While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I placed an order on the 14th Feb, aware of the 7-10 working days to get the book made before delivery. But we are now a month in, I have emailed several times with no reply, although this wasn’t for a special occasion and wasn’t needed in a hurry. It would be nice to be informed if there are delays to my order.
It arrived a month late, I’ve emailed them numerous times since and had zero reply
Gorgeous quiet books with a slightly long delivery time due to the holiday period. Unfortunately they got the names mixed up on the two books I ordered and have ignored all my emails
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
