Euri was amazing making things right on my order as I purchased a buy 1 get 1 free lip plumper and only 1 arrived after looking into it further it was noted that I didn’t add 2 to the bag aiming you... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bit wary initially, as had been stung on Amazon by scam product (beware purchasing) Ordered direct from Smooche website. Delivery took a while (longer than stated when ordered) poor updates -was d... See more
Company replied
I received a defective face roller that had a large roller that kept coming off handle. I emailed twice with pictures and received no response. I initiated contact from the website and CARLA was abl... See more
Company replied
Genuine offer! Quick delivery f products i have order. Unfortunately foundation is not working well with my very dry skin. GENREV helped me to receive promised refund of my order (number 580428) and e... See more
Company replied
Company details
Written by the company
Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
Contact info
8605 Santa Monica Boulevard, PMB 44698, West Hollywood, CA 90069, United States
- hey@smooche.com
- smooche.com
4.4
Excellent
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Return service
Carla was great with my order, I missed the return window because of a move. Carla was so gracious in helping to get a refund. I ordered the color match concealer. The color match was great. The product texture was dry and matte when it dried. It sunk into any wrinkles and accentuated them. Not a fan but the returns were very helpful.
21 May 2026
Unprompted review
Reply from smooche
Hi there,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Product SPF Question
Hello, I had to ask a question concerning the active ingredients for your SPF. Christine, TPChristine01, was prompt, thorough and very helpful in answering my questions. I will be trying your product. Thank You, MB
21 May 2026
Unprompted review
Reply from smooche
Hi Michelle! 💖
We are absolutely thrilled that Christine was so prompt, thorough, and helpful in answering your questions about our SPF ingredients! Knowing that her wonderful care gave you the confidence to try our product means the absolute world to us.
We will proudly pass your beautiful thanks and praise along to her today, and we hope you love the product when it arrives! ✨
Warmly,
The Smooche Team
Great customer service
Easy to purchase and while the foundation didn't work out for me, the return process was super easy and stress-free. GENREV provided great customer service and because of this great service and response time I will give other products a try as well. Thank you GENREV! (my order number 555613).
22 April 2026
Unprompted review
Reply from smooche
Hi JC! 💖
While we are so sorry to hear that the foundation didn't quite work out for you, we are absolutely thrilled that Genrev made your return process so super easy and stress-free!
Knowing that his great customer service and quick response time inspired you to try our other products in the future means the absolute world to us. We will proudly pass your wonderful thanks and praise along to Genrev today, and we can't wait to welcome you back! ✨
Warmly,
The Smooche Team
So I ordered the foundation thinking it…
So I ordered the foundation thinking it would be junk, but I’d give it a try. Imagine my surprise when it actually worked! I will say it does not cover dark under eye circles well and some red spots. My clinique concealer takes care of that though and they blend beautifully.
Only 2 complaints I have is that it’s been making my face break out a little (i have super sensitive skin), but I’m hoping in will even out as it gets used to it. Oh and shipping took FOREVER. Product itself was pretty good though. Recommend a more porous sponge for application and then a solid firm one to even out and get rid of lines.
1 April 2026
Unprompted review
Reply from smooche
Hi Barb! 💖
We are absolutely thrilled that our foundation pleasantly surprised you, worked beautifully, and blended seamlessly with your concealer! Thank you so much for the fantastic sponge application tips, too.
We are so sorry for the slow shipping and that your sensitive skin is breaking out a bit. We truly hope it adjusts soon, but please reach out to us if it continues to give you trouble so we can help! ✨
Warmly,
The Smooche Team
I like how it blended in my skin
I like how it blended in my skin. Covered up my small impurities. Unfortunately it could not cover my big melasma. Nevertheless, I like your product and I will order again once I finished what I have. Thank you and have a good day😊
1 May 2026
Unprompted review
Reply from smooche
Hi Hiyas! 💖
We are absolutely thrilled that you like how it blends into your skin and covers up smaller impurities! While we are sorry to hear it couldn't quite cover your larger melasma, knowing that you still love the product and plan to order again means the absolute world to us. Thank you for your sweet support, and we hope you have a wonderful day too! 😊✨
Warmly,
The Smooche Team
I didn’t notice anything different
I didn’t notice anything different, but maybe that’s a good thing. Maybe that just means my face is already smooth & I don’t need to wear foundation.
16 May 2026
Unprompted review
Reply from smooche
Hi Sara,
We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at hey@smooche.com or reply here with your details. We’re happy to help!
Warm regards,
The Smooche Team
635090
635090
Carla provided excellent customer service for me. She’s a keeper for you company.
Thank you Carla.
Carolyn Wesson
21 May 2026
Unprompted review
Reply from smooche
Hi Carolyn! 💖
We are absolutely thrilled that Carla provided you with such excellent customer service for your order! Knowing that she took such wonderful care of you means the absolute world to us, and we completely agree, she is definitely a keeper! We will proudly pass your beautiful thanks and praise along to her today! ✨
Warmly,
The Smooche Team
I was very happy with your customer…
I was very happy with your customer service. Carla was amazing her response was quick and straight to the point.
20 May 2026
Unprompted review
Reply from smooche
Hi Marisol! 💖
We are absolutely thrilled that you were so happy with our customer service and that Carla was amazing! Knowing that her response was quick and straight to the point means the absolute world to us. We will proudly pass your wonderful praise along to her today! ✨
Warmly,
The Smooche Team
Smooche …
I ordered the product with the hope it will work but it didn't its ok the service I couldn't fault very considerate I am looking to see if any other product will work for me .
I spoke to CARLA
9 May 2026
Unprompted review
Reply from smooche
Hi Zayana! 💖
We are absolutely thrilled that you found our service faultless and very considerate! While we are sorry to hear that this particular product didn't work out for you just as you had hoped, knowing that Carla took such wonderful care of you means the absolute world to us. We are so excited that you are looking into our other products, and we will proudly pass your beautiful praise along to her today! ✨
Warmly,
The Smooche Team
Exceptional customer service
Exceptional customer service. Thank you Carla
order number 636684
22 May 2026
Unprompted review
Reply from smooche
Hi Mrs. Charlotte! 💖
We are absolutely thrilled that you experienced exceptional customer service with us! Knowing that Carla took such wonderful care of your order means the absolute world to our team. We will proudly pass your beautiful thanks and praise along to her today! ✨
Warmly,
The Smooche Team
Excellent service from Carla
I ordered the Smooche foundation hoping to love it - one bottle for everything - what's not to love? The product was not right for me/my skin so I requested the 30-day guaranteed refund. This was dealt with by Carla (540824), who made this a simple Ans seamless process - she deserves a whole pizza for her efforts. Thanks Carla, your help was great and really appreciated.
23 May 2026
Unprompted review
Reply from smooche
Hi Harbinder! 💖
While we are so sorry to hear that the foundation wasn't the right fit for your skin, we are absolutely thrilled that Carla made our 30-day guarantee simple and seamless for you!
Knowing that her help was so greatly appreciated means the world to us, and we completely agree, she definitely deserves a whole pizza for her amazing efforts! 🍕 We will proudly pass your wonderful thanks and pizza-praise along to her today! ✨
Warmly,
The Smooche Team
The fast delivery was awesome but the…
The fast delivery was awesome but the product wasn’t exactly what I expected and when I reached out to the company they refunded my money which made me very happy. The product didn’t work for me but It’s gotten great reviews from others who are very satisfied. Thank you smooche for your great customer service team!
23 May 2026
Unprompted review
Reply from smooche
Hi Noelia,
We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at hey@smooche.com or reply here with your details. We’re happy to help!
Warm regards,
The Smooche Team
Smooche foundation
Thank you for sending my orders, waiting on the 3rd order to arrive. Products working well. Love the color changing foundation, makes my skin feel so soft. Thanks so much!
26 April 2026
Unprompted review
Reply from smooche
Hi Lisa! 💖
We are absolutely thrilled that your orders are arriving safely, that you love the color-changing foundation, and that it makes your skin feel so soft! Knowing the products are working so well for you means the absolute world to us. Thank you so much for your sweet support, and we hope that third order arrives at your door very soon! ✨
Warmly,
The Smooche Team
Fantastic foundation and company
Fantastic foundation and company, literally obsessed with the foundation, perfect colour and consistency, stays on all day, I struggle to find my perfect shade, not anymore, my holy grail, I will not use anything else now, honestly it’s the best, don’t hesitate just buy it, you won’t regret it!! Also the team are lovely, perfect product and company !!!!
23 May 2026
Unprompted review
Reply from smooche
Hi Melanie! 💖
Wow, what an absolutely incredible review! We are completely blown away and thrilled to pieces that you are literally obsessed with our foundation and that it has officially become your holy grail!
Hearing that it gives you the perfect color, consistency, and all-day staying power, especially when finding the right shade used to be a struggle, means the absolute world to us. Your wonderful shout-out to our team and your amazing recommendation to others truly makes our day. Thank you so much for your beautiful support! ✨
Warmly,
The Smooche Team
Excellent customer service!
22 May 2026
Unprompted review
Reply from smooche
Hi Elizabeth! 💖
We are absolutely thrilled that you experienced excellent customer service with us! Knowing that you were well taken care of means the absolute world to our team. Thank you so much for taking the time to leave us such a sweet note! ✨
Warmly,
The Smooche Team
Helpful Customer Service
Jessa was very helpful with my order #680274 when there was an issue with the shipping address. She was so pleasant and quickly resolved the problem. I look forward to receiving the product and giving it a try!
20 May 2026
Unprompted review
Reply from smooche
Hi Deb! 💖
We are absolutely thrilled that Jessa was so pleasant and quickly resolved the issue with your shipping address for your order! Knowing that she took such wonderful care of you means the world to us.
We will proudly pass your beautiful praise along to her today, and we can't wait for your package to arrive so you can give it a try! ✨
Warmly,
The Smooche Team
Very long delivery time
Very long delivery time. No response when i contacted the company for an update. Then when the foundation arrived i did not like it. I contacted them immediately to request a refund as per their guarantee but have heard nothing. Initial purchase 10/04/26. Still no reply from customer services.
10 April 2026
Unprompted review
Reply from smooche
Hi Sarah,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Thanks to EURI 501119
Dear Customer Support Team,
I would like to express my sincere appreciation for the excellent assistance I received from Euri regarding an issue with the delivery and collection of a product I purchased online.
Despite the complications encountered during the shipping process, Euri handled every step of the reshipment procedure with remarkable professionalism, efficiency, and courtesy. The communication was always clear, timely, and solution-oriented, making what could have been a frustrating experience much easier to manage.
Please extend my congratulations and gratitude to Euri for the outstanding support provided. This level of customer care reflects very positively on your company and demonstrates a genuine commitment to customer satisfaction.
Thank you again for such a high-quality assistance service.
Kind regards,
Dr. Michela Bezzi
ORDER N 501119
23 May 2026
Unprompted review
Reply from smooche
Hi Dr. Bezzi! 💖
We are absolutely thrilled that Euri handled your delivery issue with such remarkable professionalism, efficiency, and courtesy! Knowing that her clear, solution-oriented communication made a frustrating situation so much easier to manage means the world to us.
We will proudly pass your wonderful congratulations and gratitude along to her today. Thank you so much for your beautiful support! ✨
Warmly,
The Smooche Team
Foundation that works
My daughter and I received your foundation for Mother’s Day, we were so hopeful it would work as advertised. And IT DID!
Thank You
30 April 2026
Unprompted review
Reply from smooche
Hi Laura! 💖
Happy belated Mother's Day to you and your daughter! 💐 We are absolutely thrilled that you both received our foundation as a gift and that it works exactly as advertised! Knowing that it lived up to your hopes means the absolute world to us. Thank you so much for sharing the love, and we hope you both enjoy your gorgeous glows! ✨
Warmly,
The Smooche Team
Refusing to ship as they don’t have stock
Ordered over a week ago and still awaiting the company to actually ship the product, let alone how long it will then take to receive it. Keep telling me that only part is in stock. Email after ordering stated they will ship within 24-48 hours so this has been breached. Wouldn’t order again based on poor timeframes. Should not be advertising products if items are not actually available at that point. ** As for being unable to locate my order and requesting I email customer service, I have already done this a few days ago and was advised items were “awaiting stock”. I have now cancelled my order
23 May 2026
Unprompted review
Reply from smooche
Hi Chloe,
We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at hey@smooche.com or reply here with your details. We’re happy to help!
Warm regards,
The Smooche Team
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