Slumber Cloud Reviews 113

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

We had an extremely disappointing experience with Slumber Cloud. First, they made false claims about the quality of their products - they don't worth the price. Second, and that's the main point - the... See more

Rated 2 out of 5 stars

There's a lot of competition out there for cooling blankets. Slumber Cloud was our first foray, but we actually bought a few competitors products (all in the same $200 price range) to do side-by-... See more

Rated 1 out of 5 stars

i received the slumber cloud on saturday and washed and dried it right away. washes and dries great.with just 5 days of use i can say that my old fashion all cotton mattress cover is hands down 1oo% b... See more

Company replied

Rated 1 out of 5 stars

I am so disappointed at the product and the customer service.. I purchased the comforter in November of last year and washed it for the first time last week. It shrunk y at least eight inches..it was... See more

Company details

  1. Bedroom Furniture Store
  2. Furniture Store

Information provided by various external sources

Slumber Cloud was founded to help more people on the planet enjoy a better night’s sleep. Since humans spend 1/3 of their lives in bed, Slumber Cloud provides solutions to the most aggravating sleep disturbances: overheating, being too cold or being uncomfortable. To help people feel more rested each and every morning, Slumber Cloud teamed up with innovators in the sleep industry, such as Outlast Technology, to create a line of products that help consumers fall asleep faster, have less sleep disturbances and get the best night of sleep possible.


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1.5

Bad

TrustScore 1.5 out of 5

113 reviews

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Rated 2 out of 5 stars

Postage due

the product seems ok, but it was delayed in arrival, and I had to pick it up at the PO because it arrived with about $6 postage due. Not what I expect from an Amazon company.

18 April 2015
Unprompted review
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Reply from Slumber Cloud

Dear Sharon

I'm so sorry, that is embarrassing. I've never heard of that happening and we are so sorry this happened to you. We will give you a call today and get it fixed. If you would have called us we would have had it fixed that day, instead of going through Trustpilot, which caused our delay in finding out this news. 1-855-482-8802 Again, so sorry

Rated 1 out of 5 stars

dose not provide sleeping confort.

i received the slumber cloud on saturday and washed and dried it right away. washes and dries great.with just 5 days of use i can say that my old fashion all cotton mattress cover is hands down 1oo% better than the high tech nasa technology. last sunday and monday the temperature in notheastern ohio was in the high 70s and there was no significant difference in my old cotton mattress pad and the slumber cloud. in the summer in notheastern ohio the temperature and humidity will cause plenty of discomfort and that is why i thought this slumber cloud would provide some reasonable sleeping comfort. i would advise that is product not be purchased. save your money.....

16 April 2015
Unprompted review
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Reply from Slumber Cloud

Theodora

I'm so sorry that you were disappointed with our products. We realized our products aren't perfect for all but we still hate to hear this type of news. We are happy to give you a full refund on your products. Just give us a call and we can get that handled for you right away. NO questions asked. 1-855-482-8802

Again, sorry for the 1 star feelings.

All the best,
heather

Rated 5 out of 5 stars

Finally A good nights sleep

We're thrilled with our Gold + Slumber Cloud mattress Pad, With OUTLAST Technology.
Here's the deal, We have a Temper Pedic mattress with a moderately firm feel but after a short time your body heat softens the mattress and conforms to one's body curves to provide support. Great idea but it gets really warm and we find ourselves tossing and turning to find a cool, comfortable spot. And simply rolling over on a foam mattress that has an indentation from one's body isn't easy.
Than we decided to try the Slumber Cloud mattress pad that touts their technology,that's designed to help regulate the surface temperature by absorbing and storing our body heat while keeping the surface temperature cool and comfortable. In the early morning when the body naturally reaches it's lowest temperature the Slumber Cloud gradually gives up the absorbed body heat to keep us really comfortable.
OK so here's the bottom line, IT REALLY DOES WORK. Our Temper-Pedic still does it's job but now we're not working up a sweat and sleeping better that we have in quite some time.
I love it when things work as advertised, don't you?
Give it a try, you won't be disappointed.

16 April 2015
Unprompted review
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Reply from Slumber Cloud

Wow, thank you for the wonderful review of the mattress pad. We are thrilled you did your research on the technology (want a job?) but also that you are satisfied with the Slumber Cloud product.

We are teasing about the job but are genuinely happy you are happy.

Heather

Rated 5 out of 5 stars

Sleeping Through the Night

I can't believe just putting on the Outlast Comfort Gold bed covering would make such a difference!. It has been over 20 years since I've slept through the night. Now, I no longer get extremely overheated. Before the covering, I would wake up trying to fine a cool spot during the night. Now I sleep during the night and wake up well rested. Thank you so much for creating such an awesome product.

9 April 2015
Unprompted review
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Reply from Slumber Cloud

Linda. Wow! 20 years since you've slept through the night? We are so happy our products with Outlast Technology were able to help you finally get some much needed rest.

Rated 5 out of 5 stars

Sounded Too Good To Be True!

The topper made a tremendous difference. I was skeptical, but the money back guarantee was the reason I ordered it. I'm glad I did. The technology is providing a cool and comfortable night. I highly recommend this product!

6 April 2015
Unprompted review
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Reply from Slumber Cloud

Thank you for the high recommendation and the glowing review. We appreciate and are so pleased that you took a chance with us. Please let us know if we can assist you in the future with you sleeping needs. Heather

Rated 5 out of 5 stars

Cooling bed pad.

Purchased based on provided infoation.
Very good prodict so far.

3 April 2015
Unprompted review
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Reply from Slumber Cloud

Irene, we are glad you're satisfied with our Slumber Cloud mattress pad. Let us know if you would like to add some cooler pillow protectors (they come in a set of two) or a temperature managing comforter (duvet).

Rated 5 out of 5 stars

We like it

My husband sleeps very hot and I sleep very cold. Nevertheless, we both love the cooling mattress pad. My husband is no longer sweating due to our tempurpedic bed and I am warm while wearing fewer layers!

31 March 2015
Unprompted review
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Reply from Slumber Cloud

Lee, you hit the nail on the head! Our products were specifically developed to incorporate Outlast technology whic helps balance temperature swings in both warm and cold environments (or hot or cold sleepers). That way you can both sleep more soundly.

Thank you for sharing your experience with us. It means to world to us.

Sleep Well,
Heather

Rated 3 out of 5 stars

almost there

I recently purchased slumber cloud mattress pad and pillow covers. I had extremely high hopes that it would keep me cool all night. When I first get into bed it is chilly but at some point in the night I have to shift positions to find another cool spot, much like my old mattress pad. Same with the pillow covers, I have to flip my pillow in the night to find a cool spot. I will probably keep it because it is well constructed and the cost of a new mattress pad is about the same. Customer service was great and they gave me a 15% discount.

31 March 2015
Unprompted review
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Reply from Slumber Cloud

Deborah, thank you for your honest feedback regarding our products. We regret that our products haven't met your expectations but are grateful that you were treated well with our customer service team. If you should change your mind and want to return your products, please do not hesitate, we have the Slumber Cloud promise that will give you a refund, even after 30 days of sleeping on them.

Rated 5 out of 5 stars

Outlast mattress pad

This is the best product for a bed that I have EVER used! I have suffered with being way too warm ever since I started menopause! First was the night sweats now the almost always cold person I used to be, I am now mostly warm. My ceiling fan runs 24/7/365 because of this! Sleeping a full night without waking up hot, throwing the covers off only to be chilled a few minutes later. This went on for over 5 years. Now with my new outlast mattress pad I am sleeping so much better! I recommend this for anyone experiencing this. My husband isn't as cold as he used to get when I had to turn the ceiling fan on medium or even high! Thank you for making this fabulous bedding product! I also purchase the pillow covers and my pillow isn't mak me hot any longer. I used to turn it over several times a night, I no longer have to do that!

31 March 2015
Unprompted review
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Reply from Slumber Cloud

Christine, You're very welcome. You're the reason why we do what we do! - We love to hear that your 5 year battle of waking up night after night is in the past and that your husband is also staying comfortable. The technology we use, Outlast, is great for couples that sleep at different temperatures because it continually works to balance temperature swings whether they are hot or cold. Their tagline is like goldilocks, not too hot, not too cold, just right. Heather

Rated 5 out of 5 stars

Great product, wonderful experience

The reason I made my purchase is because I was looking for something that would help me sleep better. I suffer with hot flashes and night sweats. I researched all the bedding possibilities and determined that something using the Outlast technology would be my best option. The next step was to find a place to purchase the bedding from and that is how I came across Slumber Cloud.

After more research it was apparent that the Slumbet Cloud had the best prices and offered a package that had everything I was looking for. I decided to take the chance and placed my order for the all inclusive king size set based on the fact that there is a money back guarantee and I liked the fact that I saw responses to comments left by previous customers.

I received my order very quickly, I had everything within a week. It was exactly what I had ordered. I washed everything according to the directions, it all came out very well. I am very impressed with the quality. The materials are soft, have a luxurious feel and all the seams are finished off in a very professional manner (no snags or loose threads).

I was very excited to try my new bedding, and I was not disappointed. Starting the first night I found that I slept longer and much more comfortably than I have in a very long time. I have not been too hot or too cold. I still experience the hot flashes, but the bedding has helped tremendously in reducing the effect they have on me while I sleep.

I did have one minor problem with my order. I ordered the medium density pillow with my set. I found that it was just too hard for me so I called customer service in the hopes of exchanging it for the soft density pillow. I had the pleasure of speaking with Heather. I explained my problem and without hesitation she placed the order for a new soft pillow (without any cost to me) and told me to keep the medium pillow as well. I never expected such an easy, accommodating customer service experience and was overjoyed that I did.

Bottom line: customer service is fantastic, product quality is fantastic, product works as claimed, the price is great (you can even get a 10% off coupon for your first order), guarantee is fantastic! I would highly recommend Slumbet Cloud to friends, family and anyone looking to have a more comfortable night's sleep.

30 March 2015
Unprompted review
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Reply from Slumber Cloud

Jill, you have been so wonderful as a customer and I have enjoyed working with you to find the perfect products to help you achieve better sleep. I hope the latest pillow we shipped worked out for you.

I also wanted to say, Thank you so much for all the compliments (we will take them) and for making our job so much fun. Oh and for referring us to your family and friends. That is amazing.

Sleep well,
Heather

Rated 5 out of 5 stars

Just in time for summer

I have a temperpedic bed and since we put this mattress cover on, we've slept better and we're not waking up in a sweat. Totally worth every penny in just the first week.

29 March 2015
Unprompted review
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Reply from Slumber Cloud

Melissa, we hear all the time that certain beds sleep warm and we are happy to hear that with our cover it has helped you get a better night of sleep with less sweat. Glad you are so happy with your purchase. Heather

Rated 4 out of 5 stars

Great

The website was easy to navigate and compare products. The customer service was very helpful as well. We are very much enjoying our new mattress pad and plan to purchase pillows in the future.

26 March 2015
Unprompted review
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Reply from Slumber Cloud

Yvonne, thank you for the nice review. We truly do enjoy helping people get a better night of sleep. Let us know when you're ready to purchase your pillows, we are here to help. Heather

Rated 4 out of 5 stars

So far, so good

We have a tempurpedic bed, which tends to run warm, not to mention my honey is always warm; so we were looking for some relief. We have had our mattress pad for about a week now, and he loves it so far. I'm dealing with some hormonal changes, and I don't see much change with the pad helping that. I will give it more time to see if I get any relief, that is my only reason for the 4 stars. If my honey rated it, it would be 5.

When I called customer service to ask if the 30-day money back guarantee was still effective, even if we had washed the pad before using; and I was told, absolutely. Very friendly service, quick delivery. No complaints there. Oh, and they actually answer the phone when you call, which is almost unheard of, in businesses these days. That was a huge plus.

23 March 2015
Unprompted review
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Reply from Slumber Cloud

Doreen (and your Honey) - Thank you for the great feedback from both of you. Since everyone has different threshold for comfort we are glad to hear you are in the 4 & 5 star range. We are always hear from 7-4 (PST) to answer our customers questions and orders and thank you so much for the compliments. It is so nice to hear these days too. Heather

Rated 5 out of 5 stars

Nacreous Pillowcases are amazing.

i have suffered with hot flashes and night sweats for over a year. i was looking for anything that would help me sleep better. i was waking up several times per night and regular cotton pillowcase was just sopping wet with sweat. i found your outlast technology bedding and i admit i was skeptical, but i was so very miserable, i decided to give these pillowcases a try. what an amazing difference. on waking now, my outlast pillow case is cool and dry and so am i. the outlast technology really does sense when the night sweating starts and apparently grabs and holds onto the extreme body heat and then slowly releases the body warmth as you cool back down. i never would have believed it but that really is the way it works, every night sweat, every night. i am so very grateful to have something that really truly helps with the change of life misery. thanks so much slumber cloud.

21 March 2015
Unprompted review
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Reply from Slumber Cloud

You're very welcome. We are so happy that we could help with the "change of life misery"

Rated 4 out of 5 stars

my first impression

I purchased a Slumbercloud mattress pad because my new Beautyrest mattress was hot to sleep on. The first night I had too many covers on the bed and I still was hot; never experienced any cooling. The second night, with only one blanket, was much better. However, the pillow covers I bought at the same time were awful (too stiff and too warm).

11 March 2015
Unprompted review
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Reply from Slumber Cloud

Sybil, thank you for the honest feedback. We love to hear about our customers experiences. Please remember, if you are unsatisfied with any of our products we have the SLUMBER CLOUD PROMISE so you can return them within 30 days for a refund. Just give us a call at 1-855-482-8802 (7:00am-4:00pm PST) and we will be happy to help you. - Heather

Rated 5 out of 5 stars

excellent customer service

It was nice to deal with these people. Answered all of my questions with knowledge not just a script. When the system screwed up they have me an additional discount for my patience. I wish all companies brought this customer service back. Maybe we wouldn't be so stressed out.

10 March 2015
Unprompted review
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Reply from Slumber Cloud

Thank you for the kind words. We really strive to make sure our customers are satisfied and I'm so grateful it was recognized and appreciated. We hope you're sleeping well.

All the best,
Heather

P.S. We wish people were less stressed too. More sleep helps.

Rated 4 out of 5 stars

It really works! (Almost)

I was happy to find that this really does make the bed feel cooler. But, unfortunately it didn't solve the problem of my husband and I being able to sleep together peacefully. I still feel hot and fidgety in the morning hours, and this product didn't change that.

4 March 2015
Unprompted review
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Reply from Slumber Cloud

Darn it. I wish we could have helped you out a bit more with the peaceful sleeping with your husband. Please do not hesitate to contact us if you want to talk about some other options we may have.


Heather

Rated 5 out of 5 stars

Just what I needed

The pillow has worked well for me. I would wake up a hot mess, now the pillow just soaks it up and keeps me dry at night, therefore this pillow has helped in more ways than none

1 March 2015
Unprompted review
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Reply from Slumber Cloud

Dina, I'm with you... I used to be a hot mess before I started using these products. Glad we could help. Let us know if there is anything else we can help you with.

Heather

Rated 4 out of 5 stars

TOOOO cold in the winter!!

Since I live in Texas, I am looking forward to using this pad during the hot summer months. However, it is winter now and I find that it is too cool for my arthritis.

28 February 2015
Unprompted review
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Reply from Slumber Cloud

Susan, Thank you for your honest feedback. I look forward to hearing from you this summer once you've placed the pad back on your bed.

Rated 5 out of 5 stars

Why did I wait so long?

Very happy with the bed pad, easy to order, arrived within days!

26 February 2015
Unprompted review
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Reply from Slumber Cloud

Alison, tell all your friends so they don't miss out too. - In all seriousness, thank you for the amazing review. Come back and see us soon.

Sleep well,
Heather

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