Always easy (too easy!!) online shopping and very fast international shipping. I find the website responsive and easy to navigate, with plenty of images of items. Shipping is expensive, but Australia... See more
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See what reviewers are saying
Ordered new Barbour Steve McQeen 9665 jacket for my son's belated Christmas present on a Sunday evening, chose standard delivery & jacket with us a couple of days later. Received confirmation order e-... See more
I spent a long time on the web trying to find a company that shipped the particular watch I wanted to Ireland. Finally found yours & it was very easy to purchase & complete the transaction I mu... See more
I ordered a Barbour jacket Friday afternoon, and the jacket arrived in Denmark Monday at noon. I could se that the jacket was dispatched just about one hour after I ordered! That is just quality s... See more
Company details
Information provided by various external sources
Smith and Morris Retail Ltd is a leading, award winning and independently owned Barbour supplier. We are proud to offer Barbour products online to our customers in the UK and Ireland.
Contact info
The Old School, Stone Road, ST5 5EG, Newcastle, United Kingdom
- 0844 844 8998
- customer.services@smithandmorris.co.uk
- smithandmorris.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Delivery request
I am away right now and ask you to deliver after April 15th please.
Barbour coat, returned
I had a faulty coat and contacted Louise who asked me to return it, free. I then chose another as it was discontinued, sent within 3 days without quibble.
beyond my expectations
user-friendly interface, simple steps, mine was a international purchase, it arrived safely and quickly, excellent in all aspects.
GREAT PRODUCT, CUSTOMER SERVICE & SHIPPING TIME
Great place to buy original Barbour jackets. Incredibly fast shipping (four days from The UK to Spain) and very good customer service. Will certainly be back.
Fabulous jacket and brilliant service, will shop here again
My first time shopping with Smith & Morris and I was very impressed. Fast delivery, good price. Fab parka.
Purchase of Barbour parka
The website was easily navigated, purchae transaction was easy, and tracking my order was spot on, delivery occurred on day itvsaid. All in all an excellent service.
Quick delivery. Great prices.
Great prices and quick delivery. Would definitely order from here again.
Service & Efficency
A brands advert was so good that the product was sold out on their website but as always Smith & Morris fulfilled my needs. Thank you.
Ladies Barbour jacket
Absolutely over the moon with my jacket perfect fit,was a bit put off by previews reviews regarding the fit of the jacket but luckily it was a perfect fit and style! Prompt delivery from Smith and Morris would recommend and will certainly use them again.
ABSOLUTELY PERFECT
This is not the first time I order to Smith & Morris and this is for good reasons : genuine products, great prices, fast sending and neat.
I can only recommend it.
Quality Service - Fastest delivery ever!
I ordered a Barbour jacket Friday afternoon, and the jacket arrived in Denmark Monday at noon. I could se that the jacket was dispatched just about one hour after I ordered! That is just quality service and superb handling.
It is important to say, that i did not pay extra for any kind of fast delivery. It was just normal delivery!
All the best recommendations from here!
Quality service
Fast, efficient and great quality products mean I will definitely be returning.
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