The representative was very helpful and catered to my needs and queries. The response time was very quick and helpful.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Firstly this issue was addressed very promptly by Ahlby who kept my informed every step of the way, excellent communication by the way. Thank you for the brilliant service received in this regard.
The costumer service is great. Highly recommend it. Also, they have a 24/7 chat support. So if you have concern with your account they are prompted to give you the service that is suited for you.
I am very happy seen this message but i want to my money back and unsubcribe this programme.I hope you are doing this well.I am so thankfully you and trust you
4.4
Excellent
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The representative was very helpful
The representative was very helpful and catered to my needs and queries. The response time was very quick and helpful.
29 September 2025
Unprompted review
The assistance was helpful by Claire.
7 August 2025
Unprompted review
Waiting on my money back as promised by…
Waiting on my money back as promised by them. Kenny is assisting in resolving the issue
18 July 2025
Unprompted review
I am very happy seen this message but i…
I am very happy seen this message but i want to my money back and unsubcribe this programme.I hope you are doing this well.I am so thankfully you and trust you
13 July 2025
Unprompted review
Had a complaint on fraudulent…
Had a complaint on fraudulent transactions & was promised a refund. I hope i get it back. Otherwise great communication from the team.thumbs up on that regard
26 June 2025
Unprompted review
I appreciate KAI for reaching out to me…
I appreciate KAI for reaching out to me and i hope that my refund gets successfully processed as promised.
13 June 2025
Unprompted review
The response was prompt
13 March 2025
Unprompted review
Hello my name is inayat ullah please…
Hello my name is inayat ullah please Refund me my money and your service good
25 March 2025
Unprompted review
Good opportunity
Normally J dont'use to buy in this way but in this experience Is a good opportunity
1 March 2025
Unprompted review
Scamm, they steak your money
As they mention in other reviews it is a scamm. They offer you something for free like a gift and then they subscribe you to a monthly subscription, they will charge you over 44 eur every month until you realize this. Then they may offer you a refund or not if you in insist. But not for the complete amount so when I realized they already took more than 90 euros from me.
20 January 2025
Unprompted review
Reply from Smell2love
Hello,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@smell2love.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Jay
Thank you for your assistance Emerald
Thank you for your assistance Emerald
4 February 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.