Smoothwall Reviews 

490
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were let down by their experience overall. Customers frequently complained that the application blocks essential educational resources, games, and everyday websites needed for their daily coursework and research. Reviewers noted that the system excessively restricts access to harmless content, making it frustratingly difficult to complete basic tasks. However, some people mentioned severe performance issues, reporting that laptops and devices became extremely laggy, overheated, and painfully slow to use. Consumers additionally expressed deep privacy concerns regarding invasive browser monitoring tools and unexpected tracking features built into the software. People felt that these technical restrictions drastically impacted their productivity and daily school environment.

What people talk about most

Website

Customers expressed intense frustration regarding the website, reporting that it blocks essential educational... See more

User experience

People report negative experiences with user experience, noting that consumers face frustrating blocks on... See more

Application

Customers consistently note negative experiences with application, reporting that it blocks educational... See more

Product

Reviewers mention negative feedback about product performance, expressing deep frustration because the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We were doing PowerPoints about warfare. One of my mates needed a picture of a type of weapon for a slide. It flagged AK-47. Please prioritise that the topic was WARFARE, of course we are gonna search... See more

Rated 1 out of 5 stars

Its always watching. It blocks the most absurd things. It's for protecting young people from inappropriate things but it also blocks them from things categorized as 'Education'.

Rated 1 out of 5 stars

The name 'Smoothwall' reaches unprecedented levels of misleading information. From the installation process to the extreme buffering you get whilst browsing the internet with it installed, the name... See more

Rated 1 out of 5 stars

Smoothwall is honestly not bad in filtering out dodgy information, but it blocks people for "education" and chess.com


Company details

Information provided by various external sources

Since 2001, Smoothwall has provided world-class internet security and content filtering solutions to protect and empower millions of users worldwide. By allowing filtering, monitoring and reporting on actual web content and activity, Smoothwall enables school administrators to protect their students online.


Contact info

1.1

Bad

TrustScore 1 out of 5

490 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.1

All reviews

(490)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I love adolf

Please adopt me and myg ood friend Adolf I'm sorry that I researched pawn it was for chess but there was a misstyoe and I get in trouble (don't research porn because bad stuff cam uP) and Ig et in so much trouble and I live on street and I'm 6

14 April 2026
Unprompted review
Rated 1 out of 5 stars

All this dose is be strict…

All this dose is be strict my teacher has told us to wach a video as part of of a unifrog thing but as it uses YouTube it gets blocked so I can't finish my work and even when im using my crome book at home thay can still monitor me if I could give it a 0 star I would

14 January 2026
Unprompted review
Rated 1 out of 5 stars

⚠️DON’T USE SMOOTH-WALL ⚠️

Smooth-wall is extremely laggy and asks me to sign in every time I want to search something up. When I want to go to a website, it either doesn’t work or just takes over 5 minutes to load. Based on my experience, don’t use smooth-wall.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Smoothwall detects and captures screenshots of your screen

Just learned that smoothwall can detect and record your search terms even if you never submit the search.
If you search for something deemed high-risk, Smoothwall captures a screenshot of your screen, which is then stored and analysed. Captured data, including screenshots and text, is generally stored for up to 15 months. This has to be against some kind of law right?

2 March 2026
Unprompted review
Rated 1 out of 5 stars

I thought Smoothwall could sink no lower

Smoothwall is now compatible with unc computers, and IS EVEN WORSE THAN BEFORE. I now can barely search anything without being blocked, I searched up 'toys' and smoothwall blocked me.

Smoothwall has achieved its objective of ruining lives.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

it made me cry

it made me cry . i was chilling on quizlet, and then dih-saster struck. my teacher announced that we had a new web filtering system to use. 5 months later, my best friend kille dhimslef.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Its always watching

Its always watching. It blocks the most absurd things. It's for protecting young people from inappropriate things but it also blocks them from things categorized as 'Education'.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

THIS APP IS TERRIBLE

I sat at my desk with a scholarly mood, To search for a recipe regarding "Healthy Food." I typed in the words, hit ENTERwith glee, But the Smoothwall Red Screen was waiting for me!
I’m staring at my laptop with my jaw on the floor, I’ve never seen a digital "No" quite so hardcore. I’m home on my couch, in my own living room, But Smoothwall is here, like a harbinger of doom.
GASP! I fell back! I clutched at my chest! It blocked "Salad Recipes" as a Dangerous Quest! "Categories: HACKINGand WEAPONS OF DOOM!" (It was just a picture of a single mushroom?!)
I thought, "Okay, fine. I’ll do Math instead." I searched for "Triangles." The screen flashed RED. I shrieked in sheer terror! My eyes went wide! "GEOMETRY IS VIOLENCE!" the Smoothwall replied. "Too pointy! Too sharp! It’s a risk to the youth! We’ve blocked all the numbers to protect you from truth!"
I tried to use Google. I tried to use Bing. I tried to search "How to do a very nice thing."
I fell to my knees. I shrieked at the sun please mighty filter i just want some fun but the sun turned red with a giant red X. Blocked for: "AGGRESSIVE COSMIC REFLEX!
I’m sweating! I’m shaking! I’m pacing the floor! I tried to open a PDF on the Civil War. Smoothwall appeared like a ghost in the night, Screaming, "ACCESS DENIED! TOO MUCH BLACK AND WHITE!"
I opened a tab that was totally blank, Just to be safe, just to be frank. But Smoothwall was watching! It knew what I’d done! It blocked the blank page for "Having Too Much Fun."
I ran to the mirror to check my own face, To make sure I still existed in time and in space. But the glass turned to static! A giant red square! My reflection was gone! There was nothing in there!
Just a text box that hovered in front of my nose, That delivered the final, most lethal of blows: USER BLOCKED.Reason: Your face looks suspicious. Duration: Forever. Notes: And vicious.
My heart skipped a beat as I clutched at my chest,
Blocked for "EXCESSIVE INTERNAL UNREST!"
I’m vaporized! Ghosted! Permanently deleted!
The firewall has won! I am utterly defeated!
I’d cry you a river, I’d weep and I’d moan, But TEARS ARE RESTRICTED IN THIS TIME ZONE!
So I’m writing this review with a pencil and pad, Because it’s the only connection that I’ve ever had.

23 January 2026
Unprompted review

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