Slugs & Snails Reviews 

238
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, highlighting their softness, comfort, and unique designs. Many people appreciate the efficient and quick delivery service. Reviewers frequently commend the excellent customer service, describing interactions as kind, professional, and helpful. However, some customers also noted issues with their orders. A few people experienced significantly long delivery times, with some orders taking months or not arriving at all. Additionally, some reviewers found sizing to be inconsistent, with items either much larger or smaller than anticipated.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, soft materials,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent material and overall... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick and fuss-free... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers expressing satisfaction with... See more

Customer service

People report positive experiences with customer service, highlighting the kindness, professionalism, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very nice material i bought 2 the waffle sets. However the bottoms had a rather small waist lines.

Rated 4 out of 5 stars

Took a little longer than I would have ever expected. Almost exactly a month from purchase to delivery to the US. I was also charged with custom fees which I was later told shouldn’t have happened but... See more

Company replied

Rated 5 out of 5 stars

Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... See more

Company replied

Rated 5 out of 5 stars

The tights and socks are so soft, true to size, and beautifully made. The colors and prints are absolutely adorable - perfect for toddlers! Customer service was kind, thoughtful, and went above and be... See more

Company replied


Company details

  1. #8 of 8 best companies in Children's Clothing Store
  2. #3 of 3 best companies in Baby Clothing Store
  3. #1 of 1 best companies in Clothes and Fabric Manufacturer
  4. #1 of 1 best companies in Clothes and Fabric Wholesaler
  5. #27 of 29 best companies in Men's Clothing Store
  6. #18 of 21 best companies in Women's Clothing Store

Written by the company

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(238)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous clothes l

Gorgeous clothes and excellent customer service.

21 November 2025
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Reply from Slugs & Snails

Thank you Hanna, it was a pleasure to serve you x

Rated 5 out of 5 stars

Love it!

I just love everything about these pajamas! They’re cute, warm, the quality of them are great and the fit is perfect too!

20 November 2025
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Reply from Slugs & Snails

Thank you Katherine, we hope you have a snuggly Christmas

Rated 5 out of 5 stars

It's a great product

It's a great product. Get a representative in Finland for local sales!

17 November 2025
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Reply from Slugs & Snails

We used to have a big store in Finland but they went during Covid, we would love to be back serving our customers there directly so if you know of any stores Jalmari, please give us a shout out!

Rated 1 out of 5 stars

Never got my order

Never got my order

30 October 2025
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Reply from Slugs & Snails

Hey Ashley, we have shipped your parcel three times, every single time it comes back as rejected by the US boarder control. The first time was due to customs charges not being paid at your side but both of the second times we actually covered the customs charges and your parcel came back again yesterday. I’m not sure if it’s because you have selected a PO Box number for delivery, the new rules on customs are so strict it could be that. We have raised it with An Post as the customs declaration and customs charges are all cleared here so there’s no reason for it to keep coming back.

Hey Ashley we actually brought your parcel over to the US with us and USPS also couldn't ship it as the address was not correct, please drop us an email so we can try and sort that for you.

Rated 5 out of 5 stars

Good service

Item shipped quickly and was in great condition when it arrived. Great service considering it was being shipped all the way to Canada!

27 October 2025
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Reply from Slugs & Snails

Thank you Todd!

Rated 5 out of 5 stars

Beautiful quality and adorable designs

The tights and socks are so soft, true to size, and beautifully made. The colors and prints are absolutely adorable - perfect for toddlers! Customer service was kind, thoughtful, and went above and beyond. I couldn’t recommend Slugs & Snails more highly!

20 October 2025
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Reply from Slugs & Snails

Zulfiya, what a lovely review, we are always happy to help and thank you so much for supporting us

Rated 5 out of 5 stars

We love the pj's!

My little boy loves the feeling of the waffle fabric. His Slugs and Snails pj's are his favorite!
Great quality, arrived quickly. Will order again when I can.

17 September 2025
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Reply from Slugs & Snails

Thank you Charlotte, we are parents too so we know what kids love and our waffles are definitely a hit!

Rated 5 out of 5 stars

Great waffles, Wonderful customer service

Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the colors on the website seem different than the actual pajamas. Maybe some more pics with different lighting or no filters would help pick out colors.

15 October 2025
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Reply from Slugs & Snails

Thank you Michelle, we totally need to update some of our pictures on our website it's on our to do list, the waffles and modern cameras don't pair well together so if you ever want to order again the best bet is to click through to the lifestyle images which are taken in natural light and so the colours without the blur from studio product lighting.

Rated 1 out of 5 stars

Size 7-8 just eay too big

I expected the size 7-8 to be larger, as per description, but it's massive.
It's too big for my girl who normally wears size 9. I think the tight would rather suit a short woman than a child.
I washed the tights hoping it would shrink - but this didn't help, and I can't return them now.
It's a shame, because the colour and quality seems relly nice, but it's unisable for us.

14 October 2025
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Reply from Slugs & Snails

Hello

We are so sorry to hear you felt the size was too big, we do specifically say the 5-6 6-7 and 7-8 are very generous as we have a high cotton content so have to allow for long term shrinkage but also unisex so need to cover quite a large spectrum of kids sizes. Don't worry about the fact you washed them, if you had reached out to us directly we would have organised a replacement for you, pop us and email and we can sort that out for you.

Rated 5 out of 5 stars

These tights are beautiful

These tights are beautiful, bought for my granddaughter they are so soft and the choice of patterns is second to none. I love this site!

1 October 2025
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Reply from Slugs & Snails

Oh Jill, thank you for such a lovely review!

Rated 5 out of 5 stars

Awesome company shipping affordable and…

Awesome company shipping affordable and super fast despite the strike in Canada. Thights are so super long 😂 but better be too long that too short. Verry pleased with my order, thank you!!

17 September 2025
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Reply from Slugs & Snails

Shipping is our biggest problem but we think we might have finally found an affordable and reliable service so thank you for supporting us!

Rated 3 out of 5 stars

Fabric was good but not as think or…

Fabric was good but not as think or soft as I’d hoped. Sizes were much smaller than expected too.
Great colours and ethics for the fabric though

17 September 2025
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Reply from Slugs & Snails

Hi Dani, many thanks for your feedback, we are working on a new size chart for adults so people can make sure they are getting exactly the fit they want.

Rated 5 out of 5 stars

These are the most gorgeous sets

These are the most gorgeous sets - my 3 kids love them. and theyre so soft and such high quality that I'm coming back and getting myself one!

23 September 2025
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Reply from Slugs & Snails

How lovely, thank you for taking the time to review us!

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