Smart Retract Reviews 561

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We absolutely love our Retract-A-Gate gates from Smart Retract. We have been using our gates in the foyer of our home at the bottom and top of stairs. We have an energetic toddler at home and these ga... See more

Rated 5 out of 5 stars

Absolutely delighted with Retract-a-Gate at Flowery Dell Lodges! It's incredibly easy to use for our guests, providing both convenience and safety. Installation was a breeze and so easy, and the sleek... See more

Rated 5 out of 5 stars

The retractable gate is WONDERFUL! It looks good and keeps pets from going where not allowed. We highly recommend. And having just moved that day we were having difficulty with our credit card accep... See more

Company replied

Rated 5 out of 5 stars

Our Smart Retract cat gate arrived within a normal time and it is the best option for training our cats to not go upstairs during the night. We really like the design and retractable feature! For a... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

561 reviews

5-star
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Rated 5 out of 5 stars

Love this gate

Love this gate. Works just as I hoped it would. Its not flimsy and is built to last.

16 October 2020
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Reply from Smart Retract

Hi Tina--thank you for your wonderful 5-star review. We take pride in our customer service, so if you ever have any questions please let us know . Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

Love this easy to use gate that’s…

Love this easy to use gate that’s efficient and safe!

16 October 2020
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Reply from Smart Retract

Hi and thank you for the wonderful 5-star review! Thanks for loving Retract-A-Gate and let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

We love our retract a gate

We love our retract a gate! We had a retractable gate from another company and it was hard to use and my son actually fell through it. This gate is super easy to use and I can close it with one hand. It rolls out very smoothly and locking is simple. We also got the extra piece that you can use around a bannister so you do not have to use a screw directly. Highly recommend this gate!

16 October 2020
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Reply from Smart Retract

Hi Marcy--thanks for loving Retract-A-Gate and your excellent review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. It also offers the best balance of features and security of any gate in its class. The other gates have complicated parts, which don’t stay together well, and don’t hold up well to extended use. It is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thanks for being a great customer and let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

5 stars is not enough!

I'm very happy to give this company 5 stars. I would give them 10 stars if I could. The product is amazing!! The customer service is amazing!! I ordered the wrong product "my fault for not paying attention" but they where ok with that and allowed me to return it for a prompt refund while sending out a new one. I can't tell you how impressed I was with this company. You can not go wrong!

16 October 2020
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Reply from Smart Retract

Hi Eric--thanks for the awesome review! Customer feedback is very important to us and we take pride in our customer service. So if you ever have any questions please contact us at info@SmartRetract.com. Thanks again, Deanna at Smart Retract.

Rated 5 out of 5 stars

Quickest/Easiest Gate Ever!

We absolutely love our Retract-A-Gate! It is extremely quick & easy to use and effective in keeping my son from getting to the stairs. We also really liked having the option to purchase the Stair Banister Adapter Kit. It really helped us protect our banisters. After having this gate for several months, it is still in wonderful shape & working perfectly! I highly recommend this product & company. I am constantly referring my friends to this gate because I love it so much!

16 October 2020
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Reply from Smart Retract

Hi Jenna--thanks for the quickest/easiest gate ever review! Using the Stair Banister Adapter Kits are great, especially when you don't want to drill into your banister or have wrought iron banister. Thank you for recommending us to friends and let us know if you have questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Def worth the money!!

Def worth the money!!! So easy to use and the best part is when it's not in use. It is COMPLETELY out of the way when I'm running up and down the stairs. Love it and recommend it to everyone I know!.

16 October 2020
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Reply from Smart Retract

Hi Linda--thanks for the fabulous review! We agree, one of the great features is it being out of the way when not in use or even removed . Thanks for loving Retract-A-Gate and let us know if you ever have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Hesitant at first, but so glad I bought!

I was hesitant at first to get this baby gate b/c of the price point, but since it's front and center in our new home I decided to try it. I am SO glad I did. It truly is superior to all the other retractable gates. We got a cheaper version off amazon for our basement playroom and it is noticeably lower in quality. For main living spaces that are high traffic, I absolutely recommend this gate. It looks so nice.

16 October 2020
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Reply from Smart Retract

Hi Paige--thanks for your great review! It is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. It also offers the best balance of features and security of any gate in its class. Thanks again and please let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Wish these were available when my kids were young

I am reviewing Retract-A-Gate for a home with dogs. My 7 year old grandson lives with us right now as well and they have been helpful to him as well. We have 4 retract-a- gates. We have 2 of the largest and 2 of the smaller ones. I love this company and their product. We have 2 small dogs and 1 very large dog. They work great in keeping them all out of the areas that we put them up for. These gates work perfectly for our 4 legged babies. They are beautiful and we feel very well made. I never liked baby gates when my kids were little. I would have loved to have had these retract-a-gates then !

16 October 2020
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Reply from Smart Retract

Hi Patrice--thank you for letting us know how you are using them and how many Retract-A-Gates you are using! We offer the best balance of features and security of any gate in its class. We take pride in our customer service, so please let us know if you ever have any questions. Thanks for the great review, Deanna at Smart Retract.

Rated 5 out of 5 stars

The retracting gate is awesome

The retracting gate is awesome! Works easily - so much better than the rickety wooden gate we were using. Love how it retracts into itself and you barely notice it when not in use.

15 October 2020
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Reply from Smart Retract

Hi Carol--thanks for your awesome Retract-A-Gate review! Thanks for being an awesome customer and let us know if you ever have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

These are GREAT

These are GREAT! 10 stars!

We bought two of these gates about ten years ago to keep our two dogs (greyhounds) contained in the kitchen and family room during short periods when we didn't want them to have full run of the house... such as when a visitor was due to arrive. About three years later, we purchased another one to use across the upstairs master bedroom door to contain the dogs in our bedroom if, for example, we had a contractor showing up. Then, just three months ago, we ordered our FOURTH gate to use across the door from our garage... so we now have flow-through ventilation during the early mornings and late evenings to keep our house cool in the hot weather!

Obviously, can't say enough about how wonderful these gates have been for us!

15 October 2020
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Reply from Smart Retract

Hi! Thank you for your review and for being a great multi gate customer! If you ever have any questions, please contact our customer service. Thanks, Deanna at Smart Retract.

Rated 5 out of 5 stars

Kept our son’s cat away from our dog

We needed a way to keep our son’s cat secured from our dog when he and his cat visited and this gate was perfect. It was simple to install and works like a charm. Kind of wish it were a little bit taller but it is great! Thank you.

15 October 2020
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Reply from Smart Retract

Hi Nancy, thank you for your excellent 5-star review! Thanks for the suggestion. We are looking at evaluating new additions to our Retract-A-Gate product line, and a taller gate is one that we have future plans for. Thanks again, and let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Exactly what we needed

We bought two of these for our backyard and they’re holding up wonderfully. Excellent quality and we live that they disappear when we aren’t trying to keep the dog off the grass. Highly emrecommebd.

15 October 2020
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Reply from Smart Retract

Hi Laura--thank you for letting us know you really like your safety gates and that you are using them outside. we love to hear all the different ways our customers use them. Thanks for your excellent 5-star review and please let us know if you ever have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Easy to install and easy to use with…

Easy to install and easy to use with one hand (the most important feature while holding a newborn).

15 October 2020
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Reply from Smart Retract

Hi Cassandra--we agree! It is very important to be able to hold your little while opening and closing the gate. This is why Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. Thanks for your 5-star review and contact us with any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Great Solution to a Tricky Staircase to Protect Against

I am a huge fan of the Retract-a-Gate and I have bought a second one.

Both times I purchased the gate I sent in pictures of where I was going to install it and they wrote me back the same day with an installation plan and parts.

I love the gate itself. The retractable feature means that it isn't an eye sore and it tucks away neatly. The lock and unlock process is straightforward and after some practice I could do it with one hand while holding a baby.

I have recommended this gate to other parents. I just wish the shipping wasn't so expensive to Canada.

15 October 2020
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Reply from Smart Retract

Hi Sean--thank you for your great 5-star review! We certainly take pride in helping our customers and are always happy to help. Thank you for your recommendation to other parents and please let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Fantastic, innovative and robust

Love this product so much, we bought a second one! I was very hesitant to buy based on the price tag, but can say it is certainly worth it. It is so much better than putting up and taking down (or tripping over) a gate every time. Install is simple for the most part, I had to do some custom wood standoffs to get around baseboard constraints as a personally preferred that look over the optional solutions. Simple to use and extremely low profile. Definitely recommend!

15 October 2020
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Reply from Smart Retract

Hi Christopher--thank you for your fantastic recommendation! We loving having you as a customer and hearing how you are using and installed your safety gates. Please let us know if you ever have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Great product

Great product, works and looks great on my wide angled stairs.

15 October 2020
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Reply from Smart Retract

Hi Jacqueline! Thank you for your great 5-star Retract-A-Gate review and for letting us know how you are using your safety! We take pride in our customer service, so please let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Excellent product

Excellent product! I wish I had bought one sooner!

15 October 2020
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Reply from Smart Retract

Hi Peggy--thanks for your excellent review! We simply offer great features (ease of installation, ease of use, durability, and safety). Let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Amazing product

Amazing product! As a grandma with an open-floorplan house, I did not want the O.K. Corral decor that is needed when my grandson comes for a visits.

Easy to use and install. These secure to the wall and can stretch to restrict access and be retracted when he leaves. I bought the tan color that blends with my furnishings. I simply LOVE this gate.

15 October 2020
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Reply from Smart Retract

Hi Michelle--thank you for your "Amazing" review! We really enjoy hearing how our customers are using our award-winning Retract-A-Gate and that you simply love it! Please let us know if you ever have any questions. Thanks, Deanna at Smart Retract.

Rated 5 out of 5 stars

Works great

Works great.

15 October 2020
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Reply from Smart Retract

Hi Andrew--thank you for being a great customer and your 5-star review. We take pride in helping our customers, so let us know if you ever have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Perfect!

I got the retract gate to use when my new granddaughter comes to visit (which is often). Each time I use it, I rave about. It moves easily from upstairs to downstairs (we installed additional brackets so we could move it) and rolls up so compactly when not in use. The installation went smoothly and I feel at ease when it is in use. I am very pleased with this purchase.

15 October 2020
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Reply from Smart Retract

Hi Suzanne--thank you for your "Perfect" 5-star review! We love hear how our customers are using our safety gate. Plus, it is really easy to move from one location to another. Enjoy your new granddaughter and let us know if you have questions. Thanks again, Deanna at Smart Retract

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