Small Pet Select Reviews 

824
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 774 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fresh, premium-quality hay, alongside wonderful treats and truly thoughtful, personalized touches included in their delivery packages. Consumers also deeply appreciate the remarkably prompt shipping services and the exceptionally friendly, highly responsive customer support team that readily assists people with modifying or managing orders. Some reviewers were not happy with occasional shipping delays where packages took unusually long to arrive. A few consumers additionally noted receiving substandard batches of hay, incorrect items, or frustrating delivery mishaps, though support agents usually stepped in quickly to resolve these problems.

What people talk about most

Product

People report positive experiences with the product, highlighting the exceptional freshness and high quality... See more

Quality

Consumers find quality to be positive and consistently high, highlighting fresh and fragrant hay. Reviewers... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting the remarkably fast... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as top-notch, quick, and efficient.... See more

Order

Clients share positive opinions on order, highlighting how easy the purchasing process is and how quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the personal notes, to the quality of hay, and with the amazing surprise free gifts. Priceless. Nothing will keep us from continuing to use Small Pet Select for all of our sweet family member's (... See more

Rated 5 out of 5 stars

My bunny got fleas fr/ our 2 kittens,& she was suffering- scratching her hair off her ears, etc. Treated the cats and gave the rabbit 2 different flea baths w/ kitten flea shampoo,& after she was dry,... See more

Rated 5 out of 5 stars

They are always very great with customer service, whether it was solving an issue or needing to cancel an order. The hay is top notch, and it’s priced well given the quality. They also have many diffe... See more

Rated 5 out of 5 stars

Amazing experience! I ordered a comb for my bunny from here and it works wonders! Before finding this comb, I seriously could not find anything else to get through her fur and remove the excess fur th... See more


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!


Contact info

4.8

Excellent

TrustScore 5 out of 5

824 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(824)

770 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love them

Loved how they personalized the shipment to our bunny :) arrived fast, and they even sent a free treat as a welcoming gift. Very personable.

26 July 2026
Rated 5 out of 5 stars

Deeply Touched by the Service Received!!

I was deeply touched by the personalized slate you made for my guinea pig, Sakura, and the extra gifts you included with the timothy hay. It was so unexpected and such a kind gesture that it touched my heart and I am very thankful and appreciate your business going well above-and-beyond. I'm also stunned at how quickly my order arrived and how many updates I received on the status of the transit. 5/5 stars! Thank you!!!!

27 July 2026
Rated 5 out of 5 stars

Amazing service and a warm personal style of business❤️

I (and my partner) am so impressed with small pet select! I needed a brush for my bunny and saw the price was comparable here to Amazon. I like to support small businesses so I ordered from here and was even able to find a little discount code. Not only did we get our brush in great time, our package was clearly delicately and thoughtfully wrapped and shipped, with our bun’s name handwritten on the box in capital letters, a hand written note, and a bag of treats for him for free. I’m so happy I went with small pet select instead of Amazon. I will be back!

27 July 2026
Rated 5 out of 5 stars

My bunny got fleas fr/ our 2 kittens,&…

My bunny got fleas fr/ our 2 kittens,& she was suffering- scratching her hair off her ears, etc. Treated the cats and gave the rabbit 2 different flea baths w/ kitten flea shampoo,& after she was dry, applied Small Pet Select Flea and Tick. Applied a second dose the next day,& she seems to be scratching less. Now that the cats are medicated, i think think the house is cleared.

27 July 2026
Rated 5 out of 5 stars

From the personal notes you took time to write us a note about Glenn Coco's name and you did it with precise care and perfection!! Thank you, Jacob!!

From the personal notes, to the quality of hay, and with the amazing surprise free gifts. Priceless. Nothing will keep us from continuing to use Small Pet Select for all of our sweet family member's (rabbit) feeding, grooming, playing, living, etc. Top notch customer service and care. You know how much bun fams love their buns!!! And it's appreciate!!

25 July 2026

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