SmartBuyGlasses Reviews 1,589

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the excellent quality of the products, often noting that items are authentic, well-protected, and exactly as advertised. The delivery service is frequently highlighted as fast, efficient, and prompt, with many people receiving their orders in good condition and within a reasonable timeframe. Reviewers also appreciate the exceptional customer service, describing it as attentive, empathetic, and helpful in resolving issues. The overall purchasing experience is often described as smooth and easy, leading many consumers to become loyal and returning customers due to the good deals and competitive prices offered. However, some people were dissatisfied with the product quality, describing certain frames as cheap or trashy. A few other people also felt that the customer service was poor, citing issues with slow responses, conflicting information, or unauthorized changes to orders. Some customers also noted that the shipping took longer than expected, and there were concerns about receiving used or returned items, which led to feelings of being overcharged.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers appreciating the genuine... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Quality

Customers consistently note positive experiences with quality, often receiving genuine products in good... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as professional,... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers finding prices reasonable, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my wa... See more

Rated 5 out of 5 stars

Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of thei... See more

Rated 5 out of 5 stars

The quality of the products is good. Cost is reasonable. The most important thing is that returning us very smooth and easy. So, if you make a mistake during shopping, the seller make it very smooth... See more

Rated 5 out of 5 stars

Have written to customer service for a justification of having to Self-drop off the return item, having said that it does cause many inconveniences to have this DROP off for 30Km thru/forth, despit... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses Singapore Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Best Option for my glasses

Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my warranty claim just barely 2 months before it ends. The team is professional, prompt and patient. I got my replacement glasses with new lenses after a few weeks. Great job and well done. You not only make me a happy customer, but a loyal and returning one too!

24 May 2026
Rated 5 out of 5 stars

This is the second pair of sunglasses…

This is the second pair of sunglasses I've purchased this year through SmartBuyGlassess.sg. I've always received genuine products in good condition and with excellent packaging. They offer a wide variety of new and fashionable brand sunglasses at reasonable prices, and frequently have coupons or discounts. Their service is warm and attentive, and all products are genuine with impeccable packaging, giving customers peace of mind and trust. I will definitely shop here again.🥰

In addition, I would like to take this opportunity to express my sincere gratitude to the SG customer service team for resolving some technical issues I encountered during this online shopping experience-SmartBuyGlassess.sg, which ultimately allowed me to finally own my favorite pair of sunglasses.😘😘

6 May 2026
Rated 4 out of 5 stars

Ray-ban

Great range of products and the assurance of the authenticity of the products. Transaction was pretty seamless and they have a feature to allow buyer to see how the glasses would look on them which is quite cool

18 April 2026
Rated 4 out of 5 stars

Everything from the 1st step of…

Everything from the 1st step of ordering till the moment I received the eyewear have been very smooth sailing. This is my frequently visited site for my eyewear replacement.

14 April 2026
Rated 5 out of 5 stars

As expected, hope it last long

Received in good condition, nicely protected. It is made in China, shipped from Hong Kong. Not a problem to me, just hope it lasts long and doesn't scratch easily. So far it looks good, exact same as advertised.

25 March 2026

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