Smartlending Reviews 31

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Brock was wonderful. She really took the time to understand my situation and gave me peace of mind throughout the entire loan process.

Company replied

Rated 5 out of 5 stars

I was hesitant to call for a loan because I do not have perfect credit and am on a fixed income but I contacted Smart Lending and was quickly connected with Zach who walked me through the whole proces... See more

Company replied

Rated 5 out of 5 stars

The Smart Lending approach made our decision easy. We had several loan options to choose from and their credit department walked us thru every step of the way. White glove treatment with a personal... See more

Company replied

Company details

  1. Non-Bank Financial Service

Written by the company

Smartlending is a trusted leader in financial services, dedicated to simplifying the complex world of personal loans. We understand that navigating today's loan marketplace can be overwhelming, and we're here to guide you every step of they way. With a passion for transforming lives, we empower Americans to overcome financial challenges and build a brighter future.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
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3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I don’t usually leave reviews

I don’t usually leave reviews, but this experience pushed me to speak up.

I have been dealing with a financial dispute with this company and it has been extremely frustrating. From the beginning, things did not feel right. The results they provided did not match my situation and raised serious concerns for me.

I reached out multiple times through email, clearly explaining my issue and asking for a proper resolution. I was not asking for anything unreasonable, just clarity and a fair solution. Unfortunately, I was met with silence. No response, no follow-up, nothing.

What makes this more concerning is that this is a financial service. When people trust a company with matters like this, they expect transparency, accuracy, and communication. In my case, none of these expectations were met.

This whole experience has caused unnecessary stress and left me feeling ignored as a customer. It feels like once they provide their result, they are no longer interested in helping you resolve any issues.

I sincerely hope they improve their customer support and start taking customer concerns seriously, because right now, I cannot recommend this service to anyone.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m grateful for their guidance and…

I’m grateful for their guidance and professionalism. They made the process simple.

28 September 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Hazel,
Thank you for your kind words! We're so glad that our team made the process simple for you and provided guidance.

Rated 5 out of 5 stars

Zach helped me navigate a loan…

Zach helped me navigate a loan application with ease. He was professional, clear, and very supportive. I would absolutely recommend him and SmartLending.

4 October 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Hunter,
Thank you for your recommendation! We're so happy that Zach was able to guide you through the process with professionalism, clarity, and a supportive nature. We'll be sure to pass your words along to him!

Rated 5 out of 5 stars

The service was reliable

The service was reliable, friendly, and fast.

7 June 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Clifton,
Thank you for your kind words! We're so happy that you found our team to be prompt, friendly, and reliable.

Rated 5 out of 5 stars

I appreciate their honesty and…

I appreciate their honesty and professionalism.

23 August 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Arnold,
We truly appreciate your kind words and are glad that our honesty and professionalism stood out to you!

Rated 4 out of 5 stars

The process was quick

The process was quick, efficient, and stress-free.

4 June 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Gordon,
Thank you for your review! We're happy that the process felt quick and stress-free for you.

Rated 5 out of 5 stars

SmartLending went above and beyond to…

SmartLending went above and beyond to help me.

5 May 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Harold,
Thank you for your feedback! We're so glad to hear that you felt that we went above and beyond to help. We truly appreciate your kind words!

Rated 5 out of 5 stars

No stress

No stress, no confusion, just straightforward lending.

12 May 2025
Unprompted review
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Reply from Smartlending

Hello Walter,
Thank you for your review! We're happy that the process was stress-free and straightforward.

Rated 5 out of 5 stars

The online application was…

The online application was user-friendly and fast.

12 July 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Terry,
Thank you for your feedback! We're glad that you found the online application fast and user friendly.

Rated 5 out of 5 stars

David was extremely thorough when…

David was extremely thorough when helping me refinance my loan. He explained every part of the process, from the rates to the repayment terms, in great detail. Thanks to him, I now have a much better financial arrangement.

18 March 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Jonathan,
Thank you for your thoughtful feedback! We're so glad that David could make the process clear and beneficial for you.

Rated 5 out of 5 stars

Easy application and excellent guidance…

Easy application and excellent guidance from start to finish.

9 July 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Albert,
Thank you for your kind words! We're so pleased to hear that the application process was easy and that our guidance supported you from start to finish. We're glad that we could make the experience smooth for you.

Rated 5 out of 5 stars

Their customer service really sets them…

Their customer service really sets them apart from other lenders.

5 June 2025
Unprompted review
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Reply from Smartlending

Hello Lawrence,
Thank you for your kind words! We're thrilled to hear that our customer service stood out and made a difference for you.

Rated 5 out of 5 stars

Highly recommend

Smart lending not only met my expectations but exceeded them. My consultation was quick and stress free.

29 August 2025
Smartlending logo

Reply from Smartlending

Hello,
Thank you so much for recommending us! We're thrilled to hear that your consultation was quick, stress-free, and even exceeded your expectations.

Rated 5 out of 5 stars

The application process was…

The application process was straightforward, and I felt supported the entire time.

1 September 2025
Unprompted review
Smartlending logo

Reply from Smartlending

Hello Charles,
Thank you for your feedback! We're so glad to hear that the application process felt straightforward and that you felt supported throughout the process.

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