Smith & Kennedy Scents Reviews 

986
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, affordability, and the wide variety of strong, long-lasting scents that effectively fill their homes. Many people highlight the excellent customer service, noting the friendly approach, helpfulness, and quick resolution of any queries. Reviewers also frequently commend the speedy delivery and the beautiful, secure packaging of their orders. However, some customers mentioned that while most scents are strong and lasting, a few specific fragrances did not last as long or were not as potent as expected. A small portion of people also felt that some scents were too strong or had a perfume-like aroma that was not calming.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the divine and unique fragrances,... See more

Quality

Users describe positive interactions with quality, consistently praising the divine and amazing fragrances of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of ordering and the quick,... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more

Rated 5 out of 5 stars

This is by far the best Wax Melt Company I have came accross I have ordered from Smith & Kennedy for a few years now they have a vast collection of amazing scents which last for days..some old favou... See more


Company details

  1. Candle Store

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

986 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(986)

145 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Once again delivery was really quick

Once again delivery was really quick. The presentation was beautiful for testers and the smells are amazing. Not having a go at new bestie as yet, but of course had a try with Mr Millions (my favourite at present).
Thank you

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Love these scents

I love receiving my smith and Kennedy orders! I went outside of my norm this time of just ordering wax melts (which I love) and got the creed aftershave room spray….oh my it’s amazing and lasts so long. Thank you as always

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered again

Ordered again, never disappointed with these. Hands down the best wax melts I’ve ever tried. And delivery was super fast. Thankyou

24 April 2026
Rated 5 out of 5 stars

Brilliant

From ease of ordering to beautiful fragrances and consistent rapid delivery, makes Smith & Kennedy the best there is. Brilliant service and wonderful products.

21 April 2026
Unprompted review
Rated 2 out of 5 stars

Strong perfume order …

I am really sorry to have to leave a negative review. I have ordered many melts in the past, so have pleasure in using them to make my home tranquil. This is my first order with you and I am not enjoying the smell. All of them leave a perfume order that is too strong and not calming. My husband also commented!! Not sure what to do with them?

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wax melts.

I am very pleased with my purchase of wax melts. I chose three different box types with four wax melts in each and all three were lovely. They are long lasting and good value. Gifts for my daughters who were delighted with them. I highly recommend this company.

27 February 2026
Rated 5 out of 5 stars

Excellent wax melts

Excellent wax melts, I don't order from anywhere else now. And I order regularly too
Prompt delivery, strong scent and come out of the burner easily
These are my go to for wax melts
I love them and soo many fragrances to choose from

8 February 2026
Unprompted review

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