Price / Delivery good - Quality not so much Not so sure about whether i actually got a new ski helmet - or it was a mfg defect - but the Uvex lid I got had a discontinuity on the side, also on clos... See more
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Review summary
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Reviews shaping this summary
Easy ordering experience and immediate order confirmation including a Tracking link. I ordered goggles at a very good price for a ski holiday in 6 weeks time. The goggles are as described and I'm ve... See more
Company replied
Delivery from Europe to UK took 13 days total from ordering. Got emails informing me of eta. Genuine Falke mens ski socks arrived as described and well packaged. Would use again, just allow a week lon... See more
Company replied
I found Snowinn good for snow sport items that might not be readily available here in the UK. Delivery will of course take a bit longer but all customs issues are automatically dealt with.
Company replied
Company details
Written by the company
Snowinn stocks a large and comprehensive range of top quality clothes, equipment and accessories for both skiers and snowboarders. The online shop can ship more than 75.000 references to over 180 countries around the world, bringing top brands at low prices to skiers and boarders everywhere. The Snowinn catalogue features many of the sport’s most recognisable brands, including Salomon, Burton, Atomic and Head, as well as many others. The Snowinn team is made up of skiers and snowboarders, which means they can bring their passion and expertise to the customer. The team shares expert advice with customers who need a little guidance, ensuring that each customer gets the perfect product. Snowinn stocks skis and snowboards, as well as boots, safety gear and specialist clothing – all in the latest styles and at the best possible prices. Snowinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy. Shipping & secure payment! Visit us today at www.snowinn.com
Contact info
C Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- snowinn.com
3.8
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Weeks of delays and no delivery
The plus is the value and range. However the reality is you place your order, wait weeks, can see it hasnt been dispatched, have a very shoddy customer service (virtually non existent bot type response) and left in limbo. Ordered over 4 weeks before ski trip and no idea if items are going to come. Customer service pathetic and have no idea when their suppliers will provide items. Also furious as items have reduced and reduced in sale but they won’t honour price -even though they haven’t dispatched.
Having spent £18 on shipping alone it is poor.
Not a way to run a company.
17 January 2026
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
A really good place for your purchases
Big variety of products, very good level of provided information and also really fast shipping
15 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Product shipped too late for me to get…
Product shipped too late for me to get it. The suggested delivery window was a few days before my departure so I purchased in that basis. After a few days with no shipping notice i checked and while the window hadn’t changed, the expected delivery date was cured to the day after I left. I got in contact via chat and as assured it would be delivered the day before I left. In the end it arrived after the expected delivery date and well after I had left that address so I’m not able to return it. I no recommend that delivery queries via can be bounced to a human.
26 January 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Do not order from them
Do not order from them. The terrible customer service and extremely frustrating experience. One of my orders was placed over a month ago, and the delivery date was changed several times — 4 weeks later, I'm still waiting.
My second order was a large one (£2000) and was also delayed multiple times. When it was finally ready to be shipped (two weeks after placing the order), one of the items suddenly became out of stock, putting the whole order on hold again. There was no way to contact customer service to exchange the item for a different one. I had to remove it from the order myself, and the delivery date was pushed back by several more weeks.
In the end, I cancelled the entire order. The refund also took ages to come through. Overall, a complete waste of time and money. Avoid!
1 January 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Avoid if you value straightforward returns/refunds
Avoid if you value straightforward returns and refunds.
My experience with Snowinn (Tradeinn) has been extremely poor.
I returned an item using the official return method they provided. Royal Mail tracking confirms the parcel was delivered on 23 December. I supplied proof of delivery and followed up multiple times.
For weeks, I received the same generic responses saying the parcel had not been received. They have now acknowledged that the parcel was delivered, yet still have not processed my refund. Instead, they continue to blame internal “registration” delays within their returns department.
Once a retailer has received a returned item, internal backlogs are not the customer’s responsibility. A refund should not take over a month and repeated chasing to resolve.
I am now having to escalate through my payment provider to recover my money.
26 January 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
quite well
the item delivered was in accordance with the ofered one very well; quite; quite efficient delivery without any major problems
27 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Arrived safely although very small
Arrived safely although very small. My husband’s ski boots don’t fit in so I have had to swap bags with him.
16 January 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Kept informed on delivery
Kept informed on delivery. Product as described.
16 January 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Excellent product
Excellent product, delivered fairly quickly and kept updated.
16 January 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Good delivery Tracking
Easy ordering experience and immediate order confirmation including a Tracking link.
I ordered goggles at a very good price for a ski holiday in 6 weeks time. The goggles are as described and I'm very pleased with them.
Delivery took 10 days so don't order too close to when you require the goods.
22 January 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Excellent Service
Website easy to use. Boots arrived in excellent condition and in good time considering they're coming from abroad to the uk.
1 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great price, wrong listing
Best price in Europe, fast delivery.
Wrong information in the listing. If you know what you're shopping for, you can find the correct item but otherwise, the information in the listing was completely off.
23 January 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Not a reliable site to buy from
My order arrived 2 weeks late and more importantly the bindings were not mounted on the skis, despite my request and their confirmation. No solution offered except sending back at my expenses and seek a refund.
22 January 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Poor returns policy
Reading other reviews it seems I am not alone with very poor service from this company. I returned some ski boots early November '25 to their UK hub. They spent almost a month there before being shipped to Netherlands. They were there for just under a week before being shipped to Spain arriving 15th December. They have now been in that location ever since with no change in the shipping log details. I have emailed many times asking why there is no movement on the tracking app and all I aver receive is a BOT email saying " Thank you for contacting us.
Please note that it is not arrived as soon as your parcel reaches our warehouse and it is registered by our Returns Department we will process the refund of the returned items." same reply word for word every time. Pathetic customer service. Let's see if a poor review gets them moving. ...
23rd Jan 2026. Requested my order number so they can look into to it …
Order R63416963_2598031. It really is unacceptable that a return can sit for over a month in you depot in Spain with nobody doing anything with it.
28th January - thankyou for the update. No funds arrived yet so will keep checking.
18 November 2025
Unprompted review
Reply from Snowinn
Dear Customer,
We would like to inform you that a refund of 225.99 GBP was successfully processed via Adyen on 28/01/2026 at 09:46:18.
Kindly check your account to confirm the transaction. If you have any questions or need further assistance, we are here to help.
Thank you for your attention.
Best regards,
good price fast delivery
good price, fast delivery.
everything as planned
14 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Do not buy
Do not buy:
Half of the order was cancelled by seller
Order delayed by two weeks
Return some items 20 days ago and still wating for the funds.
30 November 2025
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Reliable and good value
Quality goods for a great price, and the delivery was exactly as promised.
15 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Zero communications of any worth
Zero communications of any worth, goods eventually turned up after 10 days.
20 January 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
I paid additional postage for the…
I paid additional postage for the gloves to arrive before I went away. Sadly they did not arrive in time. I had to buy gloves on holiday. Trying to return these gloves is beyond a joke. They do not have an option of return for - did not arrive on time, so I now need to return them and pay more for the postage. You cannot speak to anyone, it is all slow response on email from an automated team. I will NEVER buy from them again.
12 January 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
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