Randall Mendez, is a true professional. Patient, polite person, with a lovely accent. Very understanding, explained things well, funny, clever, and made me feel better. Competent, friendly and ca... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Randall my advisor was exceptional. He explained everything fully to me and took into account everything I wanted. I can say no more than that. In my dealings in future with Smarter Cover I will be ca... See more
Company replied
Smarter cover has been very helpful to help me get the insurance I need.It was great experience to work with Andrew Matthews, he was professional,great communication, my questions were answered pr... See more
Company replied
Rendall is a compassionate, efficient, and able insurance advisor who helped me find a suitable, and affordable policy to secure financial future of my 16 year old twin boys, and 8 year old daughter i... See more
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Company details
- Life Insurance Agency
- also in
- Insurance Agency
- Insurance Broker
- Insurance Company
- Term Life Insurance Provider Company
About Smarter Cover
Written by the company
As personal circumstances are subject to change at very short notice, it is vital that your protection reflects your personal requirements.
Smarter Cover is here to help you with that.
We are an independent life insurance brokerage, created to help you identify the most suitable policy, from some of the biggest life insurance providers in the UK.
Free Trust Service
When your life insurance policy is paid out, it would normally go through probate and, if it goes into you legal estate, may be subject to inheritance tax. By putting your life insurance policy into trust, the money will be paid directly to the beneficiaries which usually avoids the probate process and IHT calculation.
We offer to set this up on all our policies, for free.
Just contact us on: 0800 012 4402 to get your free quote.
Talk to the experts, not robots!
When you speak to us, you’ll be speaking to a friendly protection specialist based in the UK.
Our goal is to help put protection in place for as many families as we can in the UK. We have already helped thousands get covered across the country, and we are very proud to have done so.
Contact info
243 Brooklands Road, KT13 0RH, Weybridge, United Kingdom
- 01420383091
- customerservices@smartercover.co.uk
- smartercover.co.uk
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very polite staff that explains the…
Very polite staff that explains the policy patiently and clearly
25 September 2026
The company is well organised and…
The company is well organised and explained every things needed in details. Thanks
9 September 2026
Reply from Smarter Cover
Dear Elizabeth,
Thank you for your kind review. We are delighted to hear you found us well organised and that everything was explained to you in detail.
If you know anyone who might benefit from our service, we would be grateful if you passed on our details. Once they take out a policy and complete the qualifying period, we send a thank you voucher for the referral.
We would also encourage you to check your policy documents to make sure everything is accurate and continues to meet your needs, and get in touch if anything needs updating.
Thank you again for your feedback and for your business.
Kind regards,
The Smarter Cover Team
Smarter cover has been very helpful …
Smarter cover has been very helpful to help me get the insurance I need.It was great experience to work with Andrew Matthews, he was professional,great communication, my questions were answered promptly. Impressed with the service.
14 September 2026
Reply from Smarter Cover
Dear Jane,
Thank you for such a lovely review. We are delighted that Andrew Matthews was professional, communicated clearly, and answered your questions promptly while helping you find the right cover.
If you know anyone who might benefit from our service, we would be grateful if you passed on our details. Once they take out a policy and complete the qualifying period, we send a thank you voucher for the referral.
We would also encourage you to check your policy documents to make sure everything is accurate and continues to meet your needs, and let us know if anything needs updating.
Thank you again for your kind words and for your business.
Best wishes,
The Smarter Cover Team
Helpful and very informative broker who…
Helpful and very informative broker who prioritised getting back information and answers to find the right policy.
14 September 2026
Reply from Smarter Cover
Dear Catherine,
Thank you for your feedback. We are pleased to hear our broker was helpful and informative, and prioritised getting you the information and answers you needed to find the right policy.
If you know anyone who might benefit from our service, we would be grateful if you passed on our details. Once they take out a policy and complete the qualifying period, we send a thank you voucher for the referral.
We would also encourage you to check your policy documents to make sure everything is accurate and continues to meet your needs, and get in touch if anything needs updating.
Thank you again for your business.
Kind regards,
The Smarter Cover Team
I had a great experience with the staff…
I had a great experience with the staff i had a family issue i had asked for a call back few weeks ago as needed family time true to there word i did get the call back and got policy i was after
3 September 2026
Reply from Smarter Cover
Thank you, David, for such a thoughtful review. We're really glad our team kept to their word and called you back at a time that worked for your family, and that you found the policy you were after. If you refer a friend or family member who takes out a policy, we say thank you with vouchers once their qualifying period is complete. It's always worth checking your policy documents once they arrive to make sure everything is accurate and meets your needs, and do let us know if anything needs updating. Thank you again for your business.
The Smarter Cover Team
My experience was very clear well…
My experience was very clear well explained I felt comfortable talking with the agent and he really did work hard to find the right cover for me very happy customer
26 August 2026
Reply from Smarter Cover
Thank you for taking the time to leave us a review, Susan. Feeling comfortable with the conversation and having everything explained clearly is exactly what we want every customer to experience, so it is good to hear the agent worked hard to find cover that suited you. When your policy documents arrive, please read through them carefully to make sure everything is accurate and meets your needs, and contact us if anything needs updating. If you refer a friend or family member and they take out a policy, we send vouchers as a thank you once the qualifying period has passed. Thank you for choosing Smarter Cover.
I was overjoyed with the experience and…
I was overjoyed with the experience and knowledge of the installer and professionalism, Rennie was great , highly recommend
22 June 2026
Reply from Smarter Cover
Steven, thank you for taking the time to leave a review and for the kind words about Rennie. Professionalism and knowledge are what we expect from everyone who represents us, so it is good to hear that came across. Please do take a moment to read through your documents so you are satisfied that everything is accurate and meets your needs, and contact us if anything needs updating. If you refer a friend or family member and they take out a policy, we issue vouchers as a thank you once the qualifying period has passed. Thank you for your business.
The Smarter Cover Team
GOT A REASONABLE PRICED 23 YEAR POLICY…
GOT A REASONABLE PRICED 23 YEAR POLICY ON MY LIFE CARRYING ME T NEARLY 90. VERY HAPPY WITH THE AGENTS THE PRICE AND THE LIFE COVER ON £30k.
CHEERS
19 August 2026
Reply from Smarter Cover
Cameron, thank you for taking the time to leave a review. We are pleased you found the team helpful and that you are happy with the arrangements you have put in place. So that we do not discuss any personal or policy details publicly, we would simply encourage you to read through your policy documents carefully and check that the cover, the term and the details recorded are all accurate and continue to meet your needs. If anything is not as you expect, or you would like anything explained again, please contact us and we will be glad to help. Should you refer a friend or family member and they take out a policy, vouchers are sent as a thank you after the qualifying period. Thank you for choosing Smarter Cover.
The Smarter Cover Team
You all are very helpful
You all are very helpful, friendly and understanding with everything you all do thank you for helping me you all are pure angels ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐🤗🤗🤗🤗🤗🤗
14 August 2026
Reply from Smarter Cover
Thank you, Jacqueline, what a wonderful review to receive. Being helpful, friendly and understanding is everything we aim for, and your kind words will make the whole team smile. When you have a moment, please look through your policy documents to check everything is accurate and meets your needs, and contact us if anything needs updating. If you refer a friend or family member and they take out a policy, we send vouchers after a qualifying period as our thank you for the introduction. Thank you so much for your business. The Smarter Cover Team
I was pleased with everything you did…
I was pleased with everything you did for me. But my mum is having the insurance not me, sorry for any problems.
16 July 2026
Reply from Smarter Cover
Thank you for your review, Katherine. We're pleased to hear you were happy with the service you received. Thank you for letting us know about the policyholder, and we appreciate the clarification. If there's anything further we can help with, please don't hesitate to get in touch. Thank you for choosing us.
The guy went above and beyond for me
The guy went above and beyond for me. Am dislesic and he sorted me.
16 July 2026
Reply from Smarter Cover
Thank you for your review, Stephen. We're delighted to hear our adviser went above and beyond to support you and made the process easier for you. It's wonderful to know you felt so well looked after. Thank you for choosing SmarterCover.
Jamie and Jack have excellent communication and customer service skills.
Jamie and Jack have excellent communication skills, excellent customer service skills. They are thorough with their explanation and patient to take and answer questions. I am very satisfied with their services. Jamie was able to get me a policy that met my needs. Today I spoke to Jack, he was polite and was ready to listen, he was attentive to my questions and answered with clear clarification. My query was answered satisfactorily. It was brief and productive. Jamie, David, and Jack are assets to your company. Many thanks.
22 July 2026
Unprompted review
Reply from Smarter Cover
Thank you for your review, Tina. We're pleased to hear Jamie and Jack provided such excellent customer service and took the time to answer all of your questions clearly and patiently. We'll be sure to pass on your kind comments to Jamie, Jack and David. Thank you for choosing SmarterCover.
Reply from Smarter Cover
Thank you for your review, Wayne. We're pleased to hear you found our service friendly and professional. Thank you for choosing SmarterCover.
The team members went through it all
The team members went through it all, but we're talking too fast. I understand that they are salesmen and want to get through as many people as possible, but anyone of an elderly age may find it hard to keep up.
16 July 2026
Reply from Smarter Cover
Thank you for your review, John. We appreciate you taking the time to share your feedback. We're pleased to hear our team covered everything you needed, and we're sorry to hear you felt the pace of the conversation was a little too fast. Your comments are valuable and will be shared with the team as we continue to improve our service. Thank you for choosing SmarterCover.
It was a great experience
It was a great experience the man I spoke to was very professional and dealt with everything that I wanted, he was very helpful and I would like you to pass on my thanks
8 July 2026
Unprompted review
Reply from Smarter Cover
Thank you for your review, John. We're delighted to hear you had such a positive experience and that our adviser was professional, helpful and able to assist with everything you needed. We'll be sure to pass on your thanks. Thank you for choosing SmarterCover.
Reply from Smarter Cover
Thank you for your review, Jeremy. We're pleased to hear you were happy with the service you received. Thank you for choosing SmarterCover.
Phone conversation
Rendall I spoke with wasn’t pushy or forcing anything. I was just after advice really and walked away with a good deal. Good service all round walked away with what I was looking for at a good price, thank you very much! Would definitely recommend using these if your looking.
29 June 2026
Reply from Smarter Cover
Thank you for your review, Dean. We're delighted to hear Randall provided helpful advice without any pressure and helped you find the right solution at a good price. We really appreciate your recommendation. Thank you for choosing SmarterCover.
Reply from Smarter Cover
Thank you for your review, Jill. We're delighted to hear you found our team helpful and knowledgeable throughout the process. Thank you for choosing SmarterCover.
Reply from Smarter Cover
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that you had a very good experience, and we’ll make sure your comments are shared with the adviser involved.
We did notice that your rating was 2 stars, which would usually indicate that the service fell below expectations. As your comments suggest a more positive experience, it may be that the rating doesn’t fully reflect your views. If you do feel this was the case, you’re very welcome to revisit and update your rating.
Thank you again for your feedback and for helping us continue to improve our service.
I was treated in a professional and…
I was treated in a professional and courteous manner
18 June 2026
Reply from Smarter Cover
Thank you for your review, William. We're delighted to hear you were treated in such a professional and courteous manner. Thank you for choosing SmarterCover.
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