It takes forever to get the box cancelling isn’t easy and you be told that you have to go to the end of your subscription. I was told two different months that it needed (conveniently a few days befor... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Just tried to sign up for 3 gift subscriptions. I ran into a lot of technical errors in the sign up process and now only 1 subscription is appearing in my account. I don't have confidence that these... See more
Company replied
Just terrible! Charged me on December 1st. On January 3rd my December box has not shipped. Charged me again on January 1st and I assume I will struggle getting January's box. No response from customer... See more
Company replied
Company details
Written by the company
SnackCrate creates unforgettable experiences through a monthly box of global snacks.
Contact info
2658 Walnut St. , 80205, Denver, United States
- happy@snackcrate.com
- snackcrate.com
2.2
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Buyers Beware
We signed up for the 6 month subscription. Our first crate was delivered 3 days after purchasing the subscription, August 15th. There was a small issue with that crate but nothing substantial. It has been 6 weeks since we received that crate. We spoke with the online chat service and through the customer service email. Both are telling us that the order is still being processed and they "hope" to have it fulfilled by September 30th. At no point were we notified of the delay, nor does the company have any way to verify the status of your order. At best, we are set to receive the September crate sometime in October. We understand that delays happen but the lack of communication and the companies unwillingness to compensate their customers is unprofessional. Just be aware that their "Monthly" subscription only means that they will charge your payment method monthly, not that you'll receive the product monthly.
25 September 2024
Unprompted review
Reply from SnackCrate
Hey there!
Thank you for reaching out to us, I am very sorry to hear you're experiencing some troubles with your SnackCrate subscription! For first time orders, your SnackCrate is typically shipped out of our warehouse within a 3-5 day window, and delivered in 2-3 days beyond that. However, for monthly Crates, the timeline is a bit different!
Our monthly SnackCrates are imported directly from the featured country of the month, to ensure a fresh and authentic trip around the world. So, once your order is placed on the 5th of the month, your Crate is secured and it typically ships out by the end of each month. Due to varying import times from each country, we do note end of the month shipping, however, some months it may be much sooner than that! Additionally, if there are any delays during the import process that affect your Crate, we will provide updates through your SnackCrate account.
If you have any concern or questions about the status of your current order, please reach out to our Customer Support Team for further assistance! We look forward to hearing from you!
Stale chips and Candy Very Disappointed
There were 2 bags of chips in the box and one bag was stale and the other was some kind of pickle onion flavor🤢. And a bag of Rainbow drops that tasted very old and Stale. Only one chocolate bar and it was somewhat stale. When I signed up I was asked questions about what I liked and let me just say this box was not good at all. Very Disappointed. Not sure if I want to continue getting these boxes after this and this was my first box.
12 September 2024
Unprompted review
Reply from SnackCrate
Hey there, Kelsie!
Thanks for connecting with us about your experience. I'm sorry to hear that you didn't enjoy your first box! However, I'm excited to tell you that our Support Team can now help customize your crates to include more of what you like, and less of what you don't. Please reach out to us directly and we'll be glad to get you set up! You can write us at happy@snackcrate.com, or speak with an agent through the Live Chat feature on our website. Live Chat is available Monday through Friday from 9am-1am Central Time.
We look forward to hearing from you!
I recently received a box with…
I recently received a box with assortments from the United Kingdom and no offense but the only thing I found good in there was the pickled onion chips. My apologies the rest of the items were not so good.
6 September 2024
Unprompted review
Reply from SnackCrate
Hi Jenn!
Thank you for connecting with us and sharing your feedback. We're so sorry to hear that your United Kingdom crate wasn't what you expected! Please reach out to us directly so we can help. Our Happiness Team can be reached via email at happy@snackcrate.com or through the Live Chat feature on our website. Chat is available Monday through Friday from 9am-1am Central Time.
We look forward to assisting you!
I canceled a few months back and I'm…
I canceled a few months back and I'm still getting charged and sent boxes. There is no number to call to talk to a real person. So be very careful so you don't get stuck in it like I have. Poor customer service.date of cancellation is a guess at this point.
27 June 2024
Unprompted review
Reply from SnackCrate
Hi Becky,
Thanks for connecting with us, I'm sorry to hear that you're not happy with your experience so far. If you're still being charged after canceling your subscription, this most likely means you signed up for a 6 or 12-month commitment plan, and the cancellation is set for a future date. Please visit your account page for complete details on your subscription's current status.
While we don't offer phone support, our Happiness Experts are here to help via email and Live Chat! If you prefer to speak with a real person, Live Chat is available through our website Monday through Friday from 9am-1am Central Time. You can also email us at happy@snackcrate.com and we'll get back to you within 24 hours during business days.
I encourage you to reach out to us directly so we can offer some options to help improve your experience. We look forward to hearing from you!
Do not recommend
They send subpar snacks and make you pay a fee to cancel subscription. I have been to the countries they sent snacks from and they do not send the best for you to have a great experience. Cherry on top is that they make you pay to
Leave the them.
4 September 2024
Unprompted review
Reply from SnackCrate
Hey there, fellow snacker!
Thank you for sharing your feedback with us. We’re sorry to hear that your SnackCrate experience didn’t meet your expectations. We work hard to provide a wide variety of snacks that represent the unique flavors of each country, but we understand taste is subjective, and you might not always like every item you receive.
Regarding the cancellation fee, this only applies if a subscriber selects a 6 or 12-month commitment plan and requests to cancel before the term is fulfilled. Those plans typically come with a significant signup discount or a free box, so we do ask that customers pay back the discount they received if they are not going to fulfill the commitment as initially agreed. That said, we strive to provide flexible options, and our month-to-month plan may be a better fit for those seeking more flexibility.
Thank you again for your input, and we hope for an opportunity to improve your experience in the future!
I was excited when I got my UK…
I was excited when I got my UK SnackCrate. The potato crisps were AWESOME AND FULL OF FLAVOR. I tried the IRN-BRU and it was sooo good and refreshing. However, the bag of Monster Munch was opened and stale. I had to throw it away. The Rainbow Puffs were also stale. The Twiglet snacks were just horrible. Other than that, I am definitely ordering another Snack Crate. ☺️☺️☺️
3 September 2024
Unprompted review
Reply from SnackCrate
Hey Stephanie,
It's great to hear that you mostly enjoyed your Snackventure from the UK, but I'm so sorry that some of your snacks arrived in sub-par condition! Our snacks are ordered and produced in their respective countries exclusively for SnackCrate, so everything you receive should always be fresh.
We know that sometimes, certain items can open or get damaged while in transit, so if this ever happens, please reach out to us directly so we can help! We just ask that you send in a photo of the damage so we can document it for quality assurance purposes. You can reach our support team at happy@snackcrate.com, or by connecting with an agent on Live Chat! Chat is available through our website Monday through Friday from 9am-1am Central Time.
We look forward to assisting you!
The idea is cool, but...
The idea is cool, but the snacks are kinda crappy. Like my Philippines box had mostly crackers. Cheap dry crackers and a super dry Ube cake. The only thing good was maybe the dried mangos and Adobe corn nuts.
28 August 2024
Unprompted review
Reply from SnackCrate
Hey there, Heather!
Thank you for sharing your thoughts with us. I'm truly sorry to hear that your Philippines Crate didn't meet your expectations.
We carefully select snacks based on their popularity in their home countries, so they may be a bit different from what you're used to. However, we truly want you to enjoy your culinary journey around the world! If you feel like you received the wrong size crate or if your Philippines snacking adventure wasn't what you hoped for, please reach out to us at happy@snackcrate.com so we can make it right. You can also chat with us live from 9 AM to 1 AM, Monday through Friday.
I was not impressed with the first box
I was not impressed with the first box. Not enough variety, the food was a 3/10 at best. I'm pretty sure sour was the only flavor I left out of my survey when ordering and most of the candy was sour flavored. Also not a single piece of chocolate which I was looking forward too! I guess I had higher expectations and hope the next box is better!
19 August 2024
Unprompted review
Reply from SnackCrate
Hey Danielle,
Thanks for connecting with us and sharing your experience. I'm so sorry to hear that your first crate wasn't what you expected! The survey that's taken at sign-up is meant to guide you toward the perfect suggestion for your first box, but it doesn't set up any personal preferences on your snacker profile. However, we're excited to say that SnackCrate now offers customization options to better curate the snacks to your tastes! Please reach out to us directly so we can help set this up for you :)
Our team can be reached via email at happy@snackcrate.com, or you can connect with an agent through the Live Chat feature on our website. Live Chat is available Monday through Friday from 9am-1am Central Time. We look forward to assisting you soon!
The shipping is a joke
The shipping is a joke. 6+ weeks in between “monthly” deliveries? The advertisement says MONTHLY packages for 29.99. Also, they put in the wrong address for my first delivery. I let them know and they charged me an additional fee due to their error. Finally, it’s all trash food. High sugar and fats. Waste of money.
15 August 2024
Unprompted review
Reply from SnackCrate
Hi there Bill,
Thank you for taking the time to reach out, I’m very sorry to hear about your recent experience. We’re always working to improve our service, and your feedback about the snacks you received is valuable to us. We encourage you to reach out to us directly at happy@snackcrate.com or through our website's live chat feature if you need further assistance. We’d love to explore some customization options with you to improve your future crates :)
The candies were good but the savory…
The candies were good but the savory treats were not. In fact, one if the pretzel looking treats we spit out. It was awful! One if the candies melted and had to be thrown away.
17 August 2024
Unprompted review
Reply from SnackCrate
Hey Elizabeth!
Thank you for connecting with us and sharing your experience. I'm very sorry to hear that you didn't enjoy some of your snacks and that one of them arrived damaged! Please reach out to us directly so we can help make this right for you. Support is available via email at happy@snackcrate.com or via Live Chat on our website. Live Chat is open Monday through Friday from 9am-1am Central Time.
We look forward to assisting you!
I got my UK snack crate and it was good
13 August 2024
Unprompted review
Reply from SnackCrate
So glad to hear you enjoyed your first Snacking Adventure, Jacob! 🍫
My boys and I were excited for our…
My boys and I were excited for our snack crate to arrive. When we received it it was the wrong box size and the snack that were in there was just sad. Please do your research be for you let a company like this get you excited with their Awesome sales pitch.. I just want my money back
13 August 2024
Unprompted review
Reply from SnackCrate
Hi Tashikka,
Thank you for sharing your thoughts with us. I'm truly sorry to hear that your first Crate didn't meet your expectations.
We carefully select snacks based on their popularity in their home countries, so they may be a bit different from what you're used to. However, we truly want you to enjoy your culinary journey around the world! I see that you took advantage of our recent promotion for the Mini Size SnackCrate, which includes 5-6 snacks each month from that month's featured country. If you feel like you received the wrong size crate or if your first snacking adventure wasn't what you hoped for, please reach out to us at happy@snackcrate.com so we can make it right. You can also chat with us live from 9 AM to 1 AM, Monday through Friday.
We’re here to help, and we want to make sure you have the best experience possible!
Not a happy customer
Got our first box. We were so excited. OMG what a let down. We got the UK box. To reach his own I guess. But none of us liked any of the snacks provided. The flavors were awful. I did contact customer survive. They did tell me they would provide the big of the month which would be the Philippines. I have not received it yet. I am also still waiting on the Cadbury box I ordered. So far I am not very impressed with this company.
1 August 2024
Unprompted review
Reply from SnackCrate
Hi there!
Thank you for taking the time to share your recent experience, I am so sorry to hear your first Crate was not to your liking!
Our snacks are chosen based off popularity in their home country, so each snack may be a bit different than what you're used to; but we still want you to enjoy the trip around the world! I am glad to hear a replacement is being sent your way, I hope these snacks are more to your liking.
Our Philippines SnackCrates should be shipping out shortly, along with the Cadbury Crates. But, if you have any questions about the status of your specific snacks, please reach out to our Support Team!
Our Support Team is available via email at happy@snackcrate.com and through our LiveChat Portal 9am-1am CST, Monday-Friday.
Yummy
We got our first snack crate today. It was from the UK. What an experience to taste different food. My 7 year old granddaughter absolutely loved them. She gave the box 10 out 10 lol.
10 August 2024
Unprompted review
Reply from SnackCrate
Hey there, Carol!
We're thrilled to hear that you and your family enjoyed your first SnackCrate adventure! Our team is excited to bring you even more fun and delicious flavors in your future crates.
We're glad to have you on this adventure with us!
Scammers
Just received my first order and I was disappointed.i ordered from the other company before and I got more for my money. Just got off the phone from someone telling me I signed up for a 12 month subscription I asked to see that in writing and I took screenshots of our conversation and I’m going to the BBB. How the hell yall trying to make somebody keep buying some food they don’t want with that fake advertisement. Y’all show bigger boxes of snacks and send out these mini boxes. The guy said he canceled my oreder so I will see if not I will call my credit card company. Any time I see any advertisements of this on line I will leave a bad review and tell people y’all sign them up for a year and won’t let them cancel. YOU SHOULD TAKE NOTES FROM THE OTHER COMPANY THEN MAYBE YALL WON’T HAVE TO LIE TO PEOPLE TO STAY.THE OTHER COMPANY LETS YOU CANCEL ANYTIME
7 August 2024
Unprompted review
Reply from SnackCrate
Hi Michelle,
Thank you for taking the time to connect with us! I am so sorry to hear about this negative experience you've had, and I'd love to take a look at your account to see how we can help. Our Support Team is available via email at happy@snackcrate.com, and through the Live Chat feature on our website, which is active Monday through Friday from 9am-1am CT.
Having said that, I'm afraid our team does not offer a channel for phone support. If you called today and spoke to an agent about your subscription, it sounds like you might be subscribed to a different snack service. However, if there's anything we can assist you with here at SnackCrate, please don't hesitate to contact us directly through one of the support channels mentioned above!
Time to explore…
The UK box we received is very interesting most of the items we like. Its funny that you can compare the items from UK to here in the US just taste a little different but just under a different name.
Can't wait until next month for a new experience!
2 August 2024
Unprompted review
Reply from SnackCrate
Thanks for being a part of the SnackCrate Fam, Debbie! We hope you're getting excited about the next adventure :)
This is such a cool idea
This is such a cool idea! I love that I can try things that I normally wouldn't. And most are actually good. I have 5 kids between the 2 of us & we all try everything together - it makes it fun to see people's faces sometimes.
15 July 2024
Unprompted review
Reply from SnackCrate
Thanks for being a part of the SnackCrate Fam, Jennifer! We hope you're getting excited for the next adventure :)
Grossly underwhelmed…
I’m copying another persons review here because my opinion is exactly the same - I’m left underwhelmed. Getting to try new snacks is always exciting, but I would not resubscribe.
First, I was paying $16 a month and felt like many of the boxes were underwhelming and not worth the money I was paying. There was not one chocolate item like in the ad!!
Second, I feel like the customer should be able to change any customizations throughout their subscription. For example, I wanted to switch to “just savory mix”, but was told I was unable to until my subscription ended, which would be in a year. So I was receiving snacks that I wasn’t fond of for that entire year.
Third, the customer should be able to cancel their subscription/membership anytime they want. It should be made very clear when signing up that you are unable to cancel until your membership is over. I found myself waiting for each and every month to be finally over. Cool concept, sure. But won’t be resubscribing again
2 July 2024
Unprompted review
Reply from SnackCrate
Hey there, Alison!
Thank you for trying us out and sending in your feedback! I'm happy to say that SnackCrate does offer customization options, and you can get those added to your subscription by reaching out to our Support Team. We do also offer several different subscription term options, which includes a monthly plan, as well as 6 and 12-month commitment plans. As explained during the sign-up process, our Monthly subscriptions can be canceled at any time; however, canceling a commitment plan will terminate the service after you have fulfilled your current term.
We'd love to help you resubscribe on a plan that works better for you, and provide you with some customization options for an improved experience! Please reach out to us directly at happy@snackcrate.com, or connect with an agent via Live Chat so we can help! Live Chat is available on our website Monday-Friday from 9am-1am Central Time.
Not the best experience
Getting to try new snacks is always exciting, but I’m not sure I would resubscribe.
First, I was paying $16 a month and felt like many of the boxes were underwhelming and not worth the money I was paying.
Second, I feel like the customer should be able to change any customizations throughout their subscription. For example, I wanted to switch to “just savory mix”, but was told I was unable to until my subscription ended, which would be in a year. So I was receiving snacks that I wasn’t fond of for that entire year.
Third, the customer should be able to cancel their subscription/membership anytime they want. It should be made very clear when signing up that you are unable to cancel until your membership is over.
I found myself waiting for each and every month to be finally over.
Cool concept, sure. But won’t be resubscribing again.
20 June 2024
Unprompted review
Reply from SnackCrate
Hey there, Esther!
Thank you for trying us out and sending in your feedback! I'm happy to say that SnackCrate does offer customization options, and you can get those added to your subscription by reaching out to our Support Team. We do also offer several different subscription term options, which includes a monthly plan, as well as 6 and 12-month commitment plans. As explained during the sign-up process, our Monthly subscriptions can be canceled at any time; however, canceling a commitment plan will terminate the service after you have fulfilled your current term.
We'd love to help you resubscribe on a plan that works better for you, and provide you with some customization options for an improved experience! Please reach out to us directly at happy@snackcrate.com, or connect with an agent via Live Chat so we can help! Live Chat is available on our website Monday-Friday from 9am-1am Central Time.
Okay but deceptive subscription practices
Overall, SnackCrate is a good option if you're open to exploring a lot of different international flavors and don't mind being locked into a contract if you choose the 6-month subscription option.
The only complaints I have are that:
1. You don't really have any say over what goes into your box so there may be some months where your family simply doesn't find anything that they like.
&
2. You're not allowed to cancel the subscription before the 6-month period ends or get a refund--the boxes keep coming even if you chose this option by mistake or was under the impression that you could cancel/pause a box like many other subscription companies do.
All in all, SnackCrate is an excellent choice if your family is open to exploring different foods and cultures. But beware the cancellation policy because once you sign up, you're pretty much stuck with the subscription until your selected delivery schedule expires.
17 June 2024
Unprompted review
Reply from SnackCrate
Hey there!
Thank you for the feedback on your recent SnackCrate experience, we are always looking to improve our practices. We want all our Snackers to enjoy the journey around the world, and our Happiness Experts are here to help!
I am sorry to hear your Crates were not quite to your liking. We have recently begun offering customized Crates, where you can specify the contents of your monthly Crate to your preferences and dietary needs.
Additionally, we now have different plan options available, to help fit your day-to-day! If needed, your subscription can be switched to a bi-monthly renewal or placed on pause, to take a break from snacking.
Simply reach out to our Support Team via email at happy@snackcrate.com or through our LiveChat feature, Monday-Friday, 9am-5pm CST.
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