Very polite and helpful. Although problem could not be resolved straight away, further action has been taken and Smartest Energy are looking at the issues and hopefully will come back with a quick res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had good experiences dealing with the company till now.The person I spoke on this occasion was very patient with me and tried her very best to help.I cannot fault her handling of a difficult c... See more
Company replied
The advisor contacted me before I finished reviewing the quotes to see if I had any problems. The prices quoted were excellent and there was no pressure on us to accept. I went back after a few days a... See more
Company replied
Very swift sign-up process and clear quoting. No idea of ongoing service yet, but already have a much more favourable impression of Smart than Yü, or the various brokers. Mikey was very clear and prof... See more
Company replied
Company details
Written by the company
SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.
Contact info
Ridgeworth House, Liverpool Gardens, BN11 1RS, Worthing, United Kingdom
- 01903 703400
- enquiries.business@smartestenergy.com
- smartestenergy.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
cannot get a reply as noone wants to…
cannot get a reply as noone wants to take accountability for their incompetence!!!!
saty clear from this company,overcharged me for months and now nobody can refund or credit the thousands of pounds onto your account.
just go with someone that wont say we tried to locate your account but couldnt find the name. or if you are lucky and get a reply with we have matched your name with the account and passed your details to the customer service people and get no reply whatsever.
joke of a company
13 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services team to investigate.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
My shop got smashed into by a police…Fresh 2 go 2 prestwick rd Ayr Ka88la
My shop got smashed into by a police car from Ayr police station in Scotland 🏴.early hours of July 14th. We were in holiday. Shop was closed for 6 months. Bills always up to date been in business for 14 years owe nothing to anyone/ business.Even paid the bills up 2 date as possible. No income living of bare minimum. Finally got back 2 work on 29th December paid over the odds 2 get ahead with our finances & they emailed every single morning/ txt shop phone every single morning “ telling us 2 evacuate the building our electricity is going 2 b shut Down. They constantly harrised us 2 the extreme we changed suppliers. Now we are finding it difficult 2 get our money back as we where always in credit. They owe us Quite an obstanible amount & are making it difficult 2 getting this paid back! Staff no help whatsoever. AVOID!
14 July 2025
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services team to investigate.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Good company to start off with unless somebody screws ut up for you. THE POLICE
Good company to start off with, but when we were closed for 6 months as a police car crashed into our shop, they put us on an emergency tariff which consisted in an email at 6am every morning and 4 text messages on the shop phone every day! And we are closed weekends so monday was 12 texts… also said we could not change suppliers as we signed a contract in October 2025 until 2050! Did no such thing!!! So finally got away from this shithole after many phone calls and complaining, 5 months of the above for no fault of our own🤬 Company name.
FRESH 2 GO
AYR
KA88LA
29 November 2025
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services team to investigate.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
My query was dealt with speedily and…
My query was dealt with speedily and knowledgeably by the agent. He was friendly and it was lovely dealing with him.
17 April 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
SmartestEnergy was very efficient
SmartestEnergy made setting up my account very easy. Laurence managed the whole process and he was very swift and efficient. Thank you!
17 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thanks for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a efficient service from our advisor Laurence. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
The lady who looked after me was…
The lady who looked after me was efficient and helpful.
17 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Absolutely unacceptable service.
Absolutely unacceptable service.
This company started my account with completely incorrect meter readings and has been overcharging me ever since. Despite me providing the correct readings multiple times, they have failed to fix their mistake and instead keep giving me the runaround.
I was told the issue would be resolved within 10 days, yet nearly 6 months later I am still being billed based on wrong readings. Every month they continue to take £120–£140 from my account with no proper correction or accountability.
They also refused to put the account on hold while this was being investigated, which is completely unreasonable given the situation. It feels like they are happy to keep taking money while delaying a fix.
This level of incompetence and lack of customer care is shocking. Avoid this company at all costs unless you want to spend months chasing them to correct their own errors.
17 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services team to investigate.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Efficient and fast response
The lady was very efficient in responding to my request
17 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Great experience when finally got…
Great experience when finally got through. Will see if case is handled in a timely manner.
16 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
The lady from costumer servic was very…
The lady from costumer servic was very polite, patient, and help full and spent long time to set up my account as new costumer.
I would like to thanks her in this way.
16 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Jamie Lee was very helpful and friendly…
Jamie Lee was very helpful and friendly and sorted out my problem quickly and efficiently. Excellent customer service.
16 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Jamie Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
I would not recommend Smartest Energy
We agreed a contract with Smartest Energy via Fusion for Business, October 2025, to date we have not received an invoice despite Fusion chasing Smartest
frequently. This is now 6 months.
You cannot talk to customer service, you have to email, Worst customer service I have ever experienced. Very abrupt South African telephone rep.
16 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for further investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Jamie Lee was incredibly patient and…
Jamie Lee was incredibly patient and helpful as I had set up issues with SmartestEnergy's online portal sign-up. It is worth noting that this is not the first time that I have had issues with the SmartestEnergy online account set up that has required support from their Customer Services. So, Jamie Lee as great but the company online platform isn't all that (5* for Jamie Lee, 2* for the company).
16 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as good. We're pleased that you received a helpful service from our advisor Jamie Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Laurence made it an easy process and…
Laurence made it an easy process and directly answered the questions I had after the initial discussion. Good business like discussion without pressure.
15 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Laurence. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
She was speedy to organise what needed…
She was speedy to organise what needed to be done.
15 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very good experience with ahsen & lily
Very good experience with ahsen & lily. Doing an amazing job very smooth process
15 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisors Ahsen and Lily. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
THE YOUNG LADY I SPOKE WITH WAS CALLED…
THE YOUNG LADY I SPOKE WITH WAS CALLED JAMIE LEE, SHE WAS VERY HELPFUL AND DEALT WITH MY ISSUE VERY QUICKLY. SHE WAS POLITE AND CHEERFUL.
GREAT CUSTOMER SERVICE
15 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Jamie Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Carolina was amazing help
Carolina was amazing help, got the contract sorted within 15 mins of the phone call. Super amazing service. Lovely help from her. Thank you.
15 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Carolina. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very polite and helpful
Very polite and helpful. Although problem could not be resolved straight away, further action has been taken and Smartest Energy are looking at the issues and hopefully will come back with a quick resolution.
15 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as great. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Where do I begin with this company!!!
Where do I begin with this company!!!!
I set up an account with them was never told I had to take down a meter reading each month not once! Fast forward 12 months left with a horrendous underpayment bill!
I phone them to try sort it out on the 3rd occasion after having the phone put down on me twice by two of the most ignorant customer service advisors I’ve ever come across I finally speak to someone who said to me I can’t set up a direct debit to pay extra each month like you normally do at every other normal company .. oh no I have to wait until the payment is missed and the credit control team get in touch with me .. so I end up with a fine at my bank for a missed direct debit and a fine with them!
I have never ever know a company so poor in my life! The customer service as appalling most customer service advisors don’t seem to understand what I’m saying .. if you don’t have your inside leg measurement you can’t even speak about your own account!!!
I gave them my address my name my phone number my business name my sort code and still it wasn’t enough to pass security as they also wanted the invoice amount which I couldn’t remember!! Absolutely appalling and unfortunately I’m stuck with them for another 2 years!!! So do yourself a favour and give them a serious wide berth!!!!
15 April 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for further investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
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