelle
Erick was incredibly quick and…
Erick was incredibly quick and responsive! I had a tracking issue and he reassured me that he would help regardless of the issue! Thank you Erick!
19 March 2026
Unprompted review
Reply from SOERA
Hey there,
We’re thrilled to hear that Erick could assist you so promptly and put your mind at ease!
Thank you for highlighting his excellent support, he’ll be happy to know he made a difference.
Edelle
Reply from SOERA
Hey Maria
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience with our customer service. Your appreciation means a lot to us! 😊
Edelle
resolving the issue quickly and professionally
I recently purchased a fur coat, and unfortunately, it did not match the picture shown online. The style and overall look were quite different from what I expected, which was disappointing at first.
However, I want to highlight the excellent customer service I received. Merriame was very helpful and understanding, and she assisted me in resolving the issue quickly and professionally. Her support made a big difference and turned a frustrating situation into a much better experience.
While the product itself did not meet my expectations, I truly appreciate the effort made by the staff to make things right.
18 March 2026
Unprompted review
Reply from SOERA
Hey Aida
Thank you for your thoughtful feedback! We’re sorry the coat didn’t match your expectations, but we’re so glad to hear that Merriame was able to assist you promptly and professionally.
It means a lot to us that her support helped turn the situation around. Your kind words will definitely be shared with her!
Edelle
Great purchase!
Even if the delivery process took longer than I would have liked/expected, I was very happy with my bag order once it was received. Very good quality. Also, the customer service provided by Erick throughout the entire process was excellent!
22 March 2026
Unprompted review
Reply from SOERA
Hey Vivienne
Thank you for sharing your experience! We’re glad to hear that you’re happy with your bag and its quality. We also appreciate your kind words about our customer service.
It’s wonderful to know that Erick was able to support you throughout the process.
Edelle
Erick is amazing and he was prompt and…
Erick is amazing and he was prompt and solved my problem quickly and efficiently!
19 March 2026
Unprompted review
Reply from SOERA
Hey there,
We’re delighted to hear that Erick handled your issue so quickly and effectively!
Your feedback means a lot, and we’ll be sure to let him know.
Edelle
The bag I received looks nothing like…
The bag I received looks nothing like the bag on the website. Its described as woven & that’s what the picture show but what I received is not woven it’s just a woven effect. Looks very cheap and horrible. Do not buy from this site!
This is an update… after telling me they don’t want me to send the bag back for a refund they told me I either needed to get store credit or they would give me a 50% refund & I could keep the bag. After lots of messages backwards & forwards I reluctantly agreed to the 50% refund. I have never received it. I have messaged them numerous times & I have not received any response. This company is definitely a scam and not to be trusted!
20 March 2026
Unprompted review
Reply from SOERA
Hello there,
I’m really sorry to hear about your experience; that’s definitely not what we want for our customers.
Please reach out to us at support@soera-store.com with your order number, and I will personally make sure everything is resolved for you as quickly as possible.
Edelle
Love Coach Bags
I love Coach bags but there was a misprint on the measurements of the tote bag I ordered. I called returns and Eric in customer service made it so easy for me to return!!! Thanks Eric!!!
11 March 2026
Unprompted review
Reply from SOERA
Hey Jeanne
Thank you so much for sharing your experience! We’re thrilled to hear that Eric could make your return so easy. 😊
Thanks again for taking the time to let us know.
Edelle
**DO NOT ORDER FROM THESE**
**DO NOT ORDER FROM THESE**
I returned an item 19.11.25 as the quality was very poor and little representation to the picture. The saga began!!! It got ‘stuck in customs’ and they eventually agreed to refund me 04.02.26 having deducted a fee for its retrieval. It’s now 13.03.26 and I still have no refund, despite weekly emails and weekly assurance this will follow within 5 days
STEER CLEAR!!!!!!!!!!!
19 November 2025
Unprompted review
Reply from SOERA
Hey Lisa
I’m really sorry to hear this has taken so long – I completely understand how frustrating it must be. Refunds typically take up to 10 business days, depending on your bank.
I’d be happy to look into this for you and make sure it gets sorted out. Please contact us with your order number at support@soera-store.com, so we can check this right away.
Thank you for your patience – we’ll make sure this gets resolved.
Edelle
Do not order from this company
If I could give NO stars for review I would.
The items pictured on the website are NOT what you receive. The handbag I ordered for my daughter's birthday was the completely wrong colour and a really cheap imitation leather.
I contacted Soera who after a lot of negotiating said I could have a refund, which they said would credit my bank account within 5-10 days. That was 19 days ago. They are very quick to respond to my emails but no action is being taken.
Do not order from them they are cheap imitation products from China.
18/03/26 Another 7 business days on from my last review and still no refund issued even though Soera are saying they will refund
12 February 2026
Unprompted review
Reply from SOERA
Hey Vicky
We’re really sorry to hear about your experience and understand how frustrating this must feel, especially since the bag was meant as a birthday gift for your daughter.
Please note that refunds can sometimes take a few additional days to appear in your bank account depending on your bank’s processing time. I have also reached out to you via email so we can sort this out and check the status of your refund as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Edelle
I shove so much random stuff in my bags…
I shove so much random stuff in my bags and this one takes it all. Sturdy zip strong straps still looks put together even when its stuffed full. Sarah sorted a delivery issue for me quickly btw.
9 February 2026
Unprompted review
Reply from SOERA
Hey there,
Thank you so much for your lovely feedback! We’re so glad to hear the bag can handle everything you throw into it while still looking great , that’s exactly what we love to hear.
And we’ll be sure to pass your kind words on to Sarah as well. She’ll be really happy to know she could help resolve the delivery issue quickly. Enjoy your bag! 😊
Edelle
Merriame Was Incredible
Merriame Was Incredible. I needed to cancel my order because the shipping time was slightly longer than my moving time line allowed for. She looked into it right away for me and was able to cancel the order before it shipped and issue me a full refund. Very happy with the service !!!
9 March 2026
Unprompted review
Reply from SOERA
Hey Rachel
Thank you so much for your kind words! 😊 We're so glad Merriame was able to assist you quickly and make the cancellation process smooth. We completely understand how important timing can be when you're moving, and we're happy she could help resolve it before the order shipped.
We truly appreciate your feedback and hope we can serve you again in the future!
Edelle
Customer Serice
I had some troubles but Merriame was really a great help. I wish more customer service representatives were like her!
6 March 2026
Unprompted review
Reply from SOERA
Hey Hannah
Thank you so much for your kind words! We're sorry to hear you experienced some troubles, but we're very happy to know that Merriame was able to assist you and turn things around. We'll be sure to pass along your feedback to her—it will mean a lot!
We truly appreciate you taking the time to share your experience. 😊
Edelle
Had an issue and Merriame helped me
Had an issue and Merriame support agent helped me solve it instantly with a generous offer and kind words, I love that brands have such supportive customer service, thank you again merriame.
2 March 2026
Unprompted review
Reply from SOERA
Hey Irmak
Thank you so much for sharing your experience! 💛
We’re thrilled to hear that Merriame could help resolve your issue quickly and with care. Your kind words mean a lot, and we’ll be sure to pass them along.
We’re so glad you felt supported, that’s exactly what we strive for! ✨
Edelle
SOERA , Gorgeous 🥰 Coats , Dresses, Jackets are my favorite!!!
SOERA , has Beautiful Clothes @ Coats , Jacket's, I am just wanting to know if the New Spring 🌼🌱 Jackets come in a X-Large !! Merriame please let me know !! I'm sorry 😐 I am not seeing too well but I would like to get the tan one but I am not sure if I can fit in only Large size !! I am losing weight but still in the process!!! Thank you all for your kindness, understanding 😊🙏 at this time I am taken it Easy for my Health comes first 🥇 Grateful 🥰 Ms. Lisa Gaye Carter
2 March 2026
Unprompted review
Reply from SOERA
Hey Lisa
Thank you so much for your lovely review, we are truly touched by your kind words! 🥰 It means the world to us that you love SOERA coats, dresses, and jackets.
Edelle
I’m so impressed with my jacket
I’m so impressed with my jacket! I needed something to wear over a gown and it’s absolutely gorgeous. The quality is AMAZING! It did take a couple of weeks but so worth the wait.
18 February 2026
Unprompted review
Reply from SOERA
Hey Tina
Thank you so much for your kind words! 🤍
We’re absolutely thrilled to hear that you love your jacket and that it paired perfectly with your gown.
Knowing you found the quality amazing truly means the world to us.
We really appreciate your patience with the delivery, and we’re so glad to hear it was worth the wait. Thank you again for your support, we can’t wait to have you shop with us again! 💫
Edelle
i’m amazed by their customer service
i’m amazed by their customer service by Erick. Quick in response and made the process so easy when i looked for exchanged . Just took my email conversation enquiring about change in size and ordered on their own . such a hassle free. I’m keen to purchase more from them . Delivery was within expected time frame too for my original order .
27 February 2026
Unprompted review
Reply from SOERA
Hey Indhuja
Thank you for your kind feedback! We’re so glad Erick could assist you quickly and make your size exchange easy and hassle-free.
We appreciate your support and look forward to your next order! ✨
Edelle
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