I wish I had read the other views first. My order was mistakenly sent to the billing address instead of the shipping address. Even though I PAID FOR PACKAGE PROTECTION, they refuse to send a replaceme... See more
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Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble wit... See more
PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (o... See more
Placed an order Wednesday, March 21, 2018 @ Noon. It is Saturday, March 24, 2018 & order still has not arrived. Called Customer Service @ Smallflower & they stated shipping had been delayed due to we... See more
Company details
Contact info
4716 N. Lincoln Avenue, Chicago, IL 60625
- 800.252.0275
- customerservice@smallflower.com
- smallflower.com
Hasn’t replied to negative reviews
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Good prices, fast shipping
Best price I can find for Eco Thyro 125. Shipping is fast. Zero complaints.
Praise
I've been buying from this retailer for years and have never been disappointed. My Mother ( God rest her soul) bought from them for about 20 years before she passed away. Never ever did she have any problems. Everything always was as promised. I would never buy from anyone else.
very poor shipping, leaking all over the box !!!
Seems like a good place to get things I need, however the shipping needs drastic improvement. I wasn't happy to receive aftershave that was drenched all over my box and other items, UNACCEPTABLE. pack the items better. Pay to much money for this to happen. I don't think ill be shopping with this company again after this mishap. Takes to long ship and when I receive the items its a nightmare.

Reply from Smallflower
Eficcient
my shopping experience with SmallFlower was very good, they was very efficient.
Great service and good products.
Found the product I was looking for which was hard to find. It was properly packaged and delivered promptly to my residence.
Very Reliable
Smallflower (Mertz Apothecary) carries high quality products and every order I've placed has been fulfilled accurately. Their own reviews they provide, along with allowing costumers to submit their own reviews helps in making informed selections.
Great Company
Have purchased several times from this company and each time the shipment is real fast and always correct. It is easy to find desired items on their website as well. They also have a nice selection of products, many are hard to find European products. Highly recommend this company!
smallflower is really a big flower
great selection, reasonable prices, excellent service and delivery.
Quick & Easy
Great selection & really fast shipping. I'll be ordering from here again
DYE Review
Quality products for great prices & assortment. Expedient shipping.
Mostly satisfied
Got most of the items I ordered....except one...in a timely manner still waiting for the sponge....and it has been quite a while....
Good shave
Items came as expected
Shave soap amazing
Have yet to try all brands of razor in sampler
Tremendous variety
Smallflower offers items I have not seen offered in stores or catalogs and I live in northern California. I'm not much of a shopper, but I look forward to getting Smallflower's catalogs to see the variety of unusual offerings.
I particularly love their extensive line of 4711 products -- the citrus soaps and citrus revitalizing water.
Love the store. Shipping via UPS Surepost is a sure way to delay my delivery. Not a fan.
I wish free shipping didn't become delayed shipping. That is not a perk.
Wonderful product!
I ordered a rare kind of incense and when it arrived it was exactly as I expected....delicate and refined.
Excellent service , great product!
Excellent shopping experience
Good pricing and excellent shopping experience
The people at Smallflower have been good to me!
I appreciate the fact that the Smallflower people care about the whole of the person. They have quality products at great prices. I purchase a product for my thyroid and I am grateful to have this product available for purchase. So, for me, Smallflower has made available an item that I no longer have access to locally. They are prompt in their response to my order.
Thank you, Smallflower team.
THE BEST
My recent order arrived with a problem. The cap on a bottle had come off inside the manufacturers packaging and was completely empty. One phone call to Smallflower and a replacement was shipped the same day. I would call that an example of customer service that every seller should strive for.
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