Snusdirect Reviews 8,775

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product selection, highlighting the wide variety of nicotine pouches available and the quality of the items. Many people appreciate the efficient and fast shipping, often noting that orders arrive sooner than expected. The service is frequently described as excellent, with consumers valuing the helpful support and prompt resolution of any issues. However, some customers have experienced issues with delivery, including orders not arriving or being significantly delayed, particularly when shipping to certain countries. There are also mentions of unexpected import and brokerage fees, which can make the final price much higher than initially anticipated. A few people also reported receiving incorrect items or substitutions that were not to their liking.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Order

Users describe ambiguous interactions with order. While many customers praise the speedy and correct handling... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast service and turnaround,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and fair pricing, with some... See more

Based on these reviews

Rated 3 out of 5 stars

Have ordered from SnusDirect a few times now. Often quite pleased however sometimes not so much. A few times they’ve either gotten parts of the order wrong, or substituted if out of stock however the... See more

Company replied

Rated 3 out of 5 stars

SnusDirect was great, but I never got my product because UPS in Costa Rica, acting on behalf of CR Customs, wouldn't let it through without a lot of paperwork, time, and money. Not worth it so I ab... See more

Company replied

Rated 5 out of 5 stars

I love that I can upload my prescription and then it will be attached to my order so no issues with Australian customs (known to be trigger happy). This time I tried the 77 Ice Mint, highly recomm... See more

Company replied

Rated 5 out of 5 stars

Great customer feedback and helpful in every way. I have had some issues with delivery's to Australia and was supported all the way through. In Australia we need a prescription for nicotine pou... See more

Company replied


Company details

  1. Tobacco Shop

About Snusdirect

Written by the company


Fast and cheap deliveries of fresh Swedish Snus. Order online at Snusdirect.com and it will be delivered to your front door within a few days.


www.SnusDirect.com
Don’t forget to add us on Instagram!
@snusdirectcom

Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

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Rated 5 out of 5 stars

Fast shipping and they will answer your…

Fast shipping and they will answer your questions on reddit if you ask!

2 March 2026
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Reply from Snusdirect

Thank you for your review! 😊
Glad you’re happy with the shipping and support – welcome back anytime!

Rated 5 out of 5 stars

No complaints

everything ordered arrived within a very reasonable time.

24 February 2026
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Reply from Snusdirect

Thank you for your review! 😊
Glad everything arrived on time – welcome back anytime!

Rated 5 out of 5 stars

super easy to use website and super…

super easy to use website and super fast shippng

19 February 2026
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Reply from Snusdirect

Thank you for your review! 😊
Glad you liked the website and fast shipping – welcome back anytime!

Rated 5 out of 5 stars

Great service

Well priced, great quality products - timely order filled and dispatched

20 February 2026
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Reply from Snusdirect

Thank you for your feedback!

Rated 5 out of 5 stars

Incredible quality of service

Incredible quality of service, great selection, and very quick to assist when there may be any confusion or possible mistakes.

26 February 2026
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Reply from Snusdirect

Thank you for your feedback!

Rated 5 out of 5 stars

I am very satisfied with Snus Direct's…

I am very satisfied with Snus Direct's prompt filling of my order and quick delivery. I used UPS for the delivery service to Canada for many orders I have made to Snus Direct which was good; UPS provided regular updates for tracking when my order was accepted, shipped, and the delivery status during shipping and when to be received. I can always receive my order from Snus Direct in 5-6 days (from the order date made with Snus Direct) using UPS.
I do however, NOT recommend that Snus Direct offers a shipping option to Canada for orders through DHL Courier Services, nor recommend DHL for a delivery provider from Sweden into Canada! The small difference in shipping cost between DHL and UPS is not worth the grief and delivery delay! DHL was very user unfriendly and had a poor delivery timeline of your product into Canada. DHL will only deliver your product from the U.S.A border into Canada after me the customer personally completes the detailed export declaration documentation for Customs of your product (UPS completes all necessary export documentation as part of their delivery service) so it can be released for export from the U.S.A/Canada countries promptly! This DHL delivery issue causes an unreasonable delay for delivery to me and other Snus Direct customers into Canada. It took 3 weeks for delivery after placing my order with Snus Direct due to the unacceptable delivery protocols of DHL. Other customers of Snus Direct which I also know and have spoken with from Canada have experienced the same delays and poor Export/Declaration service when ordered your product using the DHL company for delivery! If DHL continues to be an option for shipping from Snus Direct, I believe that your customers in Canada should be made aware of the delayed shipping time into Canada using DHL. Thank you.

16 February 2026
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Reply from Snusdirect

Thank you for your review!

Rated 5 out of 5 stars

Great customer service!

I chose the option of just reordering a past order. Turned out one of the items was on back order. Snusdirect reached out to notify me and I was able to choose another option by responding to their email. My order was then shipped out immediately. Great customer service.

24 February 2026
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Reply from Snusdirect

Thank you for your review!

Rated 5 out of 5 stars

Great assortment

Great assortment, good competitive prices and expedient delivery.

24 February 2026
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Reply from Snusdirect

Thank you for your review!

Rated 5 out of 5 stars

Great range

Great range, quick ship!

23 February 2026
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Reply from Snusdirect

Thank you for your review!

Rated 5 out of 5 stars

Snusdirect is my go to!!

Snusdirect has always had what I wanted and fast delivery...although I don't recommend using DHL for shipping as they are a hassle to deal with

23 February 2026
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Reply from Snusdirect

Thank you for your feedback! We’re glad you’re happy with our selection and delivery, and we appreciate your note about DHL.

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