Snakehive Reviews 3,882

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 530 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, particularly the genuine leather phone cases, which are noted for their durability and how well they age over time. Many appreciate the superb protection these cases offer for their phones, often outlasting the devices themselves. The ordering process is described as easy, and the delivery service is frequently highlighted for its promptness and efficiency, with items arriving well-packaged and on schedule. However, some customers experienced issues with incorrect orders or products not fitting as expected, such as lens protectors that did not fit or cases that were the wrong model. There were also occasional concerns about the longevity of the adhesive in some cases, with a few reviewers noting it came away after a couple of years.

What people talk about most

Product

Clients share positive opinions on product quality, frequently highlighting the durability and excellent... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent longevity and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as quick, easy, and... See more

Service

Consumers find service to be positive, with many describing it as incredible, excellent, and brilliant.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more

Company replied

Rated 5 out of 5 stars

It's the fourth case I've purchased and not due to them wearing out. Have bought 2 for myself and 2 as gifts for family. Absolutely fantastic quality and superb protection for my new S26 Ultra. Mate... See more

Company replied

Rated 5 out of 5 stars

This is the third phone case I have purchased from Snakehive, so they must be doing something right ! Quality genuine leather, durable and wears nicely, develops the leather patina that makes it look... See more

Company replied

Rated 5 out of 5 stars

Just purchased a Samsung S26 ultra phone, so needed a good quality phone case to house the new phone. I did a Google search and came across Snakehive. I deliberated as to whether I should... See more

Company replied


Company details

  1. Leather Goods Store
  2. Cell Phone Accessory Store

Written by the company

We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent quality case

Excellent quality case. Purchased one as my partner has had one for years and was a very robust case. Great service and prompt deliver. Ordered direct from website although my phone model only had two colour options but not a deal breaker.

17 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Karen,

Thank you so much for leaving a 5-star review! We’re thrilled to hear that you’re happy with the quality of your case and that it lived up to the experience your partner has had over the years.

It’s wonderful to know that our service and prompt delivery met your expectations. We truly appreciate your support and kind words, and we hope you continue to enjoy your Snakehive case.

If you ever have any questions or need assistance in the future, we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

This is my fourth phone case great…

This is my fourth phone case great quality as usual 👍😀

3 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Stephen,

Thank you very much for sharing this brilliant 5-star review. It’s wonderful to hear that this is your fourth phone case with us and that the quality continues to meet your expectations. Your continued support truly means a lot to the whole team.

If there’s ever anything we can assist you with, please feel free to get in touch.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

This will be my 4th,actually the 5th…

This will be my 4th,actually the 5th case I'v had from Snakehive, my kids have bought me a few and my first purchase was a case for a Note 7, these folks feel like family. I've found them very comfortable to do business with and trust them. I can honestly say I feel the quaility appears to be getting better every time i need to order a new one.

I will share when I first ordered I almost diden't follw through because of the co.uk my mind went to :I'ts going to be a hasel if I Place this order since my luck with international vendors doesen't always work out but this company was so stright forward and accomaditing every time I've placed a order so don't let the location stop you.

Reo

9 December 2025
Unprompted review
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Reply from Snakehive

Hi Reo,

Thank you so much for your amazing review! We’re thrilled to hear that you’ve been a loyal customer over the years and that your experience with us has been consistently positive. It truly means a lot that you feel like part of the Snakehive family — that’s exactly the kind of connection we love to build with our customers.

We’re delighted that the quality of our products continues to meet your expectations and that our service has made ordering from abroad easy and stress-free. Your kind words and trust really inspire us to keep improving and delivering the best for our customers.

Thank you again for your continued support, and we can’t wait to serve you again for your next case!

Best Regards,
Team Snakehive

Rated 5 out of 5 stars

My second phone case

My second phone case - only because new style of phone would not fit in my original one which was still beautiful and going strong. They look lovely, are beautifully made and last a very long time

13 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Mary,

Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that your original case is still going strong and that you chose Snakehive again for your new phone. It truly means a lot to us to know that our cases are not only loved for their look but also for their quality and longevity.

If you ever need any assistance or have questions in the future, please don’t hesitate to get in touch — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Very good quality and was delivered and…

Very good quality and was delivered and packed well. I ordered a black case and tempted to order another colour.

10 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your lovely review. We’re delighted to hear that you’re happy with the quality of your case and that it arrived safely. It’s great to know you’re considering another colour — we’d be more than happy to help if you need anything at all.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Quality with ease

Easy to order, prompt delivery and excellent quality so much so this is my second order, my old case is still in excellent condition after 6 years so treating my new phone to the same excellence.

10 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Stacey,

Thank you so much for the wonderful 5-star review!

We’re thrilled to hear that ordering was easy, delivery was prompt, and that your case has held up beautifully for six years.

We truly appreciate your continued support and are delighted your new phone is getting the same level of protection and quality. If you ever need anything else, we’re always here to help.

Enjoy your new case!

Team Snakehive.

Rated 5 out of 5 stars

Excellent service

Excellent service, had to contact customer services, brilliant communication, big thanks to Cyle. Product best on the market. Buy with confidence, thanks Snakehive.

10 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Christopher,

Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service, and I really appreciate your kind words. 😊

It means a lot to us knowing that you’re happy with your product and our support — your feedback truly encourages our team to keep delivering the best.

Thanks again for taking the time to share your experience, and we look forward to welcoming you back to Snakehive soon!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Vintage Leather (Chestnut Brown)

Vintage Leather (Chestnut Brown)
Very nice stitching and finish.
Quick shipping. Great customer service.

8 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Bret,

Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you’re pleased with the stitching, finish, and overall feel of your Vintage Leather case in Chestnut Brown.

It’s also great to know that your order arrived quickly and that you had a positive experience with our customer service team—thank you for sharing that.

We truly appreciate your support and are delighted to have you as part of the Snakehive community.

Warm regards,
Team Snakehiv

Rated 5 out of 5 stars

This is my family’s 3rd case

This is my family’s 3rd case. They are all still lovely almost 2yrs on and have saved my phone on many occasions.Highly recommended
Thks
G

9 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Graham,

Thank you so much for your wonderful review and for continuing to choose Snakehive! It truly means a lot to us that this is your family’s 3rd case, and we're delighted to hear that your previous ones are still looking great even after almost two years—what an amazing endorsement!

We’re delighted to know they've helped protect your phone on many occasions and that you would highly recommend us. Your support is genuinely appreciated.

If there’s ever anything we can help you with, please don't hesitate to reach out—we’re always here and happy to assist. 😊

Rated 5 out of 5 stars

Previously bought vintage navy case for…

Previously bought vintage navy case for my iPhone Xmax and was so happy with it that I wanted the same for my new iPhone 17 pro

29 November 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Dr Nicola,

Thank you so much for your fantastic review! We’re delighted to hear that you loved your vintage navy case for your iPhone X Max and decided to get the same for your new iPhone 17 Pro. We really appreciate your continued support and trust in our products!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

This is my third case

This is my third case. I ordered the vintage black. These phone cases are worth the money. Very classy and sophisticated looking. Don’t hesitate order yours today.

8 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Gayle,

Thank you so much for your wonderful review! We’re thrilled to hear that you love your third Snakehive case and that you’re enjoying the classy, sophisticated look. Your support means the world to us!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Second purchase

Second purchase, delighted.

1 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Sue,

Thank you so much for leaving us a wonderful 5-star review. We’re delighted to hear this is your second purchase and that you’re just as pleased. Your continued support truly means a lot.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Really good quality phone cases

Really good quality phone cases. Easily outlast a 2 year phone contract. My friend had my last phone and the case is still going strong after 4 years with few signs of ware and tare. I will be getting another case with my next phone.

11 October 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your fantastic review! We’re delighted to hear that your Snakehive case has held up so well over the years and continues to provide excellent protection. 😊

It’s wonderful to know that you’ll be choosing us again for your next phone — your support and trust mean the world to us!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

S25 ultra case

This is my second case from snakehive. The first one was for my s23 ultra, and this one is for my s25 ultra. Beautifully crafted and a superb fit for the phones. I wouldn't trust another case. The cases also age really well, making them a pleasure to hold

2 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Tracey,

Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your second Snakehive case and that it fits your phones perfectly. 😊

It’s fantastic to know that you appreciate the craftsmanship and how well the cases age — your feedback truly means a lot to us. We’re so grateful for your continued support and trust in Snakehive!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

S25 ultra

I bought many of these for my phone good quality really pleased thank you

29 November 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Alan,

Thank you so much for your fantastic review! We’re thrilled to hear that you’re pleased with the quality of your Snakehive cases and that they’re working well for your phone. 😊

We truly appreciate your support and hope to continue providing you with cases you love!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great product

I have bought 3 Snakehive iPhone covers. I love the quality of the leather and they protect the phone completely.

5 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your wonderful review! We’re thrilled to hear that you love the quality of the leather and that your Snakehive iPhone covers are providing excellent protection. 😊

We truly appreciate your support and hope to keep providing cases you enjoy for years to come!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Best cases ever.

This is my 3rd case from snake hive. Not because they wear out, but because I have changed my phone again. Truly the best cases on the market and such lovely leather. Highly recommend

5 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Chris,

Thank you so much for your amazing review! We’re thrilled to hear that you keep coming back to Snakehive for your new phones and that you love the leather and quality of our cases. 😊

Your recommendation means a lot to us, and we truly appreciate your continued support!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Good website

Good website, easy to order, good comms, quality product.

4 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Keith,

Thank you so much for leaving us such a wonderful 5-star review! 😊
We truly appreciate your kind words and are delighted to hear that you found the website easy to use, ordering simple, communication smooth, and that you're happy with the quality of your product.

Your support means a lot to us, and we're always here if you need anything in the future! 🙌

Have an amazing day!
Best regards,
Team Snakehive

Rated 5 out of 5 stars

Best phone case by far

My third Snakehive phone case - one for each new phone over the last 7 years. They don't wear out, just phone sizes change! I love the vintage colours and the wallet style keeps my phone secure and protected. These cases are worth every penny.

2 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Madeline,

Thank you so much for sharing this wonderful review — and for choosing Snakehive for each new phone over the last seven years. We truly appreciate your loyalty!

We’re delighted to hear that you love the vintage colours and that the wallet style continues to keep your phone secure and protected. It means a lot to know that our cases have consistently met your expectations.

If you ever need anything at all, we’re always here to help. Thank you again for your continued support!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Just perfect to use and pleasing to…

Just perfect to use and pleasing to look at

2 December 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Anon,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your Snakehive product. 😊

We really appreciate your support and hope it continues to make your day a little brighter!

Best regards,
Team Snakehive

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