Snatcher Reviews 

This company is not to be trusted, I placed an order, and close to the time of delivery, they send me an email, telling me I ordered something different to what I did, and that they'll credit me with a voucher, instead of refunding me. You cannot call them, and they don't reply to emails. DONT USE THEM!!!!

I ordered Multiple items on the 30th of October in preparation for Christmas gifts and to make the most of the delivery fee, the e-mails started about 2 weeks later with unavailability of selected colour etc on certain items, and by the 21st November I recieve yet another mail saying almost all of my items are now unavailable . I have tried canceling my order and submitted all the documents, now 2 of my 9 items have arrived, and my order says completed... and no response from support. I will never ever use this site again!! STAY AWAY!!!!! only snatching going on is them snatching your money.

Bought and paid for items a week ago, even paid for shipping! Status keep on saying sale in progress. No communication from their side....no reply on any emails.
Bunch of fraudsters......DON'T BUY FROM THEM

BLACK FRIDAY WARNING. Snatcher Snatches my money. Still waiting for my refund. Had an apology on HelloPeter. No money yet. They also indicated that they communicated privately with me this is not true. I had no communication from them. It's now a month and a half later. No response or payment. See my comments on HelloPeter. Why is the ratings so inflated on Hellopeter?
Ratings:
Reviewsio 1.3
Trust Pilot 1.5
ScamAdviser 1
Yellos9 1
Scam detector 58.5 it of 100.
BE WARNED!!!

I wish I could give these thieves Zero stars.

They literally stole my money. No goods. No communication at all. In fact, when emails weren't working, I messaged them and commented on their social pages and they blocked me.

Do not buy from them. They are scammers.

Pathetic!! don't use them ever. The items I ordered was not in stock and it seems impossible to get my refund.
The poorest of the poor service!! I am sending emails constantly to their so-called customer support agent Dorothy, but only promises, no refund.

On the 20/10/2023 bought a surge protector plug 8way for ellies brand. And my order was delivered on the 3/11/2023 when I check the item it's totally different from what I ordered from the app. Contacted them via email then they said to me I have to be liable for cost of returning the item to their warehouse amd that if I choose refund option they will take a 15% Handling fee, I asked them why should they give me such conditions while I'm not the one who did the problem then they never bothered to reply me back. Going for snatcher it's waste of time and they all do false advertising. Safe your money rather go to takealot.

Thank you for making all my orders Quick and so smooth,am looking forward to working with you:)

I ordered products on 11 October 2023. Firstly they did not have stock and no body bothered to inform me. The incomplete order went out for delivery which i rejected and then asked for full refund. Ive sent plenty emails and asked for manager to call of which no body has. I kept sending emails asking where my refund is and how long its taking. all i get is sorry for any inconvenience caused but my query has been escalated. Today 2/11/2023 i get the incomplete order delivered to my home. That company doesn't know what they doing and no wonder the number they advertised cannot be contacted on. You will disappoint yourself. I prefer takealot. Im still waiting for my refund.

This Snatcher thing doesn't deliver and they are very poor in responding to complaints. I purchased a TV but they didn't deliver it, they don't even bother to say what are the reasons for not delivering. Order No: 325883

I ordered a Rose Gold phone cover. I waited ages to receive it and when I did, I received a PINK cover! When I complained, and asked them to exchange it, I was told that I had in fact ordered the color Rose. Even though the product is called Rose Gold, there are different color options. A tad bizarre but nonetheless. This experience has been a dog show. I will never buy from them again.

I have ordered on the 10th October, no updates on order and can NOT get a reply or hold of anyone. How do we get hold of someone or a refund as I have not even received the parcel is ready for shipping? order number #322001

Dorothy Maake ~ Customer Support Agent
Snatcher Online
I returned a few items and was told my refund will take around 10 days. We are now close to 15 working days and no reply or refund.

Scam - do not buy

Don't order from them! I ordered on the 13th of September and after 2 weeks of not hearing anything I emailed them only to find out one of the items had no stock, even though it was still listed on the website as having stock! They then said I'd receive a refund and send the other items.

Another week went by and I asked again about my order and now another item I ordered is suddenly unavailable! My kid's birthday was over a week ago and she still hasn't received her presents as a result of Snatcher's incompetence!!

I use to order many things on snatcher and everything was fine until I ordered many things also around February this year 2023 and Indeed I received the order but one thing was left which was tyre air pump so usually they will send the order and other order follows due to lack of stock in their shops so I decided to wait a while but I saw that my order was taking long so I called them and a lady picked up and I gave her my order number then she told me that I will receive it when they have stock as they're out of stock till to date then I tried to make a follow up on that again this month to my surprise they told me according to their records I received my order so I replied on email to say yes I did receive that order number but I didn't receive the tyre air pump as they told me they Will send it when they have stock they didn't reply me on that, it's so unfair as I was always supporting them to the extent that I had somethings in my trolley but instead of finishing my order I decided to leave it like that. It's so that very sad I'm aching because I cannot lie about not receiving that air tyre pump while there was even more expensive things I bought together with that tyre pump how could I lie about a cheap tyre pump🤦‍♀️ by writing this I'm making all of you who likes to buy on snatcher to be careful please people be careful 🙏

I bought a parcel on the 10th of September, and since they said"packed waiting for courier to collect " I sent email to complain they responded by saying they apologize it now handed to the courier. But when I try to track it, it is still saying "packed and waiting for courier to collect" Is this company a scam guys because immediately after paying the parcel my bank sent me a message to warn me about online shopping scams. And now there is no hope of receiving my parcel.

Snatcher not compliant in processing cancellation refund. Placed order 314668 on 16 Sept. I requested cancellation of this order on 21st Sept and was told by Dorothy Maake (Customer Services Agent) that a 15% Cancellation fee will be deducted from the refund. I asked her to proceed with cancellation and sent my proof of banking details as requested. I was also told the refund will be processed within 7 days.
On Tues 26th I received an email notification from Buffalo stating that my order is out for delivery.
Yesterday 28th Sept I receive a confirmation of delivery email from both Snatcher and Buffalo - Ref VR**********79YP. 2023-09-28 12:05(GMT+2) Thursday.
Who received this parcel and where was it delivered - I work from home and did not receive any parcel delivery???
Today (29th) is day 7 - and this morning I'm told by Dorothy that my request has been escalated to an Account Manager to resolve.
What is there to resolve. I have a trail of emails requesting cancellation since 21st Sept. Even a false delivery confirmation as I did not receive any item from Snatcher/Buffalo.
If this is not resolved today I will be opening a case of ***** and request legal assistance.

I am so disappointed @Snatcher you cannot make me pay for something that is out of stock and give me the run arounds about the refund.

Order number 304438 it has been month now!