Smith Benedict & Co Reviews 36

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Smith Benedict dropped me as a client because their off‑plan insurance ran out. This forced me to pay £1,377 to move to another solicitor and redo all the paperwork from scratch. None of this was... See more

Company replied

Rated 5 out of 5 stars

Evie Britton at Smith Benedict recently helped me to prepare papers for a Claim for Possession of a flat I own in St Albans. Three other legal firms I approached for help were only interested in sell... See more

Company replied

Rated 5 out of 5 stars

My family and I have used SB&Co for two house sales recently and it was been the easiest, most communicative and most organised experience we've ever had whilst dealing with property! Will now never b... See more

Company replied

Rated 5 out of 5 stars

I bought on behalf of my company an apartment with the help of SB. The lady in charge of my file, Ms. Yagmur Demir has been very diligent, always professional and very accurate in all the advice she g... See more

Company replied

Company details

  1. Legal Services

Written by the company

At Smith Benedict & Co, we are exclusively focused on providing property legal services in England and Wales, dedicated to providing the highest level of service to all clients and affiliates. With over 40 years combined experience our team is equipped with the tools and knowledge needed to navigate even the most complex of transactions.


Contact info

4.1

Great

TrustScore 4 out of 5

36 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Insurance lapse, no refund, and wasted time.

Smith Benedict dropped me as a client because their off‑plan insurance ran out. This forced me to pay £1,377 to move to another solicitor and redo all the paperwork from scratch.

None of this was my fault. The right thing to do would have been to refund any fees I had already paid, but no refund was offered. Instead, I was left with extra costs and wasted time.

Very disappointing service.

3 April 2026
Unprompted review
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Reply from Smith Benedict & Co

It is unfortunate that the change to our firms insurance relating to off-plan transactions has resulted in the need for you to change representation, however as you are aware you did not pay the full fees to our firm, only part fees for the work completed to date in relation to the exchange of contracts (which cannot be redone by another firm) and therefore no refund is due. Had you paid in full upfront then of course a refund for the work not completed to date would have been due to you but that is not the case and if we were in a position to continue acting for you through to completion at such time the notice to complete is served, you would have paid the remainder of fees and disbursements to us at that time, which is now what you are instructing and paying another firm to undertake on your behalf.

Rated 5 out of 5 stars

Professional, Reliable, and Excellent Value Conveyancing Service

Smith Benedict & Co assisted me with the conveyancing of my new house over the past several months, and I am very satisfied with their service. The team was professional, knowledgeable, and efficient throughout the entire process.
They provided regular and clear updates, promptly responded to my questions, and guided me through each stage of the conveyancing with confidence. The transaction was completed smoothly and successfully.
In addition, their fees were reasonable and transparent, offering excellent value for the quality of service provided. I would highly recommend Smith Benedict & Co to anyone looking for a reliable and professional conveyancing solicitor.

14 January 2026
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Reply from Smith Benedict & Co

Thank you for your lovely review of our services. We are so pleased you had a great experience and it was a pleasure working with you and wish you all the best in your new home.

Rated 5 out of 5 stars

purchasing

they are helpful, easy to communicate and more importantly they respond quickly

26 November 2025
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Reply from Smith Benedict & Co

Thank you for your great review of our service. It was a pleasure working with you.

Rated 5 out of 5 stars

I would like to sincerely thank Holly and Daniel

I would like to sincerely thank Holly and Daniel at Smith Benedict & Co for their efficiency and support in completing my house purchase. After my first solicitor’s firm was unfortunately intervened by the SRA, I was left anxious and uncertain, especially as I had already paid my deposit. It was a very stressful time, but Smith Benedict & Co stepped in, took over my case quickly after the inventory, and ensured everything moved forward without unnecessary delays.

Holly and Daniel handled the process with great care and professionalism. They were always prompt in their responses, kept me updated, and guided me through each stage clearly. Thanks to their efforts, what could have been an even more difficult situation was instead resolved smoothly, and my completion went through successfully.

I am truly grateful for their dedication and reassurance during such a stressful part of the journey. I would happily recommend Smith Benedict & Co to anyone looking for reliable, efficient, and supportive solicitors.

16 September 2025
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Reply from Smith Benedict & Co

Thank you so much for your wonderful review of our services. We are so pleased we were able to help you complete your property purchase during the difficult situation you faced. It was a pleasure working with you.

Rated 5 out of 5 stars

Daniel was incredibly helpful

Daniel was incredibly helpful in a very stressful situation and restored my faith in solicitors.

21 August 2025
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Reply from Smith Benedict & Co

Thank you Alec for your lovely review. It was a pleasure to assist you during this difficult time and complete your transaction. We wish you all the best in your new home.

Rated 5 out of 5 stars

An apartment in Liverpool

I bought on behalf of my company an apartment with the help of SB. The lady in charge of my file, Ms. Yagmur Demir has been very diligent, always professional and very accurate in all the advice she gave or the documents and all paperwork she had to organize on our behalf. I would recommend working with this firm without hesitation.

28 April 2025
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Reply from Smith Benedict & Co

Thank you for your fantastic review and kind words. It has been a pleasure to work with you and we are so pleased you had a great experience with our firm.

Rated 4 out of 5 stars

SB&Co helped me win a property…

SB&Co helped me win a property possession case with tenants, and overall, I was satisfied with their work. They were professional and got the result I was looking for. They were responsive and knowledgeable, and I'd recommend them for property-related legal matters.

6 January 2025
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Reply from Smith Benedict & Co

Thank you for your great feedback. We are so pleased we could achieve this win for you!

Rated 5 out of 5 stars

Very Professional and Prompt Service

Used Smith Benedict for a recent property purchase. Very positive experience. The App was great and helped a smooth client on-boarding process. Musticallo was very professional and supportive throughout the whole process. Would not hesitate to use the firm again in the future.

13 February 2025
Unprompted review
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Reply from Smith Benedict & Co

Thank you for your fantastic review. We are thrilled you had a great experience using our services and App. I will ensure your feedback is passed onto Musti!

Rated 5 out of 5 stars

Thanks to Holly (Head of Ops) for a…

Thanks to Holly (Head of Ops) for a very fast and efficient service.

28 January 2025
Unprompted review
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Reply from Smith Benedict & Co

Thank you Nick for your lovely review. We are so pleased you had a great experience using our services.

Rated 5 out of 5 stars

Easy and hassle free.

Most of the procedure dealt remotely without need to step out of the home at all.

29 November 2024
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Reply from Smith Benedict & Co

Thank you for your great review. I will ensure your lovely feedback is passed to Musti.

Rated 5 out of 5 stars

Very please with the service overall

Very please with the service overall, super organised and very prompt. I will certainly use their expertise again.

28 November 2024
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Reply from Smith Benedict & Co

Thank you for your great review of our services. We are so pleased you had a great experience. It was a pleasure to working with you.

Rated 5 out of 5 stars

Friendly, professional and super efficient experts

Evie Britton at Smith Benedict recently helped me to prepare papers for a Claim for Possession of a flat I own in St Albans. Three other legal firms I approached for help were only interested in selling me a complete package costing upwards of £1500. Evie, however, listened to what I wanted and gave me exactly the help I needed i.e. casting her expert eye over the paperwork I had done and just charging me for an hour of her time. At all times she was friendly, professional and extremely efficient as well as going the extra mile by preparing an expertly worded letter to go with the Claim for Possession form.

12 November 2024
Unprompted review
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Reply from Smith Benedict & Co

Thank you for your fantastic review of our services. We are so pleased you had a great experience and will ensure your kind words are shared with Evie.

Rated 5 out of 5 stars

Great service

Great service. I really appreciate their help and guidance throughout this process, especially as a first-time property buyer. They are patient in addressing my questions and concerns, are timely with response. They made a significant difference in helping me feel confident about my decisions.

22 October 2024
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Reply from Smith Benedict & Co

Thank you very much for your lovely review of our services. It has been a pleasure working with you and we look forward to continuing to do so.

Rated 1 out of 5 stars

AVOID!!!

AVOID!!!! I WILL BE BACK WITH A COMPREHENSIVE REVIEW

30 September 2024
Unprompted review
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Reply from Smith Benedict & Co

We are sorry to see your 1* review and note although we have requested further information and detail from you this has not been provided.
Unfortunately we cannot comment on your experience as have no record of any transaction or client of the name stated on your Trustpilot account.
Please do contact the office to provide further information so we can look to resolve any issues you may have.
We pride ourselves on providing a high level of service and appreciate all feedback which enables us to better our client experience but do so we require the necessary details.
Thank you, Smith Benedict & Co.

Rated 5 out of 5 stars

5 stars to Smith Benedict & Co

A definite 5 star!! For anyone looking for legal advice in property matters in the UK, look no further than Smith Benedict & Co, a highly professional and experienced firm. Our entire experience, from start to end was excellent. Smith Benedict & Co guided us through each step of the Transfer of Deed process. Smith Benedict & Co was very responsive and always available to us if we had any questions or concerns. They are very familiar with all the UK property law matters and have deep knowledge of the process for residents as well as non-residents. Thanks to Smith Benedict & Co, we were able to complete all our matters in a timely manner.

13 July 2024
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Reply from Smith Benedict & Co

Thank you for your fantastic review! We are so pleased you had a great experience with our firm, and it was a pleasure to work with you!

Rated 5 out of 5 stars

Efficient and very helpfull

I bought an apartment in Liverpool and I especially wanted to thank Holly Thomson who helped me a lot throughout the entire process. She was very efficient, professional and quickly responded to all my questions.

1 June 2024
Unprompted review
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Reply from Smith Benedict & Co

Thank you for your lovely review and feedback. We are so pleased you had a great experience and it was a pleasure to work with you!

Rated 1 out of 5 stars

Disappointing Experience with Smith Benedict & Co - Unprofessional Service

I recently engaged Smith Benedict & Co for the second time for the legal aspects of purchasing investment properties, and unfortunately, my experience both times has been profoundly disappointing.

The most recent interaction with their team left much to be desired. There were significant delays in responding to my queries and in the verification of essential documents. These delays were so severe that I had to personally request the developers to extend the timeline for exchanging contracts, causing unnecessary stress and uncertainty in an already complex process.

Despite being referred to them twice, I regret to say that the level of professionalism demonstrated falls far short of expectations. Communication was inadequate, with emails often going unanswered for days, if not weeks. Furthermore, the lack of attention to detail in verifying crucial documents reflects poorly on their competence and commitment to client satisfaction.

As someone who values efficiency and reliability in professional services, I cannot in good conscience recommend Smith Benedict & Co to others. My experiences with them have been marred by frustration and unnecessary complications, casting doubt on their ability to deliver satisfactory results.

In conclusion, I urge prospective clients to exercise caution when considering Smith Benedict & Co for their legal needs. It is essential to entrust such critical matters to a firm that values professionalism, responsiveness, and client satisfaction - qualities that, unfortunately, seem to be lacking in my interactions with them.

2 May 2024
Unprompted review
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Reply from Smith Benedict & Co

We thank you for providing your feedback and we are sorry to learn you were unsatisfied with our services.

Upon reviewing both your cases, we acknowledge for your first transaction there was an occasion where our response time of 4 working days was longer than the timescale of 2 working days we endeavor to work toward, and for your second transaction there was an occasion where our turnaround time to review the evidence of funds was 7 working days. The remainder of our responses appear to be within 2 working days but mainly the same or next working day for the correspondence received out of hours and on weekends.
We apologise for any inconvenience this caused.

Due to the complexities of your transactions and the several amendments required to the contracts, involving back and forth with the vendor’s solicitor, we are disappointed you are not satisfied we achieved exchange of contracts for you in 23 and 25 working days.

We will contact you direct to discuss your comments further and what action we believe is most suitable for all parties involved regarding your ongoing transactions.

Rated 5 out of 5 stars

Smith Benedict were fantastic to work…

Smith Benedict were fantastic to work with. Everything was dealt with in a swift and timely manner. Absolutely no negatives to report. Highly recommend.

23 April 2024
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Reply from Smith Benedict & Co

Thank you for your fantastic review. We are so pleased you had a great experience with our firm. It was a pleasure working with you.

Rated 5 out of 5 stars

My experience with getting my projects…

My experience with getting my projects over the line was hard and slow, but Samantha was amazing. Quick responses and relentless in casing the opposing solicitors. Wouldn’t use anybody else next time.

17 April 2024
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Reply from Smith Benedict & Co

Thank you for your great review! We look forwarding to working with you again!

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