Just had my account suspended and I have sent email asking why as can't do live chat unless you are signed in. Still waiting for a proper response after 3 days.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Opened an account as I've not had another exchange account since joining Betfair years ago. Anyone trying to establish themselves in this niche market is going to find it tough competing ag... See more
Company replied
I am using several years now. But week ago they requested documents from me which i provided. They dont talk to me on email and wont let me login to acess their live chat
Company replied
Great customer service on the issues I had encountered. Thankyou
Company replied
Company details
Information provided by various external sources
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Contact info
United Kingdom
- support@smarkets.com
- smarkets.com
2.6
Poor
595 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They ban winning accounts and blame it…
They ban winning accounts and blame it on safer gambling how when am up you didnt active safer gambling when I was down only when am up its a way to close your account but they messed with the wrong person so I will see them on resolver
17 April 2025
Unprompted review
Reply from Smarkets
Hi Ricky Lee!
Sorry to hear this. We understand your frustration, but account reviews related to Safer Gambling are important and are there for your own wellbeing. If you’d like to discuss it further, please reach out to our team.
So after my first review
So after my first review, someone from Smarkets advises me to get in contact to discuss my circumstance and get some assistance with being hacked and my funds used. I didn't get to discuss anything as they immediately suspended my account to then spend 10 whole days just for them to send me the same copy and paste message about how they consider the funds to be used by me. A small discussion about my betting habits, device IP and location IP could all easily indicate that it wasn't me but they don't even give you a chance to plead your case, they just stonewall you. So what even is the point of someone replying to these reviews to appear like they're willing to help when they're not? Absolutely abysmal customer service. Do not trust them with your money if this is how they conduct themselves
15 April 2025
Unprompted review
Reply from Smarkets
Hi Nutta 2!
We're really sorry to hear about your experience and completely understand your frustration. It’s never our intention to make anyone feel ignored or unheard, especially in serious situations like this. We genuinely appreciate your feedback and will be passing it on to the relevant team to review how we handle these cases. If you're open to it, we’d still like to re-examine your case—please reach out again via email at support@smarkets.com
Terrible service gave me a 500 pound…
Terrible service gave me a 500 pound monthly deposit limit what good is that when it’s ment for trading.
14 April 2025
Unprompted review
Reply from Smarkets
Hi Jonathan
Thank you for your feedback, and I'm sorry to hear you're frustrated.
Deposit limits are set in line with our responsible gambling policy, but we understand that every customer’s needs are different — especially when using the platform for trading. If you believe your limit doesn’t reflect your financial circumstances, we’d be happy to review it with you.
Please feel free to get in touch so we can look into this further.
Kind regards,
Seb
Smarkets Customer Experience Team
User Friendly Platform for everyone
User Friendly Platform for everyone
10 April 2025
Unprompted review
Reply from Smarkets
Hi Kekunawela!
Thanks! Great to hear you're finding the platform user-friendly! 👍
Fantastic
Fantastic! For me, the best exchange layout and easiest to use.
7 April 2025
Unprompted review
Reply from Smarkets
Hi There
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Unable to log into account
I have been unable to log into my account for several months. Keeps displaying different messages. Now too many login attempts need to update password. Smarkets do not reply to any of my emails. The phone line is inactive and I cannot access chat because I cannot login. This is really annoying I do not have much in the account but cannot use it.
31 March 2025
Unprompted review
Reply from Smarkets
Hi David
Sorry for the trouble. Your account is locked due to too many failed login attempts. Please reset your password. If you don’t get the email, check your spam or junk mail.
If you still require further assistance, please contact us at support@smarkets.com so we can check this further for you.
Smarkets team
Improve the app
Overall Smarkets is decent, however the app is terrible. They blame it on your device rather than fix the problem. All the people I know have the same timeout issues and all use different devices. I also have BF, Betdaq and Matchbook apps that just work, with no such issues. That and going down on major events are a problem
29 March 2025
Unprompted review
Reply from Smarkets
Hi Darren! Thank you for your feedback! We’re sorry to hear about the issues you’ve experienced with the app. We’re always working to improve, and we appreciate you bringing this to our attention. We’ll pass your comments along to our team for further investigation. - Smarkets team
u guys dont have top 2 places for horse…
u guys dont have top 2 places for horse racing markets that has 8 or more horses and also have worse prices on greyhounds by 10% on avg compared to other exchange sites
27 March 2025
Unprompted review
Reply from Smarkets
Hi Okok!
Thank you for your feedback! We appreciate you sharing your thoughts. We’re always working to improve and will take your comments about horse racing and greyhound prices into consideration as we continue to enhance our platform. Please contact us at support@smarkets.com so we can check this further for you - Smarkets team
I keep coming back to Smarkets
I've been with Smarkets a few years now.
I have used a number of other betting exchanges in the past but prefer Smarkets for the clean web interface it offers and the low rates of commission that it charges.
In addition, I've always found their support team very helpful and prompt to respond to any enquiries.
All, in all a great company to work with.
20 March 2025
Unprompted review
Reply from Smarkets
Hi There
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Contacted their chat line
Contacted their chat line. Wasn't expecting any problems. They've always been pretty good and helpful. Had an issue with a withdrawal. It wasn't them not wanting to give money back, just the T&c of withdrawal is all. Anyway, soke to a lady called Alice and she immediately resolved the problem. 10 out of 10 for customer service! Well done Smarkets.
19 March 2025
Unprompted review
Reply from Smarkets
Hi Mark
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
My question was answered clearly and…
My question was answered clearly and promptly. Was very quick the customer service to reply and taken care of fast. Really appreciate the help and how easy it was to solve this! Very, very happy with smarkets and will definitely tell friends to use your platform. Thanks again
16 March 2025
Unprompted review
Reply from Smarkets
Hi Brett
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
I Have been betting with Smarkets for a…
I Have been betting with Smarkets for a few years and had no problems with them being genuine.
Just been on live chat regarding unsettle bet, issue resolved. Thanks Juhn
15 March 2025
Unprompted review
Reply from Smarkets
Hi John
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
I like the better odds you get on this…
I like the better odds you get on this site,no brainer really,put the same money on to win more??.Withdrawals are fast and there is pleanty of markets to go at,
8 March 2025
Unprompted review
Reply from Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Reply from Smarkets
Hi Rajiv
Thank you very much for your review.
We’re delighted to hear that you find Smarkets intuitive and easy to navigate. Your positive feedback means a lot to us!
Please do not hesitate to reach out to us via live chat or email at support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Seb
Smarkets Customer Experience Team
Great and fast customer service
7 March 2025
Unprompted review
Reply from Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Great customer support!
Haven't had Smarkets for long but already really happy, I lost a bit of money due to an incorrectly voided bet and thanks to James this issue was resolved very quickly.
Very happy customer.
6 March 2025
Unprompted review
Reply from Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Alice was very helpfull
3 March 2025
Unprompted review
Reply from Smarkets
Hi there,
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Watching races
Been using them for years, no bonus gimmicks , just been read other sites reviews all get bad reviews, and non have replied to there reviews like smarket have, only thing recently started wanting a £5 bet to watch horse racing, which isn’t a issue
1 March 2025
Unprompted review
Reply from Smarkets
Hi Jeffrey
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful,
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
quick bet problemand accurate assistance.nice…
quick and accurate assistance.nice manner of agent
2 March 2025
Unprompted review
Reply from Smarkets
Hi 22040153,
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful,
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Yash
Smarkets Customer Experience Team
Closed account with out good reason (still had £540 guaranteed balance)
Questions the Smarket staff will NOT answer:
Can I see how you came to this conclusion to shut down my account, what figures did you use, you keep saying/acting like I did not have the funds to gamble and live on (will you please answer this question) . Also you did not account for money already guaranteed (£540 winnings) to be returned to my account.
There was no justification to close my account, other than get me back in the bookies (like with everyone else), only the big bookies benefit from this.
(Will you answer them now?)
Update:
Contacted the support as suggested below and they still REFUSE to answer my questions, just Fobbing me off, pure corruption this (what do you have to hide).
27 February 2025
Unprompted review
Reply from Smarkets
Hi Christopher!
Thanks for your feedback! We understand your frustration and apologize for any confusion. Due to privacy rules, we can't share specific details about account decisions, but we definitely take your concerns on board. Please reach out to our support team on support@smarkets.com and we will be able to check this further for you.
Kind regards,
Fran
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