Smith.ai Reviews 341

We've been working with Smith for a while and they are just amazing! Great experience with the team and the product itself works pretty good, efficient and accurate. Would recommend anyone who needs receptionists service!

My only regret is that I didn't discover Smith.ai sooner. In the last week, I've received more leads that in the previous 2 months. What I appreciate most about Smith.ai is the exceptional customer service and the meticulous attention to detail, specially when scheduling new leads. The onboarding support was perfect, they ensured that all my instructions were followed to the letter.

I want to give a shoutout to Daniel Hernandez, Diego Valadez, and the entire Smith.ai team for their exceptional role in increasing my leads and enhancing my business operations. Their dedication and expertise have been instrumental in our success. I highly recommend Smith.ai for anyone in need of top-notch receptionist services.

Smith AI was not our first answering service that we employed. In fact, we were afraid to take on another answering service due to our previous experiences, but Smith AI came so highly recommended. We could not be happier! They are prompt, courteous and professional, even in the face of our stressed-out and often frustrated clients who are dealing with life-changing events!

We have used them for 1-2 years and it is has been a lifesaver for our office. Personally, I think our clients feel valued when they can speak with a live person versus having to leave a message.

They have taken such a load off of me. They handle all of the calls they email and text me details for each call. And they go ahead and schedule them for what they need right through our calendly. Its such a great investment.

Our experience with Smith.ai was extremely disappointing and frustrating. The first thing we encountered was issues with billing. During the sale, we were told we wouldn’t be charged for our second month until one month after going live. They did not communicate that to billing and we were charged again.

The dashboard setup was a letdown. Despite repeated requests to remove my personal cell phone number from the dashboard and assurances that it would be removed, it remained, with the excuse that it didn't matter since only we could see it. This negligence in addressing our concerns added to our growing dissatisfaction.

The HubSpot integration that was promised during sales calls turned out to be incompatible with our needs (which we had discussed during the sale). This lack of transparency about the limitations of their service was concerning.

The RingCentral setup instructions provided were inadequate (just a link to a generic RingCentral page that did not address what we were looking for), and when seeking support, we were met with unanswered emails as well as conflicting information. The support staff seemed uncoordinated, and it was incredibly frustrating to be told that Smith.ai didn't actually integrate with RingCentral, despite crystal clear marketing claims to the contrary.

Ultimately, our experience with Smith.ai fell far short of their promises and our expectations and was not at all worth $2800/month. We encountered multiple issues, including billing errors, unaddressed concerns, and misleading information about their integrations. We would have had to make too many concessions to continue with their service, and their lack of reimbursement for our poor experience only further exacerbated our disappointment.

It is shocking when their Head of Client Operations says “the service you have received is far below what we strive to provide, and that is unacceptable” and “never should a client experience what you have” yet they still felt they had delivered what was paid for and did not refund a dime beyond the mistaken second charge. They only offered a credit for the future, which after this experience, we obviously would not use since I cannot recommend them at all.

I was listening to the calls that Smith.ai handle and the way that they handle every single call is amazing. They are not only professional, but it really feels lie they are part of our office. Smith.ai was the right move, and I encourage everyone to hop on board.

HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!

Smith.ai reception provides well-trained virtual receptionists. We've been very happy with the experience, and our clients have complimented the receptionists for their warmth and kindness. Reception answers calls how you want -- tailored to your business. Smith.ai has helped us schedule more appointments with leads and convert more leads to clients. Very happy we chose this service!

(SEE EDIT BELOW) Generally an okay company, but one star for questionable billing practices. Company continues to bill us even though our service was canceled. We were promised refunds, but this never happened. We had to dispute the charges with our credit card company and Smith.ai asked us to withdraw our dispute or they wouldn't refund us. We have called but can never reach anybody. Only generic email responses that offer no insight or solutions. Very disappointed. (EDIT 10/05/23: After leaving this review, the VP of Operations, called me to discuss. He apologized for the error, but couldn't offer a logical reason as to what happened other than it was his fault and it was missed. He admitted that refunding is an easy process and couldn't explain what happened other than it did. He stated that he couldn't refund now that the payment was in a dispute status with our bank, but did offer free months of service with his company for the inconvenience. We declined. I asked why nobody would take my calls before or respond to my messages before when I was asking about my refund and there was no reason offered. There was no action taken until after I submitted a chargeback and posted this negative review. If I had not done either of these things, nothing would have happened. He apologized, which is appreciated. But offered no explanation or assurance about what happened. ***** He asked us to remove our Trustpilot review as it was hurting the business. I advised him that I WOULD *update* the review to show that he responded, but that I would tell the truth. He offered to compensate us for the removal with free services, but we declined as we don't need them. We're glad he responded to the review, but we wish he would have responded to our request for a refund after we were incorrectly billed after cancellation instead of doing nothing.

As a business we have used several call centers. After being referred to smith ai, we don’t ever have to worry about call centers failing us. We are beyond happy and have seen an increase in our show rate and appointment setting. They are quick, thorough, and responsive.

Our account manager Tony Calvario is always on top of our needs! Smith is always willing to work with us on whatever we need. If something isn't going right, they fix it. We love that they have bilingual reception and can take payments and make appointments. It's a huge help for our busy office.

I would highly recommend SMITH AI. We have received so many compliments on their service. They spell their names correctly, collect the correct phone numbers and give us detailed messages from our clients or vendors.

Smith AI stands out as a remarkable addition to the software landscape, sparing me from the arduous hours typically needed to learn new tools. With a minimal investment, I achieved remarkable results. Setting up the system was a breeze, and their staff was exceptionally well-trained. I was thoroughly impressed by their top-notch customer service. Offering various plans and the option to charge per call, Smith AI caters to diverse needs. Whether you're establishing your intake team or require additional coverage, rest assured that no calls will be missed, as they ensure seamless and accurate call routing. As an enthusiastic user, I am truly a fan!

There are several things that make Smith.ai a 5-star company. One - they do not charge for sales, robo, etc. calls, and they automatically block the caller, unless I instruct otherwise. Two - their customer service is top notch. Anytime I have had a question or concern, they get back to me immediately. Three - they let me know immediately about appointments they have scheduled. Four - My phone is always answered, so no calls are ever missed. Five - I have received compliments from clients regarding their professionalism.

Very diligent, professional and courteous service

The receptionists are pleasant, follow a script but don't make it sound scripted. They make good intake decisions about whether a prospect is a good fit for our practice area. They can send scheduling links which reduces calls and work in the office while getting clients scheduled for appointments.
I have been using them for 6 months and it has really helped reduce interruptions in the office and increased client acquisition.

I really didn't have high expectations when we were looking for a new call center. I just wanted someone better than what we had… I have been blown away with the level of professionalism from Smith.AI.
My support tickets are responded to very quickly and they always try to help me problem solve my issues.

Kind of rude chat agent. She refuses to answer a simple question and end up the chat without asking if I have any further questions.

I have been with Smith.ai for a few years now. They have been invaluable to my law firm, especially as a solo practitioner. No matter how large my firm grows, it will always be part of my BLF family. They provide detailed call notes, include a transcription of the call, and collect all of the information we need to nurture our leads and handle client calls. Their customer service is super fast and always on hand to help with any issues and to help you make any changes to your firm's call policies. What I love most about them is the integration with my Microsoft Teams to accept calls and with MyCase Call Logs. As a firm that prides itself on systemized processes with the help of SaaS, Smith.ai fit perfectly right into our systemized process.