My experience is very fast withdraws unless it’s over $200 and then it takes 3-4 days. Makes no sense to me. I get $100 and $200 payouts in 10 minutes. I feel like they purposely make you wait so that... See more
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Review summary
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Redemption process was quick and easy. Although I don’t win on smiles much but when I do I usually have my funds the same day.
UPDATE: They quickly unbanned after posting this, they just wanted me to verify my ID. I got banned from Smiles.com out of nowhere with absolutely no explanation. No warning, no email, nothing. I t... See more
Company replied
Overall an awesome platform to play on. I’ve had some pretty good fortune come my way by way of winnings with smiles casino and the customer service is nice and very helpful. They also follow up with... See more
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Company details
Written by the company
Welcome to Smiles Casino – your top choice for an exciting and innovative social gaming experience. At Smiles Casino, you’ll find a wide range of thrilling games, ensuring there’s always something new to enjoy. Playing is always free, and we offer generous rewards and exclusive promotions to keep things engaging. We prioritize your convenience with secure payment options, fast redemption, and customer support available 24/7. Discover the fun of our Entertainment Wonderland and enjoy free games anytime, anywhere with Smiles Casino!
Contact info
1013 Centre Road, Suite 403-B, 19805, Wilmington, United States
- support@smilescasino.com
- smilescasino.com
3.6
Average
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 24 hours
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A well management facility who help in time o
What my experience was they were fast at connect with them was easy as pie
5 June 2025
Unprompted review
Reply from Smiles Casino
Hi Gilbert,
Thanks so much for your review! We’re glad to hear you found it easy to get in touch with our team and that your experience went smoothly. It’s great to know we could make things simple and timely for you!
Love them!
Love them!! They are the nicest and one of the fastest to redeem your winnings,you couldn't ask for a better place to place,you won't regret playing here!
4 June 2025
Unprompted review
Reply from Smiles Casino
Hi Christie,
Thank you for the amazing review! We're so happy to hear that you've had such a great experience with both our team and the redemption process. It's wonderful to have you with us at Smiles, we truly appreciate your kind words and your trust!
It should be called Frowns instead
It should be called Frowns instead. I thought I would give it a shot and spent $500 and played $1 bets and got maybe 2-3 bonuses and it was gone in like 30 minutes. This may be the worse site I've ever played on. I'm telling you, I play them all and this one is by far the worst payouts I've had. Spend your money elsewhere. It's awful.
4 June 2025
Unprompted review
Reply from Smiles Casino
Hi James,
Thank you for sharing your thoughts. We're sorry to hear that your recent experience didn’t meet your expectations. While wins can vary due to the nature of gameplay, we understand how important it is to feel rewarded while playing. If you'd like us to take a closer look at anything or share more details, our support team is always here to help at support@smilescasino.com.
$30 to $500 first day signed up
I turned 30 bucks into 500 on my first day signed up… just redeemed and waiting for it to hit my bank. The verification was super simple and from what I’ve read it’s a few days for the redemption to finalize into my account. So far the best start I’ve had at any online casino and I am signed up with ALOT of them lol. I will be continuing to play on Smiles :)
26 May 2025
Unprompted review
Reply from Smiles Casino
Hi Tanya,
Thanks so much for sharing your experience. That’s an incredible start, congratulations! We’re glad to hear the verification process went smoothly. We hope your first redemption goes just as well and that you continue enjoying your time on Smiles.
Good platform
Good platform, customer service responds. Been five days still first and second redemption “on the way” use othe social casinos and let’s say I’ll stick with those for a majority of time. Got verified on another site same day and have cashed out 4 times… that’s not even the regular play. Anyway try it out and see what happens for you
22 May 2025
Unprompted review
Reply from Smiles Casino
Hi Chad,
Thanks for giving Smiles a try and for sharing your experience. We’re glad to hear our support team has been responsive, and we appreciate your patience as your redemptions are being processed. While timelines can sometimes vary, we’re always working to keep things moving as smoothly and quickly as possible. We hope to have the chance to improve your impression over time.
Smiles Casino is legit
I had an amazing experience with Smiles Casino. I signed up on a whim and ended up winning over $11,000 in one day—something I never expected! The process to verify and redeem my winnings was smooth and only took 5 days, and the support team stayed in constant communication with me the entire time.I appreciate how transparent and responsive they were. If you’re skeptical like I was at first, I get it—but my experience was 100% real and positive. Highly recommend giving it a shot!
30 April 2025
Unprompted review
Reply from Smiles Casino
Hi Joshua,
Wow, congratulations on your incredible win! We are thrilled to hear that your entire experience, from gameplay to redemption, was smooth and positive. It means a lot to us that you took the time to share such detailed feedback. We appreciate your kind words about our support team and we are excited to have you as part of the Smiles Casino community. We look forward to seeing you back and wish you the best of luck in your next sessions!
Horrible site freezes up phone and…
Horrible site freezes up phone and stopped daily coin giving
26 April 2025
Unprompted review
Reply from Smiles Casino
Hi Tammy,
Thank you for your feedback. We want to make sure you have the best experience, so if you are having issues with freezing, we encourage you to reach out to our support team. They can help look into it and assist you further.
Deceptive daily bonus
I had fun coming on this website and collecting the daily bonus and play for fun on this website. Well, first off, it’s nothing amazing compared to other websites that offer a dollar each day, but I was OK with what I was given until recently.
One day, their website malfunctioned, and I was unable to collect the daily bonus. This reset my streak, and i will admit it’s on me that I didn’t contact them that same day, so there was nothing they could do about it. What’s worse though is my daily bonus went from .10 to .05 “smile coins” the next day. When I asked about the daily bonus, they first thought this was about my streak and me and gave me a chart of the daily bonus, which didn’t even offer a .05 bonus as seen below:
“ Please see below the list of daily bonus you will be receiving per day.
Day Gold Coins Smile Coins
1 200,000 0.1
2 200,000 0.2
3 200,000 0.25
4 200,000 0.35
5 200,000 0.5
6 200,000 0.6
7 200,000 1
”
When I asked about it and noted that I should get the .20 bonus, since it was the second day they responded with the following:
“I do apologize for the confusion. Bonuses are system-generated and can vary from time to time.
Any changes made in the casino are part of ongoing updates designed to keep the experience fresh and engaging for all our players.”
I can safely say that this experience was not fresh or engaging and frankly it’s disrespectful. The daily bonus is what allows these businesses to operate as a sweepstakes, and reducing the amount received to five cents makes no sense and feels extremely deceptive.
13 April 2025
Unprompted review
Reply from Smiles Casino
Hi John,
We appreciate your detailed feedback. It sounds like the experience with your daily bonus didn’t meet expectations, and we’re sorry to hear that. While the bonus system may adjust occasionally as part of broader updates, we understand how this felt disappointing. We’ll make sure to share this with our team. It’s feedback like yours that helps us improve how we communicate changes and ensure they feel fair to players.
Hands down the best sweepstakes casino…
Hands down the best sweepstakes casino out there! It took no time at all to get verified and the payout was in my account less than 24 hours. I'm waiting for my second payout now!
10 April 2025
Unprompted review
Reply from Smiles Casino
Hi Dawn,
That’s amazing to hear. Thank you! We’re so glad the process was quick and smooth for you, and we love that you're already onto your second payout. Wishing you lots of luck and big wins ahead!
fastest redemptions out of any site
fastest redemptions out of any site. No complaints!
2 April 2025
Unprompted review
Reply from Smiles Casino
Hi Brandon,
That’s awesome to hear! We’re proud to offer fast redemptions and really glad it’s made a great impression. Thanks for being part of Smiles!
Site Barely Works
One of the worst if not the worst online casino I’ve played on. The site barely works and takes forever to load. The slots odds are terrible and it’s all around a bad experience. There is also no daily bonus like most online casinos. There are many other online casinos similar to this that are much better.
3 April 2025
Unprompted review
Reply from Smiles Casino
Hi Simon,
We're sorry to hear about your experience. Our site is designed for smooth gameplay, so if you're experiencing loading issues, we’d love to look into it. We also offer a daily bonus for all eligible users. We’ve reached out to get more details so we can assist you, and you can always contact our support team for further help.
Aeropay is awful any casino using it…
Aeropay is awful any casino using it doesn't wanna pay you. Can never connect a bank even though they are in their system. Told the casino, no help at all. All my banks have ACH. Just excuses not to have to pay you.
29 March 2025
Unprompted review
Reply from Smiles Casino
Dear Mike,
We're sorry to hear about your experience with Aeropay. We reached out to get more details so we can look into this further. Please also feel free to contact our support team directly.
Verification took about a week
Verification took about a week, but I think they may have been having technical issues. Once I redeemed it was less than 2 hours for approval and less than 24 hours to get my money. Good games. Fast Customer service response.
11 October 2024
Unprompted review
Reply from Smiles Casino
Hi Ernest,
We appreciate your patience with the verification process and are glad to hear your redemption went through smoothly! Thanks for the great feedback, we’re always working to make things even better. Hope you keep enjoying the games!
Great casino!
26 March 2025
Unprompted review
Reply from Smiles Casino
Hi Arash,
Thanks for the great review! We’re so glad you’re enjoying Smiles Casino. If there’s anything we can do to make your experience even better, let us know.
Reply from Smiles Casino
Hi Heather,
Thanks so much for the kind words! We’re thrilled to hear you’re enjoying Smiles Casino. Wishing you lots of fun and big wins!
When first joined it was okay
When first joined it was okay. They credited me within 3 days of sending my postal requests for free sweepscoins. But that changed, im at over a month now haven't received any of the postal requests I've sent to them.
15 March 2025
Unprompted review
This is now my go to site
This is now my go to site. Fun games and available I'm my state lol
14 March 2025
Unprompted review
Reply from Smiles Casino
Hi Sara,
We're so happy to be your go-to site! It’s great to hear you’re enjoying the games and that we’re available in your state. Thanks for being part of the Smiles Casino family, good luck and have fun!
Reply from Smiles Casino
Hi Veronica,
Happy to hear you’re having fun! Thanks for playing with us, hope the entertainment (and wins) keep coming your way!
Reply from Smiles Casino
Hi Karrissa,
We’re so glad you’re loving the games and enjoying the daily login bonus! Thanks for sharing your experience, and good luck on your next spin!
I've never had a bad experience with…
I've never had a bad experience with them. Spent some money. Lost some money. That's how it goes
9 March 2025
Unprompted review
Reply from Smiles Casino
Hi Infinity,
Thanks for sharing your experience! That’s the thrill of the game, sometimes you win, sometimes you lose, but we’re happy to know you’ve been enjoying your time here. Hope to see you around for more fun!
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