The mask was never delivered to my office. The address was correct. It got to Tallahassee and was "out for delivery." It never made it to my office. Now I am told that the product has been retur... See more
Company replied
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See what reviewers are saying
I bought the 3D Sleep Eye Mask and the Noise-Cancelling Earplugs and honestly, I didn’t know what to expect but they’ve completely changed how well I sleep. The mask is super soft, doesn’t press on my... See more
Company replied
I am 90 years old and generally need 8 hours sleep which is difficult in summer, as I like to wake early. I have found that, wearing my new Slumberite mask , I can easily go to sleep, while it is sti... See more
Company replied
I ordered these nighttime earplugs with hopes that they would enable me to experience better, longer, deeper sleep. As advertised, I did not hear my husband snoring, but I did hear an emergency vehicl... See more
Company replied
Company details
Written by the company
We specialise in premium sleep solutions designed to help you fall asleep faster, stay asleep longer, and wake up feeling refreshed.
Contact info
United Kingdom
- support@slumberite.com
- slumberite.com
3.0
Average
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From time to time.
From time to time I have been a restless sleeper. Your 3D mask seems to have calmed me down some as evidenced by the array or disarry of the bed covers. I am a widower & live alone.
24 September 2025
Unprompted review
Reply from Slumberite
Hi Roger, Thank you so much for sharing your experience with us. We’re truly glad to hear that our 3D mask has brought you more comfort and restful nights. Sleep is such an important part of wellbeing, and knowing it’s helping you settle more peacefully means a lot to us.
We appreciate you taking the time to leave this thoughtful feedback, and we wish you many more calm and restful nights ahead.
Poor and cheap product
Very cheap and does not in any way warrant £20 price tag. Delivery was 2 weeks which in this day and age is V poor. I tried to return as I was advised (whilst waiting for them to arrive) by an ear nurse that these are a bad product as they stimulate ear wax buildup I went through the return process only to be told I could only return through DPD and the cost would be $14 wow feel like I’ve been conned
18 September 2025
Unprompted review
Reply from Slumberite
Hi Nathan, thank you for leaving us a review, this is definitely not the customer experience we strive for and are dedicated to putting this right. We'll investigate why delivery took so long, as this is definitely not typical, our UK delivery time is 4-8 days from dispatch. Regarding the return process, yes, we agree, the returns process currently in place is not fit for purpose, and we are in the process of completely overhauling it to make it better for both our customers, and our internal processes. Please email our customer service team on support@slumberite.com and they will be able to guide you through our updated process which will not cost you anything.
Really they don't block the noise
Really they don't block the noise. I can't measure if 26 dB are so low but I've had to replace them for anothers to sleep.
21 August 2025
Reply from Slumberite
Hi there, thanks for your honest feedback, we’re sorry to hear the earplugs didn’t meet your expectations.
Our earplugs are independently tested to block up to 33 dB of ambient noise, which can significantly reduce everyday disturbances like snoring, city traffic, or household sounds but we understand this may not be enough for everyone, especially in louder environments.
We’d love to learn more about your experience and help make things right. Please reach out to our support team at support@slumberite.com and we’ll be happy to assist you with a replacement, upgrade, or refund.
Thanks again for giving us a try, your feedback helps us improve.
Loud snorer …
Unfortunately my partner is a very loud snorer and the product made very little difference. I have yet to find one that does.
14 August 2025
Reply from Slumberite
Hi Dawn, thank you for your feedback, we completely understand how frustrating loud snoring can be when you’re trying to get a good night’s rest.
Our earplugs are designed to reduce ambient noise by up to 33 dB, which works well for most everyday disturbances but unfortunately, extremely loud snoring can sometimes exceed that range. You’re absolutely right: finding the perfect solution for that can be a real challenge, and we’re sorry our product didn’t deliver the peace and quiet you hoped for.
Wishing you deeper sleep soon,
The Slumberite Team
Great for noise reduction
I bought these, not for sleep, but because crowd noises really bother me, as does the ambient noise on the subway. These are a great option. They don't completely shut out the noise, but they make it tolerable. Much appreciated.
15 August 2025
Unprompted review
Reply from Slumberite
Thanks so much for your thoughtful review!
We’re really glad to hear the earplugs are helping with everyday noise, especially in crowded spaces like subways. While they’re designed with sleep in mind, it’s great to know they’re also useful for moments of calm during the day. Your feedback means a lot and helps others find new ways to use them too.
Wishing you many more peaceful commutes!
The Slumberite Team
Terrible product for stomach sleepers
The mask is uncomfortable and an especially bad pick for stomach sleepers. I bought it thinking I could return it if it didn’t work out, but their “hassle-free return” is only applicable if you haven’t worn it or removed the tags, so now I’m stuck with it. It moves around a lot in the night (and if I tighten it any more I get a headache). The padding makes it impossible to sleep on my stomach or side comfortably because the padding hurts my eyes. I tried wearing it for about a week thinking I might adjust, but I ended up taking it off part way through the night every time after waking up multiple times throughout the night because of it. I never made it to morning with the mask still on. I’m a heavy sleeper and I truly hate this product.
1 August 2025
Unprompted review
Reply from Slumberite
Hi there, thank you for taking the time to share your honest experience, even though we’re really sorry to hear it was such a frustrating one.
Our 3D Sleep Mask was designed to provide a light-free, pressure-free experience, but we understand it may not be the right fit for every sleep style, especially for stomach sleepers. We’re also genuinely sorry that our returns policy caused added disappointment. While we do try to be transparent about the tag requirement for hygiene reasons, we never want customers to feel “stuck” with a product that doesn’t work for them.
We’d still love the chance to turn this around for you, even if the tags are removed. Please reach out to our team at support@slumberite.com and we’ll do everything we can to make things right.
The Slumberite Team
Reply from Slumberite
Hi Jay, thank you for leaving us a 5-star review, we're glad to hear you're happy with your order, and look forward to the opportunity to serve you again soon!
Only slightly better
It was only slightly better than the cheaper (insertable in your ear) earplugs, that’s available at a drug store. I blocked out almost all the sound that I wanted to block, using a $30 earmuff type of device.
14 July 2025
Reply from Slumberite
Hi Alfred, thank you for your review, we'r glad to hear that you're seeing a benefit using our earplugs, even if it is only slight, our earplugs may be more expensive upfront, but they are re-usable and designed to last years unlike the cheap disposable earplugs you may have tried in the past meaning that over the long term, you will save money with our plugs vs. disposable ones.
.they don't fix my ears for a sealed…
.they don't fix my ears for a sealed fit. I see no noise restriction in my ears. I FOLLOED INSTRUCTION BY TWISTING THE ONCE IN THE EAR. NOTHING CHANGED. What a ripoff.
16 July 2025
Reply from Slumberite
Hi Guy, thank you for leaving us a review, we're sorry to hear that you're not 100% satisfied with your recent purchase from us and this is not the typical experience we expect our customers to have. If you haven't already, we would recommend trying one of the 3 alternatively sized ear tips included, a larger ear tip should help to fix this problem. If the problem still persists, and you're not 100% satisfied, no problem, you can return them for a full refund within 100 days, no questions asked. You can initiate a return in our online portal here: https://returns.slumberite.com/
Been over two weeks since my order and…
Been over two weeks since my order and no update on the shipping tracking. Emailed the support email but no reply. I think it’s a scam based on my experience.
16 July 2025
Unprompted review
Reply from Slumberite
Hi, thank you for leaving us a review - we're terribly sorry to hear what has happened here, and it should just be a quick logistical fix, our team have reviewed our inbox and ensured that all enquiries have been responded to, we also requested more information from you via TrustPilot so we could locate your order number and proactively reach out to resolve this but you didn't respond. Please can you email our team on support@slumberite.com with your order number and we will ensure this is resolved for you ASAP.
they really block noise but the…
they really block noise but the smallest covers still hurt my ears...
10 July 2025
Reply from Slumberite
Hi Angela, thank you for leaving us a review, we're glad to hear that our earplugs are blocking the noise for you but sorry to hear they're not as comfortable as we strive for them to be, your feedback is really important, and we'll do what we can to improve the product moving forward!
Reply from Slumberite
Hi Paul, thank you for leaving us a review. We deeply apologise about what happened here. We've investigated this and the address you provided us with invalid, and our courier partners were unable to deliver so your order was returned to us, we then discussed with you about sending a replacement which was agreed upon on the 21st July, and has now been dispatched, but it appears this memo got lost between our support + warehouse team which caused an unnecessary and very frustrating delay. We are working on improving our processes to ensure that this issue can't happen again and apologise for any inconvenience that it may have caused you. Your replacement order is now on its way to your updated address and should be delivered shortly.
Hope in time the earplugs will work!!
I highly recommend Slumberite.....their customer service is second to none!
As for the earplugs they helped block out my husbands snoring a little but not as much as I was expecting !
Maybe in time they will help more! Here's hoping!!
7 July 2025
Reply from Slumberite
Hi Gilly, thank you for leaving us a review and for complimenting our customer service, we pride ourselves on this and are glad that our team provided you with a good experience. We're sorry to hear that the earplugs weren't as effective as you expected but we hope that you are able to sleep a little more soundly thanks to our earplugs! If there's anything we can do to assist you, please don't hesitate to reach out!
Slumberite Works Better than I Expected!
I ordered these nighttime earplugs with hopes that they would enable me to experience better, longer, deeper sleep. As advertised, I did not hear my husband snoring, but I did hear an emergency vehicle as it drove past. About a week in now, I can joyfully say that the quality of my sleep is markedly improved! I am contemplating getting another pair in case I lose one of the plugs. They are small and they fit wonderfully. Very much worth the cost.
7 July 2025
Reply from Slumberite
Hi Pinon, thank you for leaving us a 5-star review! We're absolutely thrilled to hear that our earplugs are helping you experience better, longer, and deeper sleep, this is the type of experience we strive to offer our customers! We look forward to the opportunity of serving you again soon!
After 2 months of using this 3D eye…
After 2 months of using this 3D eye mask, I have zero regrets super comfortable, blocks out all light, and helps me sleep so much better!
18 May 2025
Unprompted review
Reply from Slumberite
Hi Venus, thank you for leaving us a 5-star review! We're glad to hear that our 3D eye mask is helping you sleep much better!
I have never received my order
I have never received my order. I emailed several times. I was told they are on their way, but the tracking number shows no movement. I will ask my cc company to cancel the charge. Do not buy from this company.
*Edit: Only after posting this review did I receive a response from the company and then my order arrived 5 days later.
13 July 2025
Unprompted review
Reply from Slumberite
Thank you for leaving us a review, we're terribly sorry that you've not received your order yet and are dedicated to putting this right, this seems like a small logistics hiccup that should be easy to resolve. Please email our customer care team on support@slumberite.com with your order number so we can resolve this ASAP for you.
The ear plugs are advertised as noise…
The ear plugs are advertised as noise cancelling ear plugs. This is incorrect advertising. They do not cancel noise which is what I needed to get a good nights sleep.
27 June 2025
Unprompted review
Reply from Slumberite
Hi Jane, thank you for taking the time to leave us a review. We're terribly sorry to hear that you're not satisfied with our sleep earplugs. They are designed to reduce noise by 33dB which blocks the majority of low-frequency background noise out, but do not block out 100% of noise, this is intentional to ensure you can still hear your alarm or any other important sounds like fire alarms during the night. We'd be more than happy to offer you a full-refund for your order as part of our money-back guarantee, just email our team on support@slumberite.com.
Earplugs are good for side sleepers
I’m a side sleeper and have always struggled to find earplugs that are comfortable. Slept through the entire first night with no discomfort at all!
6 June 2025
Unprompted review
Reply from Slumberite
Hi Zak, thank you for leaving us a 5-star review, we're thrilled to hear that you're finding the earplugs comfortable for side-sleeping, and don't experience any discomfort when sleeping with our earplugs!
Finally sleeping through the night - so worth It!
I bought the 3D Sleep Eye Mask and the Noise-Cancelling Earplugs and honestly, I didn’t know what to expect but they’ve completely changed how well I sleep. The mask is super soft, doesn’t press on my eyes and actually stays in place. The earplugs block just enough noise to let me sleep without totally disconnecting from the world. Together, they’ve made a massive difference to my sleep. Fast delivery too. Highly recommend if you’re a light sleeper like me.
29 May 2025
Unprompted review
Reply from Slumberite
Hi Alessandra, thank you so much for your kind 5-star review! We're thrilled to hear that our eye mask and earplugs have completely changed the way you sleep and you're finding them comfortable!
I’ve already used the sleeping kit
I’ve already used the sleeping kit — it’s really impressive and so good! I’m loving it, thank you again!
25 May 2025
Unprompted review
Reply from Slumberite
Hi Vhea, thank you for leaving us a 5-star review, we're thrilled to hear that you're loving our sleep kit, we hope it continues to support your sleep for many nights to come!
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