SmarterClaims Reviews

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4.0

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Company details

Written by the company

Had a consumer insurance claim refused - or only part-paid? SmarterClaims helps you push back. A refusal letter is written to sound final. It usually isn't. smarterclaims reads your refusal letter and your policy, works out where you stand, and writes you a complete rebuttal letter to send - in plain English, with the relevant law and Financial Ombudsman rules cited. You check it and send it in your own name. Built on real expertise. smarterclaims runs on the playbook of Steve Smart - forty years inside insurance, a decade as AIG's UK General Counsel, and a regular voice on LBC. The same excuses come up again and again; we know the arguments that answer them. What we help with. Home, motor, travel, health and pet insurance - plus a free policy check to spot gaps before you claim. If the insurer won't budge, we show you how to escalate to the Financial Ombudsman Service for free. Honest and secure. We're not a law firm and we can't promise you'll win - but you get a properly argued case, a no-questions-asked 14-day money-back guarantee, and documents that are encrypted and deleted within 24 hours.

Contact info

Pilatustrasse 50, 6052, Hergiswil, Switzerland
+447885437213
contact@smarterclaims.co.uk
smarterclaims.co.uk

4.0

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2 days ago

Subsidence

I had a subsidence problem with my house when cracks appeared in the outside walls. My insurer was unhelpful and difficult to deal with. Your help levelled the playing field and allowed me to engage with them in their language. A great service, easy to use and effective.

20 October 2025

Unprompted review

Reply from SmarterClaims

2 days ago

Thank you, AB! Subsidence claims are notoriously complex, and insurers know it. Really glad we could level the playing field and help you engage on equal terms. Great to hear it made a real difference!

3 days ago

Thanks for helping me with my insurance…

Thanks for helping me with my insurance claim problem. You gave me the confidence to tackle them by myself without having to use a lawyer. A breath of fresh air. Would highly recommend.

13 July 2026

Unprompted review

Reply from SmarterClaims

2 days ago

Thank you, Lucie! So glad we could give you the confidence to take it on yourself- best of luck with the outcome! 🌼

3 days ago

I’d never had an insurance claim refused before...

I’d never had an insurance claim refused before, so it came as a bit of a shock. Their whole system seems stacked against you and it feels like they are always trying trip you up. Your service is easy to use and the information you sent to me has been spot on. Although I know it is AI-driven you can tell there is someone real behind the curtain that knows what they’re doing. I’m still waiting for my insurer’s final decision, but we heard that a senior person has already agreed to take a look at it so we have our fingers crossed. Thanks very much for your help - A+++++ recommended.

13 July 2026

Unprompted review

Reply from SmarterClaims

2 days ago

Thank you so much, Bill & Wendy!

It's great to hear a senior person is already taking a closer look. Fingers crossed right alongside you, and please do let us know how it lands.

Rooting for a favourable outcome!

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