The misunderstanding was resolved quickly and professionally by the agent Michael. He was very helpful and sympathetic understanding all I said and asked for. I will be happy if I speak again with h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The information on fixed tariffs was easy to locate and gave all the information on the tariffs offered in an easy, understandable way for comparison. So Energy also did not co-erce me into having a... See more
Company replied
I have been with So Energy for my dual fuel supply and overall I’m very happy with the service. Their prices are competitive, billing is clear, and customer service has been helpful whenever I neede... See more
Company replied
I’ve been with So Energy for a few years and they are the best energy company I’ve used. Their customer service team are really helpful and always respond quickly. The pricing is competitive and their... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Fuel Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Contact info
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, United Kingdom
- 0330 111 5050
- help@so.energy
- so.energy
4.5
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from So Energy
Hello Judy,
We are so happy to hear you are pleased with the quick communication.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Great service
Great service always keep me informed of things I need to know and easy to use the app everything easy to understand on there and friendly customer service
20 May 2026
Reply from So Energy
Hello Mrs Vitamin,
We appreciate your positive feedback! We're happy to hear you find our service great and our app easy to use. It's wonderful to know our customer service is friendly. Thank you for the 5-star review!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello John,
We’re really sorry to hear that you had trouble reaching us by phone. We understand how frustrating that can be.
At busy times, our phone lines can get very congested, but that’s not the experience we want for our customers. We’d really like the opportunity to help resolve whatever you need.
I have sent you an email regarding this. If you could please have a read through and respond at the earliest opportunity, it would be appreciated.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Michelle,
We appreciate your feedback. We are glad our communication was clear and helpful. We're always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Used SO last year
Used SO last year. Like to shop around. They were brilliant last year had problems with both Gas/Electricity they sent out emergency engineers nothing was to much trouble, amazing service, highly recommended
28 May 2025
Reply from So Energy
Hello Ms Lisa,
We are so happy to hear about your positive experience with us last year! It's wonderful to know our emergency engineers provided such amazing service when you had problems with your gas and electricity. We truly appreciate your high recommendation.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Pamela,
We are glad to hear that you found the process easy. Thank you for your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
So easy to understand all the tariffs
21 May 2026
Reply from So Energy
Hello Mr Crick,
We're happy our tariffs are easy to understand. Thank you for your feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
The agent that answered my call was…
The agent that answered my call was very courteous and helpful with my query. She also did inform me via email after the issue was solved.
Very professional thanks
28 May 2026
Unprompted review
Reply from So Energy
Hello Andrea E,
We appreciate your positive feedback! We're happy to hear our agent was courteous and helpful, and that you received an email confirmation. We're glad we could be professional.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Mrs Yearn,
We're so glad you enjoyed our service and friendly staff! Thank you for your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
I was very pleased with the advice &…
I was very pleased with the advice & reassurance that Caroline gave me regarding my renewal date looming about my fixed tariff.
28 May 2026
Reply from So Energy
Hello Sally,
We're so glad to hear that our team provided helpful advice and reassurance regarding your fixed tariff renewal. Thank you for sharing your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
All the information needed
All the information needed, presented in a way which was easy to understand and compare with other providers.
28 May 2026
Reply from So Energy
Hello Gloucester Customer,
We're glad you found the information easy to understand and helpful for comparing providers. Thank you for your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
The process of renewing my fixed rate…
The process of renewing my fixed rate tarrif was quick, easy and straight forward. All tarrif details were laid out clearly with guidance on what may be the best option for me.
27 May 2026
Reply from So Energy
Hello Tom,
We're so glad to hear that renewing your fixed-rate tariff was a quick, easy, and straightforward process for you. We appreciate your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Good Service apart from my gas reading…
Good Service apart from my gas reading not connected to Smart meter
20 May 2026
Reply from So Energy
Hello Cresvenia,
We're glad you had a good experience overall. We're sorry to hear about the smart meter issue. Please get in touch with us so we can investigate this.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
An easy life
An easy life.
As a senior citizen I really appreciate anything in my life that does not cause me any hassle. So Energy repeatedly achieve this.
On the rare occasions that I have had to contact them my queries are always dealt with promptly and courteously.
Long may it continue.
21 May 2026
Reply from So Energy
Hello Michael,
We appreciate your positive feedback and 4-star rating! We're happy to hear that we consistently provide you with a hassle-free experience. We're glad our team is prompt and courteous when you contact us. We hope to continue meeting your expectations.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
EASY TO RENEW TARIFFS FAIR.
28 May 2026
Reply from So Energy
Hello John,
We are glad you found renewing easy and the tariffs fair. Thank you for your feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Extremely bad experience I’ll write a…
Extremely bad experience I’ll write a bad review about so energy on Trustpilot
21 May 2026
Reply from So Energy
Hi Adele,
We're sorry you feel that way, we've tried our best to help you with your account and have recently managed to confirm your request with your different accounts.
We've previously resolved complaints about our service and our prices in December 2025. Please refer to the ombudsmans decision on that.
Please get back in touch if you have further issues you wanted to raise.
Kind Regards,
Laurence
So Energy Team
They are on the ball!
21 May 2026
Reply from So Energy
Hello Gloria,
We are so glad to hear you enjoyed your experience! Thank you for your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Online chat contact with agent
Online chat contact with agent.
Agent very professional and resolved my query quickly. Great customer service. Thank you
28 May 2026
Reply from So Energy
Hello Ana,
We're delighted to hear our online chat agent provided professional and quick service, resolving your query efficiently. Thank you for your kind feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Very good service
Chloe listened to my complaint and dealt politely and diligently during our conversation.
Chloe told me how the she would progress the matter and that she would email me a document that I could complete to help her.
28 May 2026
Reply from So Energy
Hello Mr Kennedy,
We appreciate your 4-star review! We are pleased to hear our representative was polite and diligent in addressing your complaint and outlining the next steps.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Conred,
We are so happy you found our information helpful. We appreciate your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
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