mixed feelings
I ordered multiple products from them. Most of them was fine.
However, within those, there was also a pre-packaged box with a set of multiple items inside, upon delivery it was already open (the lid was off, somewhere else in the big box), so they were knew the condition of the items inside.
One of the items was broken.
When I sent them an e-mail with pictures, they responded that they were going to check it and reply with a solution soon, but I never heard back from them.
When I sent them a reminder they said they never got a query from me and now it's too late to handle it (ok, I waited maybe too long to follow up, but still - my first complaint e-mail was right after receiving the product).
Now, I regret not returning it, but I just don't like producing waste and increasing the footprint, so I was expecting a better solution.
I kind of fixed the product, but could have been offered a discount or so.
Reply from Sneaker Essentials
Hi Kate, We can't find anyone named Kate in our system and to be honest this use case is not something that we've been through in the last few months. Please share an order number with us to dig into this more deep.