11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doo... See more
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Review summary
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Reviews shaping this summary
This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... See more
Company replied
Amazing location not far from York. The hostess Colette was wonderful so helpful and made my birthday stay so enjoyable and welcoming. We had everything we needed there. Loved the hot tub, the shower... See more
Company replied
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... See more
Company replied
Company details
Written by the company
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4.4
Excellent
3K reviews
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Easy to book
3 March 2025
Good source of good value but quality stays.
Well designed website, easy to search and make a booking.
3 March 2025
Booking was clear and quick
28 February 2025
I am a very unskilled silver surfer but…
I am a very unskilled silver surfer but managed to navigate all the steps reasonably easily which is not always the case .
21 February 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booked a last minute trip (on Saturday)…
Booked a last minute trip (on Saturday) for Mon-Wed. Sunday morning got a call to say couldn’t have the booking as we had booked for two nights and the minimum was a three night stay. Despite putting in all the info for two nights etc. So disappointed...now having to wait for a refund. Had to find an alternative with another company. Not a great first experience
17 February 2025
Unprompted review
Reply from Snaptrip
Dear Rachel,
We’re really sorry to hear about your experience booking with us. We completely understand how frustrating it must have been to have your plans disrupted, especially at the last minute.
We always aim to provide accurate availability, and we regret that a rare discrepancy with the minimum stay requirements set by property owners affected your booking on this occasion. Please accept our sincere apologies for any disappointment and inconvenience this caused.
We hope to have the opportunity to provide you with a much better experience next time.
Best wishes,
Rebecca
I was really pleased how easy it was to…
I was really pleased how easy it was to book with them I will definitely use you again.🤩🤩🤩🤩🤩
12 February 2025
Excellent!
Browsing the site was easy to navigate and the images are clear, the payment went through without any problems. Excellent service, I will definitely use again.
7 February 2025
Great properties with straight forward…
Great properties with straight forward and simple booking process. Will definitely book our next stay through Snaptrip.
6 February 2025
Easy booking on line
Easy booking on line, didn’t realise was dealt with by Sykes cottages though, have booked with them before, so could have used my account with them.
3 February 2025
Great App. Great filters
Great App. Great filters. Love how the map side of things work. Love it. Definitely using again x
27 January 2025
Very straightforward
Very straightforward, easy website to use, lots of information on property and local area, would definitely use this website again. Thank you so much
24 January 2025
Unprompted review
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