Excellent quality and reasonable prices. The nuts are fresh, not stale and are of national production. A good choice.
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See what reviewers are saying
The website works very well, they have good prices and they are quick in sending the order.
They closed the business without letting clients know. We paid a subscription and they took the money without offering the entire service. I even had money in my account with them from a product they... See more
Brilliant service - ordered Friday morning, delivered by Saturday lunchtime. Amazing
Company replied
Company details
Written by the company
Le site dédié à l'alimentation spécialisée à prix réduits
Contact info
12 rue des freres Chappe, 14540, Grentheville, France
- 02 31 52 33 47
- info@smartfooding.com
- smartfooding.com
They closed the business without…
They closed the business without letting clients know. We paid a subscription and they took the money without offering the entire service. I even had money in my account with them from a product they couldn't deliver. The shop in Barcelona is also gone, so no way to contact them.
30 December 2022
Unprompted review
Prices OK - Deficient customer service / Precios decentes - Atención al cliente deficiente
We contacted them about some bad products we'd received. They initially responded asking for photos (sent the next day) and since then we've not heard back from them. It's been 11 days since initial contact, and we've sent several emails, made several phone calls (leaving messages with colleagues as the support staff never seemed to be in) and the issue remains unsolved - in fact we've not even heard back from them.
Reclamamos unos productos en mal estado. Inicialmente respondieron pediendo fotos, que se enviaron al dia siguiente. Han pasado 11 dias desde la reclamación y no se han vuelto a poner en contacto. He intentando mandar varios correos y llamar por telefono, dejando varios mensajes - pero no dan señal de vida.
4 August 2022
Unprompted review
Good website and cheap prices
The website works very well, they have good prices and they are quick in sending the order.
4 April 2022
Brilliant service
Brilliant service - ordered Friday morning, delivered by Saturday lunchtime. Amazing
18 September 2021
Reply from Smartfooding
Bonjour
Nous sommes ravis de lire que votre commande est arrivée juste à temps pour votre week-end ! A très bientôt.
Cordialement
Sandra
Reply from Smartfooding
Bonjour
Nous sommes ravis de lire que vous êtes satisfait de nos services et nos produits. A très bientôt.
Sandra
A high quality organic grocery store
Excellent quality and reasonable prices. The nuts are fresh, not stale and are of national production. A good choice.
8 September 2021
Reply from Smartfooding
Bonjour
Merci beaucoup pour ce message ! Nos équipes font le maximum pour que tout arrive en parfait état et ... rapidement !
Bien à vous
Sandra
The products I could not find elsewhere…
The products I could not find elsewhere in my area, and I ordered from Smarfooding, arrived very quickly, very well packed, and the price was reasonable.
10 August 2021
Reply from Smartfooding
Bonjour
Merci beaucoup pour ce message ! Nos équipes font le maximum pour que tout arrive en parfait état et ... rapidement !
Bien à vous
Sandra
Goos products, good service
Good product selection. Good packaging, and super fast shipping.
28 July 2021
A remarcabile service!
16 July 2021
Reply from Smartfooding
Bonjour
Nous sommes ravis de lire que vous appréciez nos produits et nos services.
A très bientôt.
Sandra
I ordered lactose free chocolate
I ordered lactose free chocolate, as was stated on your website, and milk chocolate arrived. My son is allergic, and I am extremely angry.
4 April 2021
My order was accepted despite the…
My order was accepted despite the company knowing they do not deliver to Apartados de Correos. Now if I want my product I have to make a 24km car trip to pick my order up at a depot. Why am I unhappy?
5 March 2021
Multiple Fraudulent attempts.
I made a purchase from this company on 17/01/2021, today on 16/02/2021, they have charged my card when I am not even trying to make any orders. They have attempted to steal 49 EUR, and they are still making multiple attempts but I have already stopped my card.
This might be an employee stealing customer data and committing fraud.
16 February 2021
Unprompted review
Reply from Smartfooding
Hi Mohamed,
First of all, let me explain how we work.
Smartfooding is above all a club that brings together lovers of healthy food to provide them with access to a large selection of almost 2,000 organic, vegan, gluten-free products, etc. at professional prices. That is, with permanent reductions of 15 to 40% in market prices.
With your first order, we offered you our free 30-day trial period in your shopping cart, so that you can benefit from our prices and test our service. This offer can be removed from the shopping cart, leaving the possibility of buying the products at market prices.
Before confirming your order you had to agree to enter the club, and 7 days before the expiration of the 30-day period we sent you an email to remind you that the trial offer was ending and that without cancellation on your part they will be charged the 49 euros corresponding to the annual subscription. This is done automatically. You can cancel this trial period at any time from your customer account or simply by contacting us.
Could this email have reached your Spams?
In any case, our intention is, of course, not to impose the Club on our clients.
I sent you an email concerning a refund, please check you emails so we can solve your problem as soon as possible,
Kind regards
Dishonest company and poor product quality
I discovered this website in early January 2021, and liked the range of products, so I decided to place a fairly sizeable order, as the reviews seemed positive.
However, 80% of the products I received (sauerkraut & kimchi, all from the same brand, Vegetalia), were badly packaged as they opened VERY easily, which meant they were not hermetically sealed, and the products AND lids (on the inside) were discoloured due to oxidisation as a result of being exposed to air. The top part of the products was also dry due to this.
I asked for a refund, which they gave me, and I was grateful.
However, on February 4th, I woke up to find that they had charged me for their club membership, which I had never authorised. They stick it into your purchase list before check-out, trying to be sneaky with a 30-day free trial, but I had unchecked that box because I didn't want it, especially as it was stated that they would charge automatically when the 30 days were up.
Despite unchecking the box, I saw the free trial still appear on the final bill, as well as on the physical copy I received with the delivery. I figured it must have been a mistake, as I had opted out, and gave it no further thought.
To my GREAT surprise and fury, I saw €49 had been taken from my account today, and immediately went to investigate on the website, only to find out that I had actually had a free trial this entire time, though I had opted out upon checkout. The website said that they send a 7-day reminder, which I NEVER received, or I would have cancelled it immediately.
This was sneaky, dishonest, and incredibly misleading and I am LIVID. Never ever will I patronise this company ever again.
4 February 2021
Unprompted review
Reply from Smartfooding
Dear JP,
First of all, let me explain to you how we work.
Smartfooding is first and foremost a club that brings together lovers of healthy food to facilitate them access to a large selection of almost 2000 organic, vegan, gluten-free products, etc. at professional prices. That is, with permanent reductions of 15 to 40% in market prices.
With your first order, we offered you our free 30-day trial period in your shopping cart, so you can benefit from our prices and try our service. This offer can be withdrawn from the shopping cart, leaving the possibility to buy the products at market prices.
Before confirming your order you had to agree to enter the club, and 7 days before the expiration of the 30-day period we sent you an email to remind you that the trial offer was ending and that without cancellation on your part you will be charged the 49 euros corresponding to the annual subscription. This is done automatically. You can cancel this trial period at any time from your customer account or by simply contacting us.
Can this email have reached your Spams?
In any case, our intention is, of course, not to impose the Club on our customers.
If you want a refound of the club, please wright me an email to info@smartfooding.com
I will take car eof your case!
Moreover, concerning the products you recived, if this happens you must send us an email or call us, because is not normal that the products are not good, you can send me a photo of the product and the bar code so I wil refound you also the products or send you other rpoducts in good state
I wait for your email
kind regards
Reply from Smartfooding
Hola Inma,
Me alegro de que te gusten nuestro productos!
Un saludo
A delightful recent discovery
An excellent service.
Good food )with long ‘best before’dates); swift deliveries of orders; securely packed parcels’; pleasant, helpful courriers.
30 January 2021
Reply from Smartfooding
Bonjour
Nous sommes ravis de lire que vous appréciez nos produits et nos services.
A très bientôt.
Sandra
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