Smartlease is not refunding the deposit 2000 AED for 2 months. Phone number is not answered. Whatsapp is also not entertained. Extremely poor response and while going in person, they are citing scrat... See more
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Review summary
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“DO NOT RENT from Smart Lease Car Rental – Dubai. After 17 days I was hit with surprise hidden costs, the tank wasn’t full on delivery, there was no formal inspection report, only vague subjective vid... See more
Beware – Poor Car Rental Service Experience • They promise deposit refund in 30 working days, blaming Salik and traffic fines • In the UAE, Salik and fines do NOT take a month to appear •... See more
🚨 Warning to Anyone Renting in Dubai 🚨 I rented from Smart Lease Car Rental and paid the full security deposit. Months later, I am still waiting for my money back. Car delivery was 6 Ma... See more
The worst company!!
The worst company!!! Too late and never got a refund!
15 May 2025
Unprompted review
FIND ANOTHER PLACE TO RENT A CAR
FIND ANOTHER PLACE TO RENT A CAR, Your deposit money you will never get back. You lose your money, they make money on customers' deposits.
22 May 2025
Unprompted review
Do not rent for them
If there is less than a star I will give them, do not rent for them, every day they say the deposit will be processed by they never return it
8 July 2025
Unprompted review
Do not rent a car from them
Do not rent a car from them, they never return the deposit. They NEVER RESPOND YOU, I WENT THERE OFFICE WITH POLICE. THEY ALL WERE GONE. THIS IS SUCH A BULLSHIT COMPANY I HAVE EVER SEEN.
24 June 2025
Unprompted review
Frustrating! Security Deposit??
I have been waiting for my security deposit since past 2 months. These guys do not respond to emails or whatsapp messages or calls. They just go silent. No amount of messages or emails makes them respond. How can they simply keep the deposit without rightfully returning it. Very unprofessional and do not care for customers. I will be planning my next steps soon to get back my deposit.
17 March 2025
Unprompted review
Poor company to rent from
Poor company to rent from, did not refund my deposit. I have tried to contact several different departments and nothing done so far.
11 February 2025
Unprompted review
Do not rent a car from here
Do not rent a car from here! They rented me a car covered in damage with the engine light on and the drivers response was “don’t worry it is fine, you will only be charged if in an accident” as he could see as I inspected the car that there was ALOT of damage. When they collected the car they tried to claim one of the many damages on the car was brand new (you could tell it was old damage and also there was no way I could have caused it as it had been parked in car parks next to cars and the damage was low down and a large dent that couldn’t have been caused by a car next to it.
They are now not responding to my calls or messages when I am asking a manager to call and have not refunded my deposit. I needed a hire car for less than 2 days when mine was in the garage and should have just used Sixt who I have used before. The cars are better quality, they would never give with an engine light on or a car covered in such bad damage everywhere, and they would never have this poor level of customer service. I am still waiting for the manager to call me and this happened 4 days ago.
Honestly, do not use this company it is the worst customer service I have ever received
15 January 2025
Unprompted review
Do not recommend!
They gave me wrong car and gave me cheaper car. It has been 5 days so far and they still haven’t done anything! Poor service, do not recommend!!
4 February 2025
Unprompted review
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