Small Pet Select Reviews 

824
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 774 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fresh, premium-quality hay, alongside wonderful treats and truly thoughtful, personalized touches included in their delivery packages. Consumers also deeply appreciate the remarkably prompt shipping services and the exceptionally friendly, highly responsive customer support team that readily assists people with modifying or managing orders. Some reviewers were not happy with occasional shipping delays where packages took unusually long to arrive. A few consumers additionally noted receiving substandard batches of hay, incorrect items, or frustrating delivery mishaps, though support agents usually stepped in quickly to resolve these problems.

What people talk about most

Product

People report positive experiences with the product, highlighting the exceptional freshness and high quality... See more

Quality

Consumers find quality to be positive and consistently high, highlighting fresh and fragrant hay. Reviewers... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting the remarkably fast... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as top-notch, quick, and efficient.... See more

Order

Clients share positive opinions on order, highlighting how easy the purchasing process is and how quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the personal notes, to the quality of hay, and with the amazing surprise free gifts. Priceless. Nothing will keep us from continuing to use Small Pet Select for all of our sweet family member's (... See more

Rated 5 out of 5 stars

My bunny got fleas fr/ our 2 kittens,& she was suffering- scratching her hair off her ears, etc. Treated the cats and gave the rabbit 2 different flea baths w/ kitten flea shampoo,& after she was dry,... See more

Rated 5 out of 5 stars

They are always very great with customer service, whether it was solving an issue or needing to cancel an order. The hay is top notch, and it’s priced well given the quality. They also have many diffe... See more

Rated 5 out of 5 stars

Amazing experience! I ordered a comb for my bunny from here and it works wonders! Before finding this comb, I seriously could not find anything else to get through her fur and remove the excess fur th... See more


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!


Contact info

4.8

Excellent

TrustScore 5 out of 5

824 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(824)

770 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Rather dissapointed

I order every snack for my guineas from Small Pet Select and the love them so I figured I could trust the hay based on their promise of picky pet approved and all the good reviews I’ve read. I ordered 30 lbs of hay total 20lbs of Orchard hay and 10lbs of 2nd cut Timothy hay, their favorites. Package arrived on time and the hay looked great but didn’t smell fresh and my guineas won’t touch it. I’ve tried hiding treats in it, making it fun for them but the refuse to eat it. It’s been almost two weeks now and had to order Kaytee Timothy hay because I fear their teeth becoming overgrown. I reached out to customer service, sent an mail with photos and explaining my issue but haven’t heard anything back from anyone yet. They have a 14 day return policy so my worry is that no one will respond before that time is up. It’s dissapointing for sure since I’ve spent so much money with this company, and seriously do value them for my guineas. I was so excited to order bulk. I’ll post an update if the issue gets fixed.

30 June 2026
Small Pet Select logo

Reply from Small Pet Select

Thank you so much for taking the time to share your experience, Jacklyn! We completely understand how easy it is for emails to slip into the junk folder, and we're so glad our team was able to quickly connect with you and turn things around.

We always want to make sure you and your guinea pigs are well taken care of. Your store credit has been processed so you can find the perfect cut of hay for your little ones. We truly appreciate your kindness and your support! 💗

SmallPetSelect

Rated 5 out of 5 stars

Best hay best, best on the market. Go on give it a try.

Easy check out, fast shipping, my chinchilla (Bonky/pizza roll) loves this stuff. Tried everything under the sun. Doing the orchard hay. She usually gets timothy 2nd cut (HIGHLY RECOMMENDED/REQUIRED), but im allergic to it. Orchard hay is supposed to be easy on allergies, AND IT IS.She used to eat carnival but after a year she barely touched it. But this stuff is fresh. You can see it, smell it. It's lush green and is hay dust free.

4 July 2026
Rated 5 out of 5 stars

New bunny mom with picky hay eater

Im a new bunny mom and im finding out how fragile their little digestive systems are. How important nutrition is, how hay consumption is number one to help prevent gi-stasis, and to keep their teeth healthy. My Luna wasn't eating enough hay, although I was buying ox bow which is a known and recommend brand. Bunny influencers kept mentioning Small Pet Selects, so I decided to give it a try. I was blown away with how IMMEDIATE her response was to it! I think you guys sprinkle bunny crack on it lol jk But Luna absolutely loves it!! I decided to auto ship the big 10lb box every 4weeks but I think to keep it fresh I should switch it to 5, 2lb boxes every 4 weeks so I open a little box every week and the others stay sealed. Right now she thinks she is queen of the mountain and hops on top of it and munches and likes to climb under the lid as a tunnel. I sprinkle some in her litter and dig box and seal up the box when we are not home. Its only been a week so I hope she still eats it like this by the end of the month, if not not its because I should have went with the smaller box. Luna also loves the treats!! You carry the selective brand i get her at a good price and I decided to try the "sticks" instead of the o's i normally get. I gave it while grooming to keep her busy and she loved it! I had an issue with a coupon code and a sweet rep responded and resolved my issue so fast. I definitely recommend this brand and they have a new long term customer : ) My only complaint is that I live in a condo and the day it got delivered it was raining. Thank God it wasn't pouring so the box didnt get completely destroyed, but it was wet it some places and was luckily able to dry. We've been getting a lot of rain here lately and I have no porch or cover at my front door. Im a little concerned for future deliveries and hope the box can be placed in a bag on rainy days. Id hate to come home to a completely soggy mess.

3 July 2026
Rated 3 out of 5 stars

Fun experience, but not good value for money (for my buns)

It was super cute that they sent a little stone with my bunnies names on it and the extra note, I thought it was very sweet and personalized - the customer service part was above and beyond. That being said, I guess I had higher expectations for the bunny box content. I loved the experience of opening it with my bunnies but I just felt like I could’ve gotten better value for my money if I went to the store and picked out the toys and treats that I know my bunnies like.

3 July 2026
Rated 5 out of 5 stars

it got here in a few days th box wasnt…

it got here in a few days th box wasnt damaged an it was a good amount for a free sample
when i opened it an gave her a small amount she jumped right in her food bowl
an was just shoving things in her mouth running to her house an had herself a good meal an she really loved i never soon her go crazy over new food before

3 July 2026
Rated 5 out of 5 stars

Hay delivered on time as expected

Hay delivered on time as expected, good quality and the box was bigger than i thought. There was no separation for the sample but it does not matter as we trying them all out anyway!! Loving this!

3 July 2026
Rated 5 out of 5 stars

10/10 seagrass slipper

Got the seagrass slipper for my bunny and he tore into it immediately. Product arrived in perfect condition. Not a single wire in it!

2 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look