Smartappliancesuk Reviews 642

Best price on the net and online ordering was a breeze. Customer service provided an instant response to my question regarding delivery slots and the delivery team were excellent, really helpful.

I purchased an LG 4K TV from Smartapplianceuk June 2025. After purchasing on their site I received the usual receipt email which also told me I would be contacted by the courier with a suitable date for delivery. In my case certain dates were not suitable but we managed to find a date which suited us both. On arrival with my TV we opened the packaged and powered up the TV to ensure it worked before he left. Fantastic Service in my opinion. Thanks Smartapplianceuk

Communication was good throughout and product arrived as described and in perfect working order.

Company were flexible, and delivery turned up on the way agreed. Delivery persons also checked for missing items and damage

I ordered a Samsung Frame TV after discussing the lead time with James, one of their staff members. He assured me it would arrive within 7 days and even sent a payment link. However, they did not dispatch the TV, and it never arrived.

I spent three weeks trying to contact them to report the issue, with no reply whatsoever. They claim to reply within 24-48 hours, which is clearly untrue. They also claimed my emails went into their junk folder, which is another obvious lie. We had no communication issues during the sales inquiry, and a direct reply to their email would not end up in a junk folder. This is a pathetic excuse; what professional company isn't capable of checking their junk folder for weeks on end? Smart Appliances UK, you need a better excuse for your unprofessionalism.

I finally received a response only after instructing legal action and speaking to Trading Standards – funny how that works. They then advised they'd have the TV to me within a few days, yet again, it did not turn up. This happened a few times. Long story short, I eventually got my money back. The whole process took about a month, and a lot of my time was wasted on emails and follow-ups.

The director contacted me via email and informed me they had been dealing with multiple issues, and he'd had to "cash inject" funds into the company to overcome these issues. Obviously, this is a massive red flag.

The director offered to send me the fiber cable, which we urgently required before the TV's installation. I asked him to give me his word that this would be with me within a few days if I placed the order again. They did not reply, clearly demonstrating they cannot keep to their promises.

I highly recommend you do not trust this company with your money.

Smart Appliances UK, if you dispute any of this, I will post our email chain for everyone to review for themselves.

I tried many outlets for a Samsung One Cable with no joy. Tried Smart Appliances and they came up with the correct cable and we have saved our 5 year old Samsung TV

Bought a sampsung s95D tv and I am over the moon with it, it was perfect and as described by smart appliances, delivered it on time and at a date that was suitable for me the delivery man unpacked it and tested it before he left to make sure everything was OK wich it was and even offered to take the packaging back with him.
Well done, great price and service Thankyou A++++++.

Replied very rapidly to an email query - even at the weekend. Found us the correct samsung 'one connect' cable which had been extremely problematic to source until this point and it arrived extremely quickly - excellent service.

Family run business, great prices love that you can make an offer on an item! I don’t know any other business that allows this. Overall easy to deal with, it did take longer to get a response on questions or issues that I feel could have been resolved much easier and quicker if the company had a phone number. However I would use them again !

Placed an order for a TV but did not receive a delivery date after 3 weeks of waiting. You cannot contact the company by phone, only by email. They respond with a generic email asking you to be patient and will respond within 48 hours. This is infuriating when you just want an answer whether you are going to receive the item or not. They then said they had a serious issue with their courier once I said I will retract payment from the credit card company, this was not mentioned in any of the prior communications. I have now opened up a dispute to get a refund. Avoid!

The TV I ordered turned out to have been a returned one. It cannot be registered as it is already registered to the previous owner!! It has a slight fault in the screen. I have contacted them several times, only to be told reset it and they will warranty for the next year. I told them I want to register it with the manufacturer. Now they are just ignoring my emails. I will now leave it with trading standards.....

Rubbish company, found the LG G4 cheaper online, I took a screenshot of the cheaper price .
Smart appliances LG G4 55” price £1079
Harvey Norman price £989.10

Asked if they could match the price or cheaper, no reply.
Says on their website, cheapest online , they re not .
When you find the same product cheaper online they don’t reply !!

I purchased a tv for over £1000 and they never delivered it and still waiting for a refund. Contacted them loads of times and just sending back none helpful replies. Contacting my credit card company to envoke a section 75 to get my money back. My suggestion is stear clear.

Update on my experience with this company.
Despite having contacted them, without any response, I did eventually, yesterday (14 May) receive a message who stated that he was personally dealing with my problem of not having received the TV I ordered which I subsequently cancelled.
Surprise surprise... it was due to their carriers etc who had damaged a lot of TVs due to damaging them, blimey this does seem to be an ongoing problem with their carriers! Or perhaps just an excuse for not supplying what I ordered!!
I have now escalated this to my card issuer to get a full refund despite having asked Smart Appliances on numerous occasions for this.

Smart alliances were quick to respond and effective and delivered on time

I ordered 3 TVs from Smart Appliances UK and they gave me a great deal and even split the delivery to get me a new TV into my new home on time whilst I was waiting for the other 2 to be delivered by the manufacturer, the courier unpacked the TV and check for any damage with me before he left, I can only praise Smart Appliances UK for the service they offered me and the good communication given even over a bank holiday weekend and for the best price I could find too, I would definitely recommend! 👍

I bought an OLED TV from Smartappliancesuk with missing back panels, which have been delivered in a separate shipment. Good price anyway.

Thanks smartappliances for a smooth purchase,great price on my oled tv and informed delivery.
Will definitely use again.
Mr pope

Tv is great, good quality and the delivery company are very professional!