Surprised by the wonderful service! The goods were received at lightning speed and I was worried about the packing and shipping but I needn’t have been. The items weee double boxed with extra cushio... See more
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Took forever to arrive .ordered 8th July arrived 14 July. Paecel 2 Go kept saying "delivered"..eventually worked out that mean't at their depot..not to my house..disfunctional websites and courier web... See more
Company replied
I placed the order really easily using Apple Pay in a matter of clicks. The order arrived really quickly. I was a little apprehensive as mail order Pani Puri I have ordered from other firms in the pas... See more
I placed an order of 1 set of Cashew nuts club bundle and 2 sets of Spicy Masala Cashews 1kg each on 11th February 2023 and was supposed to get the delivery of my order by 16th February 2023.Howeve... See more
Company replied
Company details
Written by the company
Healthy snacks, street foods, spices, Seeds, Grains, Lentils, Pulses, Dry fruit & nuts sustainably sourced and packed in eco-friendly, resealable, stand-up pouches. Encouraging The Green Movement & Vegan foods.
Contact info
Unit 1a cranleigh gardens industrial estate , Ub1 2bz , Southall, United Kingdom
- 02085715604
- Info@snackfresh.co.uk
- snackfresh.co.uk
3.1
Average
120 reviews
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I placed an order of 1 set of Cashew…
I placed an order of 1 set of Cashew nuts club bundle and 2 sets of Spicy Masala Cashews 1kg each on 11th February 2023 and was supposed to get the delivery of my order by 16th February 2023.However, I received my delivery a week later than the scheduled delivery date.
Suggest you to change the courier company you use as it is letting you and your customer down.
Products delivered are of very good quality. Would definitely recommend the products.
18 February 2023
Reply from Snackfresh
Dear Vijay Vijayaraghevan,
Your comments have been noted. As mentioned in our ‘very prompt’ email response to you. We have raised a case with the courier.
We also highlighted in our email that we would refund you OR send you another shipment on an express delivery. (Still awaiting your reply)
Unfortunately, on occasions, couriers can be unreliable and we do our utmost to resolve issues without delay.
We are very sorry this has happened to your delivery, however, we despatched your goods in good faith and swiftly and the courier is stating “goods delivered”. So we need to raise a case with them to ascertain what exactly has happened.
We have also provided you with reasonable resolutions and you have not responded.
Looking forward to hearing from you soon
Kind Regards
The Snack Fresh Team
Confusing mislabelling
I purchsed what was described as Nigella Sativa seeds. The words on the packaging referred only to Black Onion Seeds. While I recognise this term is used to describe Sativa seeds (wrongly in my view) it is regretable that you have used this phrase.
22 January 2023
Delivery time was poor and the cost of…
Delivery time was poor and the cost of delivery very expensive I shall not be using this company again
11 January 2023
Unfortunately the order was too late…
Unfortunately the order was too late for Christmas finally arrived yesterday Looked like someone had stood on it, luckily the order was ok
30 December 2022
Great product, great service
Couldn’t find healthy spicy nuts in eco-thoughtful packaging anywhere else. Good price, carrier delivery. The nuts are for someone else so can’t say how they taste but they look fab.
10 December 2022
Ordered nuts on 18th November and they…
Ordered nuts on 18th November and they still haven't arrived. Terrible service .if nothing in next couple of days I will be requesting my money back
18 November 2022
Reply from Snackfresh
Dear David
Totally and unreservedly sorry that your goods haven’t arrived yet.
We lovingly despatched your goods on the 21st Nov 2022.
Unfortunately, our couriers have let us down once again.
We will for sure chase this up with them and also we will resend your package.
Again very sorry for the inconvenience
Kindest regards
Apologies
The Snack Fresh Team
Quick delivery...and the product is…
Quick delivery...and the product is lovely thank you..
21 November 2022
Good snack and very tasty
26 November 2022
Excellent customer service and received…
Excellent customer service and received parcel in great condition.
7 November 2022
I give 3 star for service not for…
I give 3 star for service not for product . Product is very good. But I recived my order after 11 days .
18 October 2022
Fast delivery great quality
14 October 2022
Tried all the recipes and was…
Tried all the recipes and was pleasantly surprised at how good they were. Looking forward to my next delivery
13 October 2022
Great quality products
Great quality products, quick delivery. Have brought from them twice with no hassle and very pleased with service and price.
20 September 2022
Excellent service,arrived on time,would…
Excellent service,arrived on time,would recommend and would use again
26 August 2022
Excellent experience
Ordering: clear and easy.
Delivery: as expected
Quality: excellent
What more is there to say!
Will definitely use again.
25 August 2022
Very good efficient purchase of this…purchase of tapioco
Very good efficient purchase of this item
24 August 2022
Excellent service
Excellent service
Was happy with my first order
Excellent customer service
Don't remember her name
Very polite and understanding
10 August 2022
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