Marc was helpful obtaining a refund for the money taken from me by the company without my knowledge. However I haven't been given a refund for all the money, just some of it so I need to continue to c... See more
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See what reviewers are saying
Hi I will be Shopping with So Beauty. Thier communication is excellent. They are very Prompt in getting back to you. I find them very professional. Thier goods look top end too. I am amazed at thier... See more
Thanks to Jeremy, sending me an e.mail followed up by a phone call my misunderstanding is now going to be resolved, and a refund will be actioned, which does go towards a bad experience made better, s... See more
Recently I had an issue, I reported this to the beauty pro team and Paula responded within an hour and sorted everything out for me. She was unbelievably helpful and I am so grateful for such a b... See more
4.1
Great
214 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Intransparency…
Your system is not transparent an does not specify the matter concerned.
12 November 2025
Unprompted review
GO AWAY FROM THIS WEBSITE!!
GO AWAY FROM THIS WEBSITE!!! Huge scam, huge fraud… if you see one charge in your credit card block it immediately! They will charge you for no reason at all! BE AWARE!!! If they offer you refund with exchange to remove your negative comments it’s a fraud too… DO NOT DO IT!!!
10 August 2025
Unprompted review
ETMS
The escalation team management handled my matter with urgency. Their service was good.
8 July 2025
Unprompted review
DAISY WAS VERY HELPFUL
7 July 2025
Unprompted review
Great prompt service
Great prompt service! Zoe attended to my case inquiry. Thank you
4 July 2025
Unprompted review
The prises are a bit too expensive
The prises are a bit too expensive, but the expirience was good, and helpful.
12 June 2025
Unprompted review
Services is great
1 April 2025
Unprompted review
Kai is still giving me a good service…
Kai is still giving me a good service and promised to proceed with my refund after I've canceled my account
10 June 2025
Unprompted review
Mason was very helpful and fast with…
Mason was very helpful and fast with assisting me with my query. THANKS MASON!!!!
8 June 2025
Unprompted review
Ahlby resolved issue.
4 June 2025
Unprompted review
Kenny made my day
Hi,I am happy that Kenny is handling my case,he made it easier and understandable for me, I love when a person could put a smile to my face ☺️
28 May 2025
Unprompted review
Support team is very professional
I received an special attention and they give me all the support I need
9 May 2025
Unprompted review
Enzo helped me so kindly
Enzo helped me so kindly, many thanks him/her for that assistance
24 May 2025
Unprompted review
Good service Nicholan
18 May 2025
Unprompted review
review
Jamal is an excellent employee. Everything is clearly and distinctly stated in the letter, everything is understandable.
20 May 2025
Unprompted review
Overall experiece but i cannot sustain…
Overall experiece but i cannot sustain the subscription. Maybe next time thank you
5 May 2025
Unprompted review
Super happy with the service from…
Super happy with the service from Carmen and appreciate her prompt reply relaying the outcome for formally canceling membership and the process she has taken to return funds to me. Appreciate her help and would like to thank her.
15 May 2025
Unprompted review
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