Smokekart Reviews 

I had a disappointing experience with SmokeKart.in. In my previous order, I faced an issue with a parcel that I reported to the company. Instead of properly resolving the matter to my satisfaction, I was given a gift card.

I subsequently tried contacting customer support through email, but I did not receive the responses or follow-up I expected. The lack of communication has been frustrating, especially when the issue relates to an order I had already paid for.

I have now placed another order using the gift card provided by SmokeKart. My new order confirmation shows a total payable amount of ₹476 through cash on delivery, with the remaining value adjusted against the gift card.

I hope the company fulfils this order correctly and improves its customer service. Customers deserve timely responses, transparent communication, and a proper resolution when something goes wrong with a delivery.

Based on my experience so far, I am not satisfied with how my previous complaint was handled. I would advise potential customers to keep their order confirmations and all correspondence with customer support until their issues are fully resolved

Subject: Wrong Product Received – Order #SK120480

Dear SmokeKart Support Team,

I am writing to complain about an incorrect product received against my order #SK120480.

As per my order confirmation, I had ordered:

Madhuban Pan Masala – 3 × 100g tins

However, the package I received contains Golden Virginia Original – 50g, which is completely different from the product I ordered.

I have attached both photographs for your reference:

1. Order confirmation showing the product I originally ordered.
2. Photograph of the product actually received.

The shipment details mentioned in the order confirmation are:

* Order No.: SK120480
* Tracking No.: 40441747747452

Please look into this issue urgently and arrange for the correct product to be delivered and the incorrectly delivered product to be collected. Kindly also confirm the process and expected timeline for the replacement.

I look forward to your prompt resolution.

Regards,
Arpit Shah

Verified guaranteed counterfeit (fake) products! Should be jailed.
Duty-free packets are anyway not for resale and that’s why one person can only buy one carton at a duty free. Thus there’s no way these frauds can sell original products. Also, the product was clearly fake in look and feel.

They are thief never ever order anything from them you will repent as i had ordered 10 Dunhill cigarette packet worth 3700 they sent 10 तंबाकू packets through expressbee courier so beware of smokecart

Good premium products out there

I have ordered Natural American Sprit blue 11 packs and paid ₹7599. Counterfeit product, with fungus in it, smells and taste like cheap Indian masala tobacco, don’t buy, fake and remade packaging. I have made a complaint to consumers Bureau. I have also been writing product reviews on website, as they are getting deleted!

Fake products, they say they have originals but it's not , i received unsealed tobacco.. they didn't offer follow up as well .. save your money don't use this site

They sold me dried, old and duplicate Tobacco (Dutch land). I bought 3 packets and all are fake, dried dark brown Tobacco. Shame on such people cheating online. Cosmic law will shutdown their business and they will pay a heavy price for stealing my money. Thank you for reading my comment.

got my pan masala in 3 days, thankyou as its very convenient to order it

Got my cigarette delivered. Great service. Thanks