Smashinn Reviews 4,731

Once the delivery date had passed, I was informed that my order had been recalled, with four possible reasons given — all blaming Royal Mail. However, when I contacted SmashInn, they assured me it hadn’t been recalled and that it would arrive soon.
A few days later, I received an email saying I’d been refunded and would receive the money within 3–5 working days. That date came and went, but no refund ever arrived.
I paid through PayPal, and after SmashInn stopped responding, I opened a case with PayPal. It’s now been 2 months, and I still haven’t received a refund. PayPal have said they’ll give SmashInn five more days to respond — after that, PayPal will refund me directly.

Another satisfied order and delivery from smasinn/tradeinn.
Good price, quick delivery and product as expected.

Delivery a bit longer than expected but overall very happy with my new tennis bag. I would recommend

I received my order, but after it was shipped. I was notified that it was on its way back to the store. And the next day I could see that it was on its way to me anyway.

Great products and very quick delivery process.

Delivery time was more than double the time stated

Good quality tracksuit.Fast delivery.

Placed an order on September 18 for estimated delivery September 25 through September 29. Today is September 30 and it still has not even been dispatched. I received no updates nor information there was a delay. I had to login to my account to find out. I wouldn’t have even bothered to order if it was going to take this long.

Everything was ok. No problems.

Great service.

Communication from the seller was first class. They updated me with every detail of my delivery and order.

The product is fantastic quality and a great price for the whole bundle.

I’ll definitely be visiting their website again.

Happy overall. The product was the cheapest I could find online. The delivery is misleading though, it was late arriving but quite a bit. It was needed before it arrived but it wasn’t the end of the world.

Ordered padel shoes and received them fast and everything was as it should be. Happy customer.

Really disappointed with the delivery. Arrived many days late, and I needed it before I go on holiday. Now I’m stuck with it and I’m sure they will charge me to return it.

Great assortment of padel clothing in stock. Found sizes left that nowhere else have. Good prices also.

Fast delivery and good product. To a good price!

They delivered to the wrong address, the wrong town in Ireland. I chased the courier who told me to follow up with smashinn.com. I followed up with smashinn.com who conveniently say that the investigation period is over to make a claim ..... NO Customer appreciation and they have kept my Money. Timeline...
Ordered on 29 July.
Delivered confirmed 7 August - I had to check my neighbourhood for delivery as it did not arrive to me. I contacted the courier on the 7th August.
I recontacted the courier on 11th August as I had no response. We had a number of interactions that day they said they were trying to retrieve the package.
13th August Courier states they could not retrieve the package and to follow up with a claim to smashinn.com .
On 28th Aug I contacted Smashinn.com in-app to get the ball rolling - the response was just that the package was delivered - ie they mentioned and acknowledged nothing about the wrong address. Later same day I sent another in-app message to their customer service and received the same lame inconsiderate response.
On 29th I started an online chat and provided emails from DPD the courier and the photo from DPD showing a wrong delivery location. Smashinn.com respondsed that they would investigate and revert. I was happy with that - as I expected to be reimbursed or have a new delivery made the the new address. On the same day a response was received from Smashinn.com that the order exceeded the number of days to make a claim for non receipt of a package!!!
On 31 August I responded requesting escalation and stating how their response was unacceptable.
On 2 September I received similar response from Smashinn.com basically saying claim period ended and can't conduct an investigation... This is disgraceful customer treatment from a customer who has done everything they thought was correct............. They have stolen my money.

Also no time limit mentioned in their FAQ : What can I do if the tracking says that my package is delivered, but I don´t have my package?
If the driver completed the delivery, then the package´s tracking status or a delivery notice should indicate where your driver left the package. Shipments that don´t require a signature can be left in a safe place at the driver´s discretion. This could include the front porch, side door, back porch, or garage area.

If the tracking status indicates that the driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a delivery notice that indicates where the shipment was left (for example, a neighbor´s house or leasing office).

Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

If you still cannot locate the package, contact the shipping company directly. Shipping companies have their internal systems that can check the delivery status.

Finally if the shipping company confirms that the parcel was delivered and you suspect that the package may have been stolen from an apartment building, the mailbox or the doorstep of your house, you have to report the theft to the police. Please send us a copy of the police report so we can start the claim process with the shipping company.

In order to submit the claim, please log into MY ACCOUNT, select the order, click on Contact and finally choose the option: I have revised the tracking and I have a problem with the shipment of my order.