Just seen that they are arguing on Twitter with someone and they are being unprofessional by calling them names and swearing in their posts. This screams of childish behaviour!
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they get 5 star for two reasons, one their socks are VERY good quality, they have clearly used very good cotton and machines to create these. 2nd, the customer service, i had an issue with my order,... See more
Company replied
Superb socks and quick delivery. Having dealt with this company since 2021, the consistent level of service, quality of product and speed of delivery has compelled me to write a review. I ha... See more
Another parcel has arrived from Sock Council and, having been buying from them about a year, I am a firm convert. Their socks are of the highest quality and I haven't seen such a great range of design... See more
4.2
Great
67 reviews
No recent history of asking for reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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Item never turned up despite being sent…
Item never turned up despite being sent tracked via Royal mail and shown as delivered. Acknowledge this is an issue with Royal Mail but sock council has failed to raise a delivery query with Royal Mail to try and track down the parcel despite communicating with them via email they refused to take ownership try and resolve the delivery query. Out of pocket with no item.
13 November 2024
Unprompted review
Reply from sockcouncil.com
The customer received tracking from us confirming delivery, we will not post the reference number here for GDPR reasons.
This was the email exchange saying we "never took ownership", we received no reply to our final email:
"Hi Martin,
Thanks for your email.
The only order in the same name as yours was for a pair of socks, placed on the 19 Oct, shipped on the 21 of Oct and delivered exactly as we’d expect on the 22 Oct.
That was to an address in Plymouth, exactly as provided to us.
Royal Mail GPS scanned at point of delivery as per ref:
*Number redacted*
If that’s not you please do provide information such as an Order number.
Best"
He replied:
"Good evening. Thanks for the quick reply.
The address is
*redacted*
Can you confirm this was there it was sent as it hasn’t arrived.
Martin
Sent from my iPhone"
We responded:
"Hi,
Thanks for your email.
Yes that’s where it was delivered to, you will have recieved our emails as standard and as described at https://sockcouncil.com/order-process/, the link is included in the Order Completed email when your item has shipped. The address you gave is on all of the emails.
The item was GPS scanned at your address as per the tracking.
Best"
We spoke to Martin on the phone about there review told us we should have contacted Royal Mail to find out where they were and said our emails were "arrogant", that is plainly not the case if you read them, they are polite, business like and provide the information he was requesting. We explained that the item was GPS tracked as delivered to him. He again called us "arrogant" and said he lived in a "Gated community". We explained there was no number to call to find out further information. Martin said his post person was called John, we suggested he asks him where the item was. He suggested we contact the police, we said if he thought his post person was stealing or someone in the community was he should do that, he declined.
At no point did this person say via email he wanted us to "raise a delivery query", there was no reply?
We hope Martin feels better leaving this negative review, but we replied promptly with tracking details as he acknowledged and thought he had resolved the matter. He actually returned and bought another product from us following this interaction so we are dismayed at this means of lashing out, if indeed he didn't receive the socks, the Royal Mail tracking says they were delivered to his property and that is what we rely on.
Really great experience
Really great experience, lovely socks, very communicative company and even included some free pins - really happy with my purchase and will be buying again.
9 October 2024
Unprompted review
Great Socks and Service
I’ve bought many pairs from Sock Council over the last 8 years, and the quality is always top-notch. The socks are comfortable, well-made, and last a long time.
Delivery is always quick, and as I’m local, the owner has even gone out of his way to drop off orders a couple of times, which I really appreciate.
Customer service is spot on – always friendly and helpful. Overall, a great experience every time.
17 October 2024
Unprompted review
Incredible selection of socks
Incredible selection of socks, fantastic quality too. Would highly recommend. Owner is sound af too
16 October 2024
Unprompted review
Lovely socks good quality
Lovely socks good quality , been worn & washed loads no issues what so ever top business 🔴⚪️🏴
12 October 2024
Unprompted review
Top quality socks from a very good human
26 September 2024
Unprompted review
Excellent, Unique Products.
I initially bought the ‘Kyogo’ and ‘Lazio’ socks and they were both exceptional. This made me buy the ‘McStay’ ones after that which are also excellent. I will definitely buy more.
9 May 2024
Unprompted review
An absolute star of a small business
An absolute star of a small business. A genuine football fan and that translates into belter socks. Quality is fantastic (I only recently had to do away with my Orgreave socks after an age!). For myself or pressies for pals i look forward to my next pair. Keep up the great work. Hail Hail
5 September 2024
Unprompted review
Top notch!
Excellent locally run business. The socks are top quality and the politics even better! Raises money for so many important charities. Would and do recommend to everyone!
12 October 2024
Unprompted review
Best socks out there
Great quality, fast delivery, exactly as described and more!
12 October 2024
Unprompted review
Always fantastic service and quality…
Always fantastic service and quality goods. Absolutely superb.
1 October 2024
Unprompted review
Great quality socks and great customer…
Great quality socks and great customer service. Will be back!
11 October 2024
Unprompted review
Excellent bespoke service
Excellent bespoke service. Socks are high quality in original designs. You will not be disappointed!
11 October 2024
Unprompted review
Reply from sockcouncil.com
This is sad. We raise money for young people's projects (Kids Cabin, Walker, NE6), Orgreave Truth and Justice, Food Banks etc. Sadly some anonymous brave man decides to criticise this and try and drag down a business, but aren't even brave enough to stand by the courage of their convictions and pop their real name down. Speaks for itself really, no argument to make. We'll keep being us and they can keep being a sad coward!
Superb socks and quick delivery
Superb socks and quick delivery. Having dealt with this company since 2021, the consistent level of service, quality of product and speed of delivery has compelled me to write a review.
I have purchased various excellent designs over recent years. The designs are eye catching and the fabric really soft and comfortable. What’s more, I didn’t ever recall a delivery arriving later than the day following my order.
Bravo Sock Counc
PS. I look forward to the Sampdoria socks coming back in stock.
15 September 2024
Unprompted review
Cheers
Cheers, love my 1990 Champions socks. Rapid no hassle delivery.
2 September 2024
Unprompted review
Had nothing but positive experiences
Had nothing but positive experiences with Sock Council. Great quality socks and a professional service, and that’s before we even get to the charitable/community donations. Good people.
1 June 2024
Unprompted review
Quality socks
Quality unique socks. Arrived quickly and look great. Will be back. Thanks
11 September 2024
Unprompted review
Sockcouncil.com
Unique designs and great service. I ordered several products from sockcouncil.com and they are all with the same great quality.
14 September 2024
Unprompted review
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