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See what reviewers are saying
Ended cooperation after several months of correcting commission statements for our advisers. Repeated silly errors in simple calculations and our team spent hours to check each commission statemen... See more
Company replied
Sarah Mann has a firm grip on organising and executing. She cleanses my admin, implements systems and processes and holds me accountable. I couldn’t be without her. I do not understand why every b... See more
Brilliant experience with this very well organised team. Smart PA are very action-focused and clear - just what you need when under time restraints and need admin help or to handover projects. I've ha... See more
Company details
Written by the company
SmartPA are leaders in providing professional PA, Secretarial and Administrative services to the business world. Our personal assistants are highly skilled individuals, each having attained the SmartPA accreditation award during their first 3 months with the company. We follow up our training with mentorship, support and an individual onboarding process with each client to ensure you enjoy the highest level of support and expertise within your business. The support we offer your business will free up your time, decrease your overheads and introduce a valuable new team member into your business. Whether it's a few hours bookkeeping, some copy typing, data input or call handling, we will put a package of support together for your business based on your budget and goals. Our administrative assistants can offer a range of back office business support including (but not limited to): Travel Diary Management Research Bookkeeping Document Production Call Handling Social Media Data Entry Transcription
Contact info
13 Dublin Street Lane South, EH1 3PX, Edinburgh, United Kingdom
- +44 (0) 845 872 2262
- info@smart-pa.com
- smart-pa.com
4.6
Excellent
297 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really professional and attentive
Really professional and attentive level of support. Debbie was great throughout and SmartPA were always flexible to our needs. Wouldn't hesitate to use them again in the future.
1 July 2023
Unprompted review
Reply from SmartPA
Hi Ruth,
Thank you for taking the time to review us!
We thrive on this type of feedback, so we will be sure to pass this review off to the Debbie. Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish.
We look forward to supporting you again.
All the best!
Brooke
SHOCKING STAY AWAY…
This company has delivered substandard services. The calls were not answered and frequently missed. I sent several emails over a few months and then ultimately had to withdraw. I decided to Terminate when 2 clients that called have a very different account of the message emailed to us by the call handler.
Instead of apologising and rectifying the matter and allowing us yo terminate we are now being penalised for wanting to withdraw with financial penalties, never mind compensating us for loss of business. Thd calls are outsourced to various countries around thd globe, staff handling calls change all the time as does the quality of the staff.
STAY AWAY . They are detrimental to your business , overpriced and rubbish service.
11 August 2023
Unprompted review
Excellent service
Excellent service, quick to respond, great value for money too. Our Smart PA, Savhannah, has been incredibly helpful, quick to take to the required tasks, and very adaptable. Would highly recommend.
3 August 2023
Unprompted review
Reply from SmartPA
Hi Chris
Thank you so much for your positive feedback! We're thrilled to hear that you've had an excellent experience with our service and that Savhannah, your Smart PA, has been so helpful and adaptable. Customer satisfaction is our top priority, and it's great to know that we've met your expectations.
Thank you for recommending our service and we look forward to continuing to support you.
Brooke
Expert, Efficient and Reliable PA
Nicky stood in just when we needed her and she provided a high quality and expert service.
I would have no hesitation in employing her again, or recommending her to others.
22 June 2023
Unprompted review
Reply from SmartPA
Hi there,
Thank you so much for taking the time to review SmartPA! We are delighted to hear that you are getting on well with your support.
Our main aim is to become a seamless integrated part of your business, so we thrive off this type of feedback! I'll be sure to pass this on to the team and Nicky.
Thanks again!
Megan
Helpful and flexible
Helpful and flexible administration support with diary management, minute-taking. Very clear and friendly communication with a dedicated PA and also holiday cover included.
1 August 2023
Unprompted review
Reply from SmartPA
Hi Sarah,
Thank you so much for taking the time to review SmartPA! We are delighted to hear that you are getting on well with your support.
Our POD structure and clear communication process is something we pride ourselves on. I'll be sure to pass the message on to the team.
Thanks again!
Megan
A big thank you to SmartPA
I am very happy with the services provided by SmartPA. The team is well organised, always willing to adapt to the needs of my business and takes the time to understand the needs of my customers. As I can't be everywhere all the time in my business, it's a big relief to have the support of Khooshi Singh, Lisa Higgins and Frances Nwanodi.
14 June 2023
Unprompted review
Reply from SmartPA
Hi Samantha,
Thank you so much for taking the time to review SmartPA! We are delighted to hear that you are getting on well with your support.
Our main aim is to become a seamless integrated part of your business, so we thrive off this type of feedback! I'll be sure to pass this on to the team.
Thanks again!
Megan
Professional PA service from Judy at SmartPA
We have worked directly with Judy from SmartPA, she fully understood our needs and stepped in when we really needed some external help. Always polite, efficient and professional. Highly recommended. Gary - Wales Manager for Social Farms & Gardens
1 June 2023
Unprompted review
Reply from SmartPA
Hi Gary,
Many thanks for taking the time to leave us a review! We thrive on this type of feedback from our clients, so we will be sure to pass this on to Judy and the rest of the SmartPA team.
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our seamless onboarding and professional PA support.
Thanks again!
Megan
Working with Diane Bennett was such a…
Working with Diane Bennett was such a wonderful work experience. Diane is someone who you don't just want on your team but you NEED her on your team. I have never met someone with such a formidable work ethic while maintaining the ability to be approachable and friendly. Dian's most admirable characteristic is the pride she takes in her work, somehow she manages to always give things 100%. The working relationship with Diane is something that I will value for a long time.
2 March 2023
Unprompted review
Reply from SmartPA
Hi Jamie,
Thanks so much for leaving such a lovely review! We'll be sure to pass on the kind words to Diane.
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our seamless onboarding and professional PA support.
Thanks again!
Megan
Working with Di Bennett
Di Bennet has quickly become a cornerstone of our company. Her efficiency and competence allows the executives to focus on the big ticket items, as we don't have to worry about day to day issues. Every company should have a Di.
2 June 2023
Unprompted review
Reply from SmartPA
Hi Deon,
Thanks so much for leaving such a lovely review! We'll be sure to pass on the kind words to Diane.
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our seamless onboarding and professional PA support.
Thanks again!
Megan
We have been working with Gillian…
We have been working with Gillian Skendaj from SmartPA for over 6 years.
Gill is proactive, reliable, and very well organised. She is responsible for coordinating calendars for our senior management team, organising complex travel itineraries and events, expenses processing and other ad-hoc tasks.
Gill has provided exceptional administrative support throughout our time working together and is very much a valued member of our team.
30 May 2023
Unprompted review
Reply from SmartPA
Hi Anila,
Thank you so much for taking the time to review SmartPA! We are delighted to hear that you are getting on well with your support.
Our main aim is to become a seamless integrated part of your business, so we thrive off this type of feedback! I'll be sure to pass this on to the team and Gillian.
Thanks again!
Megan
Excellent Service
We have been working with SmartPA for over a year and in that time they have provided an excellent service to our organisation. The ability to have flexible support allowing us to increase the amount of time available for projects, as and when we need it most, meant that we are able to operate more efficiently than would otherwise have been the case. The skills we need to progress have been available from the support person when we need them.
16 May 2023
Unprompted review
Reply from SmartPA
Hi Richard,
Thank you so much for taking the time to review SmartPA! We are delighted to hear that you are getting on well with your support.
Our main aim is to become a seamless integrated part of your business, so we thrive off this type of feedback.
Thanks again!
Megan
Great Team
The team are always prompt with emailing us and are always polite.
15 May 2023
Unprompted review
Reply from SmartPA
Hi Lynne,
Thanks so much for leaving such a positive review! We will be sure to pass this on to the team.
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our seamless onboarding and professional PA support.
Thanks again,
Megan
Efficient support and responsive service
Great and speedy communication with everyone involved and helpful support in our auditing process.
9 May 2023
Unprompted review
Reply from SmartPA
Hi Christina,
Many thanks for taking the time to leave us a review!
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you.
Thanks again!
Megan
Reliable and responsive
Fay and Chantel are a true extension of our team. They prioritise in accordance with our needs and can always be relied upon.
9 May 2023
Unprompted review
Reply from SmartPA
Hi Gavin,
Many thanks for taking the time to leave us a review! We thrive on this type of feedback from our clients, so we will be sure to pass this on to Fay, Chantel and the rest of the SmartPA team.
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our support.
Thanks again!
Megan
SmartPA has completely changed my worklife
SmartPA has been the best and most supportive solution I've had in many years. They're reliable, effective and very fast and professional. My workload had become a lot more manageable as a result of all of the support I receive from them. They have become a core function and a critical part of my team.
2 May 2023
Unprompted review
Reply from SmartPA
Hi Aidan,
Thank you so much for taking the time to review SmartPA! We are delighted to hear that you are getting on well with your support.
Our main aim is to become a seamless integrated part of your business, so we thrive off this type of feedback! I'll be sure to pass this on to the team.
Thanks again!
Megan
We have been using Smart PA for around…
We have been using Smart PA for around the past 11-12 months, primarily for book-keeping services. The support, organisation and set-up is straight forward and you are dealing with efficient and personable people. Special mention for Pam Kappa who was our assigned team member. Pam is an absolute star on all levels. Absolutely fantastic to deal with and has made a positive impact on our business. Would highly recommend to other businesses in need of support
14 April 2023
Unprompted review
Reply from SmartPA
Hi Stuart,
Thanks so much for leaving such a lovely review! Pam is a superstar, we'll be sure to pass on the kind words to her.
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our seamless onboarding and professional PA support.
Thanks again!
Megan
We have been working with SmartPA for 3 years
We have been working with SmartPA for the past 3 years, since we had ti change the way we worked as Covid started.
Currently Maia is supporting our Team and doing an excellent job helping to manage diaries, deal with enquires, manage CRM system and help to finalise a range of reports and presentaions
4 April 2023
Unprompted review
Reply from SmartPA
Hi Paul,
Many thanks for taking the time to leave us a review! We thrive on this type of feedback from our clients, so we will be sure to pass this on to Maia and the rest of the SmartPA team.
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our seamless onboarding and professional PA support.
Thanks again!
Megan
Reply from SmartPA
Hi Miranda,
Thank you for taking the time to review us! We thrive on this type of feedback, so we will be sure to pass this review off to the team.
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our seamless onboarding and professional PA support.
Thanks again!
My Smart PA Michelle is absolutely first class
My Smart PA Michelle is absolutely outstanding- the ultimate professional - I really could not ask for more- her attention to detail, conduct, responsiveness and capability is all just first class- could not be happier.
27 March 2023
Unprompted review
Reply from SmartPA
Hi Lucy,
We love hearing from our clients, and it is fantastic to see the service provided by Michelle has been professional and to a high standard.
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our seamless onboarding and professional PA support.
Thanks again!
Megan
Thanks Ralitsa Todorova
Thanks Ralitsa Todorova - SmartPA Partner
Polite and useful services at reasonable rates.
Has a positive approach to administration elevated the hassle out of mundane tasks.
12 January 2023
Unprompted review
Reply from SmartPA
Hi Nicholas,
Many thanks for leaving us a review - positivity is what we all about here at SmartPA so we are delighted to hear that you have had a positive experience!
Our goal at SmartPA is to deliver exceptional services designed to help businesses and people flourish. We are ecstatic that we were able to make it happen for you through our seamless onboarding and professional PA support.
Thanks again!
Megan
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