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Smart Dental Care Reviews 

1,821
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and dental teams are incredibly friendly, welcoming, and professional, making everyone feel completely at ease during visits. People truly appreciate how thoroughly procedures and treatments are explained beforehand, ensuring a very smooth, comfortable, and reassuring appointment every single time. Some reviewers were not happy with communication difficulties, citing occasional delays in getting through on the phone or securing prompt appointments when urgently needed. A few other people also experienced unexpected changes to their assigned practitioners or felt that certain treatments felt rushed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Users describe positive interactions with service, highlighting the friendly staff, prompt emergency... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that appointments are easy to make... See more

Customer service

People report positive experiences with customer service, highlighting that staff members are caring,... See more

Booking process

Clients share ambiguous opinions on booking process, with many consumers praising the fast, straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always been made to feel welcome at the Longridge practice. Tracy on reception is friendly & helpful. The dentist has always explained everything before starting treatment, when needed, at routine app... See more

Company replied

Rated 5 out of 5 stars

I have been with this same surgery for over 32 years now, in all that time I have never had a bad experience, I really look forward to going to my appointment. Due to the dental advice I’ve been gi... See more

Company replied

Rated 5 out of 5 stars

My experience at this practice is excellent and is, in the main, due to always having appointments with the same dentist. Both Dr Khalil and her dental nurse are always friendly, welcoming and Dr Khal... See more

Company replied

Rated 5 out of 5 stars

Really appreciate the care that goes in to my appointments. Have had significant issues with my teeth due to a long term health condition and the service has been fantastic from my dentist Gita. Each... See more

Company replied


Company details

  1. Dentist
  2. also in
  3. Cosmetic Dentist
  4. Dental Implants Periodontist
  5. Periodontist

Written by the company

At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.

Everyone Deserves to Smile

Written by the company

We’re Here to Make It Happen
At Smart Dental Care, we believe exceptional dentistry should be accessible to everyone. Our focus is on delivering high-quality care in a supportive, professional environment where patients feel valued and confident in their treatment. Affordable & Accessible Dentistry We provide high-quality dental care that remains within reach, offering flexible options designed to suit different budgets and clinical needs—without compromising standards. We Care for People, Not Just Teeth Our priority is how you feel. Every patient is listened to, respected, and supported, ensuring you leave feeling confident, informed, and genuinely cared for. Compassionate, Personalised Care No two smiles are the same. Our approach is tailored, empathetic, and trust-led, with a strong focus on reducing anxiety and delivering care that feels personal. Complete Range of Dental Treatments From routine check-ups to advanced procedures, including dental implants, smile makeovers, gum treatments, sedation dentistry, and orthodontic aligners—we provide comprehensive care under one roof.

Looking for Affordable, Accessible Dental Care

Dental Essentials

Dental Essentials
Thousands are stuck on never-ending lists, watching their dental health decline while private care feels out of reach and unaffordable. We designed our Essentials Dentistry to help provide access to 1000’s of patients who cannot access NHS dentist, need convenient appointments but don’t want to pay private prices. Book your appointment online 24/7 – early mornings, late evenings or weekend appointments. No Gimmicks, No Hidden fees, No More Delays – Just great care you need, when you need it.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(1,821)

1,444 reviews in the last 12 months

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Rated 5 out of 5 stars

All members of staff are nice and polite

All members of staff are nice and polite

5 August 2026
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Reply from Smart Dental Care

Thank you for your lovely feedback! We’re delighted to hear that you found all our staff to be nice and polite. We always aim to create a friendly and welcoming experience for every patient, and your kind words mean a lot to the whole team.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

My review

Lovely place nice and clean staff on desk were polite and helpful. The dentist was great talking me through what she was doing so overall a very good place to be and I would highly recommend drakes smart dental care

11 August 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback! We’re delighted to hear that you found the practice lovely, clean and welcoming, and that our reception team were polite and helpful. It’s especially pleasing to know that your dentist took the time to explain everything clearly and helped make your visit a positive experience. Your recommendation means a great deal to us, and we look forward to welcoming you back to Drake’s Smart Dental Care.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Lovely staff

Lovely staff, polite and appointments run on schedule. Dr Riley is ace 👌🏽

14 October 2025
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Reply from Smart Dental Care

Thank you for your fantastic feedback! We’re so pleased to hear that you found our staff lovely and polite, and that your appointment ran on schedule. We’ll be sure to share your kind words with Dr Riley — we’re delighted to hear they’re “ace”! 👌🏽

Best Wishes
Smart Dental Care Team

Rated 1 out of 5 stars

Extremely disappointing and unacceptable experience at Bee Dental

Extremely disappointing and unacceptable experience at Bee Dental.

I booked an appointment with Dr Shahram a month in advance. When I arrived yesterday, I was suddenly told I would be seeing a different dentist. When I explained that I had specifically booked with Dr Shahram, two receptionists spoke to me in an extremely rude, aggressive and dismissive way, repeatedly insisting that I had booked with another dentist because “the system shows that”.

Thankfully, I had a screenshot of my original booking confirmation, clearly showing that I had booked with Dr Shahram. **Only after I showed them the screenshot did they check their system and realise that Dr Shahram had changed my appointment and moved me to another dentist.**

I don't care why the change was made — but both the dentist and the practice have a responsibility to inform the patient. If Dr Shahram decided to transfer his patients to another dentist for any reason, he should have made sure that I was informed in advance. I specifically chose my dentist for a reason, and I should not have to arrive at my appointment and find out unexpectedly that he has been changed.

What is even worse is the way I was treated by reception. Instead of listening and checking their records, I was spoken to loudly and aggressively and made to feel as though I was at fault, when the mistake was clearly on their side.

This experience showed a complete lack of respect for patients. How can anyone trust a dental practice where appointments can be changed without informing patients, and where staff respond so aggressively when the patient raises a legitimate concern? No matter how experienced the dentists are, without basic respect, communication and professionalism, that experience means very little.

Absolutely unacceptable.

10 August 2026
Unprompted review
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.

If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.

Rated 5 out of 5 stars

The staff were professional and compassionate

The staff were, as always, incredibly helpful, professional and compassionate.
Nobody likes going to the dentist, but at Picton they make the appointment as stress-free and pleasant as possible.

10 August 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback! We’re delighted to hear that our team continues to be helpful, professional and compassionate. We understand that visiting the dentist can sometimes feel stressful, so it means a great deal to know that we were able to make your appointment as comfortable and pleasant as possible. Your kind words are truly appreciated, and we look forward to welcoming you again at Picton.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Good friendly service main thing my…

Good friendly service main thing my appointment time was kept to which is very important to me as I have to get a taxi

5 August 2026
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Reply from Smart Dental Care

Thank you for your lovely feedback! We’re delighted to hear that you received friendly and welcoming service, and that your appointment ran on time. We completely understand how important punctuality can be, especially when you need to arrange a taxi. We truly appreciate your kind words and look forward to welcoming you again.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Excellent at her job

Excellent at her job, Tracy

10 August 2026
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Reply from Smart Dental Care

Thank you for your kind feedback! We’re delighted to hear that you had such a positive experience with Tracy. We’ll be sure to pass on your lovely compliment — it will mean a lot to her. We truly appreciate your support and look forward to welcoming you again.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Although I arrived earlier than my…

Although I arrived earlier than my appointment I was seen 10 minutes after the allotted time but an apology was offered for my wait.

5 August 2026
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Reply from Smart Dental Care

Thank you for your feedback. We’re pleased to hear that although there was a short delay, our team acknowledged the wait and offered an apology. We appreciate your understanding and patience, and we hope you were otherwise happy with your experience.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Helpful friendly staff

My dentist, Jo Wilson, has looked after me for about 30 years. I was a very nervous patient to begin with but she has always been lovely with me. Today she complemented me on how clean my teeth were which was lovely to hear. All the staff are friendly and helpful

5 August 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback and for trusting Jo Wilson with your dental care for around 30 years. We’re delighted to hear that her kind and reassuring approach has helped you feel more comfortable over the years, especially as you were a nervous patient initially. It’s lovely to know that you were pleased to receive such positive feedback about your oral hygiene during your recent visit. We’re also grateful for your kind words about our friendly and helpful team.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

The dentist was informative about the…extraction of 2 teeth

The dentist was informative about the procedure and that I understood the process and aftercare

5 August 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that your dentist clearly explained the procedure and made sure you understood the treatment process and aftercare. Keeping our patients informed and comfortable throughout their treatment is very important to us, and we truly appreciate your kind words.

Best Wishes Smart Dental Care Team

Rated 5 out of 5 stars

I've always been scared of the dentist

I've always been scared of the dentist, but the stuff was lovely and so gentle.I'm looking forward to coming back

29 July 2026
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Reply from Smart Dental Care

Thank you for your lovely feedback. We’re delighted to hear that our team helped make your visit a comfortable and reassuring experience, especially as you’ve always felt nervous about visiting the dentist. It’s wonderful to know that you found everyone kind and gentle and are now looking forward to your next visit. We truly appreciate your kind words.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Excellent care and a fabulous job done

Excellent care and a fabulous job done
The two members of staff were wonderful

31 July 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that you received excellent care and were so pleased with the treatment provided. It’s lovely to know that the two members of our team made such a positive impression. We truly appreciate your kind words and support.

Best Wishes
Smart Dental Care Team

Rated 2 out of 5 stars

Why lower standard of care?

My mum had a disappointing standard of care today unlike her previous good experience with dentist Ruth who explained each stage and was very thorough.
Today's dentist hardly waiting for the anaesthetic to work and then water was dripping from her mouth through the procedure (without the bib she would have been soaked). Finally, there was no explanation of costs until £80 bill was presented for the 20 minute appointment. It felt rushed.

3 August 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.

If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.

Rated 5 out of 5 stars

Tooth extraction

I had to have a tooth out on 9 July 2026 at Trafford Dental Centre in Stretford. I was absolutely terrified, crying, and behaving like a complete wuss !! Rucha and Cecilia were unbelievably kind to me. Rucha brought in her headphones so that I could listen to ABBA, and Cecilia held my hand throughout the procedure. They’re both really lovely and I’m so grateful to them for being so kind to me xxxx

9 July 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for sharing such a heartfelt review. We’re delighted to hear that Rucha and Cecilia went above and beyond to help you feel comfortable and supported during what was understandably a very daunting experience. It’s lovely to hear that the music and Cecilia holding your hand helped reassure you throughout the procedure. We’ll be sure to share your kind words with them both. We’re so pleased they could make such a difficult visit feel a little easier.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

The Best Dental Experience I’ve Had

I couldn’t recommend Jess Bell at Worsley Dental Centre highly enough. From the very first appointment, she was professional, friendly, and made me feel completely at ease throughout the whole process. She always gave honest, expert advice and took the time to explain everything, making sure I was happy with each step of my composite bonding treatment.

Her attention to detail and commitment to achieving the best possible result really stood out, and I couldn’t be happier with my new smile. Thank you, Jess, for all your support and for making the experience so comfortable. I’d recommend you to anyone considering composite bonding!

28 July 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback and for your kind recommendation of Jess Bell. We’re delighted to hear that she made you feel comfortable and confident throughout your composite bonding treatment. It’s lovely to know that her professional approach, honest advice, attention to detail, and clear explanations helped make the experience so positive. We’re especially pleased that you’re so happy with your new smile. Your kind words will mean a great deal to Jess and the team.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Staff are friendly and make you feel at…

Staff are friendly and make you feel at ease. The service i had was excellent. Booking process is easy.

30 July 2026
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Reply from Smart Dental Care

Thank you for your lovely feedback. We’re delighted to hear that our friendly team helped you feel at ease and that you were pleased with the excellent service you received. It’s also great to know that you found the booking process easy and convenient. We truly appreciate your kind words and support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Prompt, efficient and courteous

Appointment on time staff very professional and courteous. In and out within 10 minutes. Explained any future treatment that may be required.

31 July 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that your appointment ran on time and that you found our team professional and courteous. It’s also great to know that everything was explained clearly, including any future treatment that may be required. We truly appreciate your support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

All the staff were helpful and…

All the staff were helpful and professional

30 July 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you found all our staff helpful and professional during your visit. Your appreciation means a great deal to us, and we truly value your support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

It was good she talked me through what…

It was good she talked me through what she was doing and was very pleasant.

24 July 2026
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Reply from Smart Dental Care

Thank you for your lovely feedback. We’re delighted to hear that your dentist was pleasant and took the time to talk you through your treatment. Keeping our patients informed and comfortable throughout their visit is very important to us. We truly appreciate your kind words.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Check up

Very helpful, courteous and professional staff

30 July 2026
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you found our team helpful, courteous, and professional. Your kind words are greatly appreciated, and we’re pleased you had a positive experience with us.

Best Wishes
Smart Dental Care Team

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