Thank you for your feedback. We take all customer concerns seriously, but we would like to clarify the facts to avoid misunderstanding.
First, regarding the term "lousy" — we are not sure what specific issue you are referring to, as our support records show that your account received full assistance from start to finish. Our team helped deploy the EA correctly, verified that it was running, and ensured everything was functioning as designed.
Regarding account binding:
Every trial or paid license is clearly stated to be valid for one account only. This policy is displayed during registration and is standard across most professional trading software providers. A single license key cannot be used simultaneously on multiple accounts (for example, 4 or 5 accounts), and this limitation was explained politely during support.
About the demo account binding:
Licenses bind to the first account they are connected to. This is intentional and prevents misuse or sharing of licenses. If a user chooses to activate the license on a demo account first, it will bind to that account. This behavior is documented and communicated in advance.
Regarding trade frequency and results:
Our system is designed to prioritize risk management and capital preservation, not excessive trading. Fewer trades per week is often a deliberate strategy choice, especially in disciplined systems. No legitimate trading system can guarantee profits or a specific win rate, and we are transparent about that.
Finally, when you requested a refund, it was processed within minutes, and your license was revoked immediately. We believe this demonstrates our commitment to fair and professional customer service.
We remain available to assist any customer who needs clarification or support, and we stand behind both our product and our service.
