Very polite and helpful. Although problem could not be resolved straight away, further action has been taken and Smartest Energy are looking at the issues and hopefully will come back with a quick res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had good experiences dealing with the company till now.The person I spoke on this occasion was very patient with me and tried her very best to help.I cannot fault her handling of a difficult c... See more
Company replied
The advisor contacted me before I finished reviewing the quotes to see if I had any problems. The prices quoted were excellent and there was no pressure on us to accept. I went back after a few days a... See more
Company replied
Very swift sign-up process and clear quoting. No idea of ongoing service yet, but already have a much more favourable impression of Smart than Yü, or the various brokers. Mikey was very clear and prof... See more
Company replied
Company details
Written by the company
SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.
Contact info
Ridgeworth House, Liverpool Gardens, BN11 1RS, Worthing, United Kingdom
- 01903 703400
- enquiries.business@smartestenergy.com
- smartestenergy.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Sharnah was very helpful when I called…
Sharnah was very helpful when I called customer support.
26 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thanks for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Sharnah. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Sandra was incredibly helpful and kind
Sandra was incredibly helpful and kind
25 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Sandra. Your feedback has been passed on to them. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
dreadful
dreadful . i have rung 3 times today and still the answer to my question is not resolved
24 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving another review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for further investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Excellent Service
Mr. T was incredibly helpful and exhibited a high level of professionalism while assisting me. He patiently addressed all of my queries with clear explanations and made sure I fully understood the information provided. His attentive approach and willingness to go the extra mile made the entire experience more enjoyable and reassuring. I truly appreciated his support throughout our interaction.
24 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional and helpful service from our advisor. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very helpful and answered all my…
Very helpful and answered all my questions clearly.
23 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as great. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
This is a good service
24 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Charles is a legend!
Spoke with CS this morning & had the pleasure of speaking with Charles. I needed some help with updating some details & he went above and beyond his job description & helped me find the correct details I needed. Very professional & very helpful! Thank you Charles! You made my day go a lot smoother!
24 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional and helpful service from our advisor Charles. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
We have been trying to move an electric…
We have been trying to move an electric supply over to a new tenant since December 2025 Smartest Energy make the process as difficult as possible demanding unreasonable details & documents. It should be a simple process. Their customer service team are rude and unhelpful ask to speak to a supervisor or manager and there isnt one or they are 'on holiday' today this response is always given which suggests a person with responsibility does not want to deal with a low grade customer on the telephone. In a highly regulated world it is unbelievable that an energy company can just block and make a switch as difficult as possible in an effort to retain the account. I have 35 supplies with them. I will NOT be renewing and I will never use them again once the contracts expire. Be warned, go elsewhere!
23 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
A FANTASTIC company
A FANTASTIC company for small businesses in the communities. Five stars isn’t enough!
If you’re lucky enough to get Steve T - he is empathetic and skilled at helping your business energy needs.
I cant recommend highly enough both Steve and Smartest Energy business.
23 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Steve. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
After 3 failed attempts with different…
After 3 failed attempts with different customer agents, I finally made progress when Mathew took my case on. He was knowledgeable, professional and dealt with the issues I’m having with my contract. He is now following the progress of my complaint with the other departments.
23 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as great. We're pleased that you received a professional service from our advisor Matthew. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received an efficient service from our advisor Sandra. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
stay away
stay away
Another letter asking to make a payment. 6 times i have asked for a correct bill and they can not even manage that. Now adding a late payment charge cos they cant give a correct bill! Ridiculous
21 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Laurence Coffey - Smartest
I have worked with Laurence Coffey for a couple of years now and he is always efficient in both his response time, detailing and claim handling.
20 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received an efficient service from our advisor Laurence. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Lawrence is always very professional
Lawrence is always very professional, polite and courteous.
He takes ownership of any queries or issues we raise with him, and provides a speedy and thorough response.
Keep up the good work, Lawrence!
16 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Lawrence. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
The operator was Lihle who answered all…
The operator was Lihle who answered all my questions and very helpful
19 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Lihle. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Poor service
Poor service, incorrect billing, no accountability
I signed a contract renewal with Smartest Energy in October 2025, which was supposed to take effect from January 2026.
However, the agreed tariff was never applied, and I have been charged on a much higher out-of-contract flexible rate instead.
What’s worse is the customer service experience. I have been repeatedly passed between the renewals team and customer service, with neither taking ownership or resolving the issue.
This has resulted in overcharging and a significant waste of time chasing something that should have been handled correctly from the start.
Very disappointing experience so far. I hope this can be resolved quickly, otherwise I will be escalating this to the Energy Ombudsman.
19 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
This has got to be the worst energy…
This has got to be the worst energy company listed, 14 calls and 6 emails and they still ignore me , I'm just about to launch the chapter and verse on social media
An absolute shambles
16 March 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Google platform.
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