Never had a problem withdrawing any winnings,, sometimes takes a few days but have always been paid out
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worst casino ever. uploaded my documents and im still waiting after 3 weeks for it to be verified, this casino is a SCAM do not USE they do not PAY you when you have WON, ive sent 4 emails and ive sti... See more
Company replied
Been trying to make a withdrawal since October 2021. It’s now July and they have finally managed to make the payment to me. Several poor chat experiences, blocked without reason once also (I self excl... See more
Company replied
Nice smooth layout without the little annoying things (like chat button over the spin button). Did have some small display issues on an Oppo find x3/Chome but worked flawlessly on s9+/chrome, find... See more
Company replied
Company details
Written by the company
Sloty casino is an online casino dedicated to delivering an out of this world gaming experience where you will be kept on the edge of your seat, as you enjoy an exhilarating adventure above the clouds.
Contact info
Water Street, XBX 1301, Ta' Xbiex, Malta
- sloty.com
2.5
Poor
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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worst casino ever
worst casino ever. uploaded my documents and im still waiting after 3 weeks for it to be verified, this casino is a SCAM do not USE they do not PAY you when you have WON, ive sent 4 emails and ive still heard nothing. also they claim there is a 24/7 live chat witch is bullsh**t it keeps putting me onto automated service, FYI thats ny husband under mine pretty weird how we have both had had different experience from this site,
15 December 2020
Unprompted review
Reply from Sloty
Dear Ainsley Mccallum,
We have reviewed your account and we are still waiting for some documents from you in order to be able to process your withdrawal.
We kindly ask you to send us the relevant documents and we will be able to proceed with your request as soon as possible.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Sloty Casino
Update 14/10/2021:
We would like to inform you that your account has been reviewed by the relevant team and you have received an email with an update on your account. We kindly ask you to refer to the email we sent you on the 15/10/2021 to review the status of your account.
Should you have any further queries, please do not hesitate to contact us back.
Kind regards,
Sloty Team
great site seems to be fine for me had…
great site seems to be fine for me had some withdrawals some nice wins also
3 December 2020
Unprompted review
Reply from Sloty
Hi J James Fairley,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us, and congrats on your winnings! :)
Please do not hesitate to contact us should you require any assistance, we will be more than happy to assist.
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Kind Regards,
Sloty Team
The best online casino
I don't understand all the negative reviews, truly.
These people must simply not have followed what every casino asks for deposits/withdrawals.
I have played a lot on this casino. Lost a lot too, but that comes with gambling.
I am fortunate enough to be part of their VIP program. Best fidelity system ever AND god their support should be a standard for all online casinos.
Lots of games. If you are looking for a casino to play online, give them a try.
Don't forget, play responsibly.
23 November 2020
Unprompted review
Reply from Sloty
Hi Marc,
Thank you for taking the time to review us.
We are happy to hear that you have enjoyed your time with our casino! We are always working on providing the best experience to our players, so we are glad to see that you are happy with us :)
Please feel free to contact us should you require any assistance, we will be more than happy to help.
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again.
Kind Regards,
Sloty Casino
Accused me of giving them the wrong…
Accused me of giving them the wrong bank details for my withdrawal ( I know them off by heart) it’s over a month now and still no payout of £315 just keep getting the same reply blaming me for “the wrong details” stay well clear
3 November 2020
Unprompted review
Reply from Sloty
Hi Irene,
Thank you for your review.
We are sorry to hear that you encountered these issues with our casino.
Understanding your frustration, please note that the verification process is standard for all our players. This can be applied either at the registration, deposit or withdrawal stage, this is also stated on our terms and conditions which we ask all players to accept upon registration.
Once all documents are sent in correctly and the account is verified, only then would we be able to proceed with the withdrawal request.
We have tried to contact you privately via this thread for further information on your account, as we have not been able to locate it with the details provided, but we have received no reply.
Please do not hesitate to contact us should you have any questions, our Live Chat is available 24/7 and our agents would be more than happy to assist in the best way possible!
Kind Regards,
Sloty Team
this casino operate by Genesis Global…
this casino operate by Genesis Global Limited they have all new scamming methods to scam you . you can not do anything .
27 October 2020
Unprompted review
Reply from Sloty
Hi Mrqaidi,
Thank you for your review.
We are sorry to hear that your experience with us was not pleasant. Please let us point out that as a regulated casino, we are constantly monitored by the relevant authorities to provide fair play to all our players. We also have procedures in place according to the guidelines set by the regulating authorities, which we follow on a daily basis.
Unfortunately, we were unable to locate an account on Sloty Casino with the details you provided. Please feel free to contact us should you have any questions, our Live Chat is available 24/7 and we are sure that we can assist you.
Kind Regards,
Sloty Team
Bank card hacked after playing at this casino
I agree with the previous review, played at this casino and a couple of days later my bank card was used to attempt numerous different purchases at different merchants. Thankfully I got a text msg asking if it was me, as soon as I said no, I received a call from the fraud department at my bank. Will not be playing at this casino anymore.
24 October 2020
Unprompted review
Reply from Sloty
Hi Kelly,
Thank you for your review.
We are sorry to hear that you have encountered this issue with our casino. We have tried to find your account with the information you provided, but we were unable to locate any existent account under the provided credentials. May we please ask you to confirm that you were in fact playing on Sloty casino? If so, can you please double check the details provided?
Please feel free to contact our support department, Live Chat is available 24/7 or you can also contact us via email. Once we have the correct details we would be able to investigate this further for you.
Kind Regards,
Sloty Casino
STAY AWAY
STAY AWAY. Verified my account with them and the very next day for a few days I had money taken out of my bank account- nearly £300 gone.
19 October 2020
Unprompted review
Reply from Sloty
Hi Amy,
Thankyou for your review.
Please note that we have tried to locate your casino account with the details you have provided, but we were not successful. May we please ask you to confirm your details and also confirm that you have an existing account with Sloty Casino for us to look into this further for you?
Feel free to contact our support, which can be reached either via e-mail or Live Chat, available 24/7. We look forward to hearing from you!
Kind Regards,
Sloty Team
Delayed payment for 7 months
I have been waiting since the beginning of March for a withdrawal from Sloty Casino for the amount of £888
I continually receive the following message when asking for an update:
"I checked your account and I can see it has been fully verified but the withdrawal is still pending. I have just escalated it internally to speed up the process again and you will receive an email shortly. Apologies for this inconvenience, we will do our best to sort it out"
I am not sure why or what is causing the delay having supplied them with several verification documents, all of which they say have now been verified..
I am becoming very concerned with this Casino. They seem to delay the payment continuously as a result I highly suggest staying away from this casino even if their UK license is reinstated. It's clear to see why it was removed in the first place.
I have been on live chat over 20 times asking on updates only to be told I will be contacted via email.
I never receive any emails on the status of the withdrawal or any updates in general, despite being told that I will.
I am looking for a reply from Sloty stating the payment reference number and an explanation as to why it has taken months to receive my withdrawal.
19 October 2020
Unprompted review
Reply from Sloty
Hi Richard,
Thank you for your review.
We are sorry to hear that you have experienced such issues with your withdrawal request. After reviewing your account, we have noticed that there are a few documents which are missing in order to complete your verification. The latest email was sent to you on the 19/09 advising you of the required documents. Please go through this e-mail for further instructions, and if you have any questions feel free to contact our support department via email on support@sloty.com.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We look forward to hearing from you!
Kind Regards,
Sloty Team
I got a reply from sloty asking me to contact live chat but my account is suspended, absoulutly diabolical response I want my money backI deposited £15 and it said declined so…
I deposited £15 and it said declined so seconds later I tried again successful, so 15 in my account I checked my bank and 2 lots of money came out so I contacted them after many emails explaining they owe me £15, it's like I'm asking for the impossible I was told it takes several days to refund, what a joke I'm only asking for My money also was told I could have a bonus instead so that means wagering MY OWN MONEY, never heard of anything so stupid in all my life, will not be back if I don't get my money
5 October 2020
Unprompted review
Reply from Sloty
Hi Christina,
Thank you for your review.
We are sorry to hear about the issue you encountered with us. Unfortunately, with the details you provided us, we could not locate any deposits which you are mentioning, therefore we invite you to contact our Live Chat so that we can have this checked for you as soon as possible.
Please note that if a double payment is made in error, players always have the option to request a refund of the deposit, which would take a few days as this needs to be processed by the payment service provider as well.
We look forward to hearing from you!
Kind Regards,
Sloty Team
Horrible low life.
Horrible low life.
After a terrible time my husband signed up to Gamstop and has been successful in beating his demons thanks to Gamstop - it's been impossible for him to sign up or play at any casino...However, this place don't abide by the rules, they happily let him sign up and let him make a number of deposits...Back to the drawing board....thanks to this bunch of scummy low life....please avoid if you can, please...
EDIT....Their reply is absolute nonsense. All details are up to date with Gamstop, it is just a load of bluff and bluster from the casino. They are guilty of bad practice yet still deny their wrongdoings. Typical!
4 October 2020
Unprompted review
Reply from Sloty
Hi Claire,
Thank you for your review.
We are sorry to hear about this, as a responsible and regulated gaming company, we always make the safety of our players a top priority. Please allow us to clarify that we do not have direct access to personal details registered on Gamstop, for data protection reasons. So how it works is, if a player registers with us, their details are then run via the Gamstop database, and Gamstop will then automatically block the account.
It is the responsibility of players to keep information registered updated with the Gamstop registration, and vice versa. If you have any questions, please do not hesitate to contact us. Our Live Chat is available 24/7 and we will be more than happy to assist!
Kind Regards,
Sloty Team
Mrslotty.com are a terrible website to…
Mrslotty.com are a terrible website to bet on very rare if you get a bonus they like to give you 50% tip up bonus but no good if you never win anything,
I also had my bank account hacked and had £540 stolen after playing on here so be careful.
26 September 2020
Unprompted review
Reply from Sloty
Hi Wendy,
Thank you for your review.
We are sorry to hear that your experience with us was not pleasant. Please let us point out that we have weekly promotions on our casino which players can make use of, and player's can also choose to contact our Live Chat agents to check for any other available offers. Additional bonuses are provided to players depending on the status of the account and the level of activity.
Each Game has a different pay out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator, we have no influence on this.
Please also note that as a regulated gaming company, we offer security for our players when making their deposits or making use of any of our services. We are sorry to hear that your bank account has been hacked, we would recommend to contact your payment service provider for further investigation into this matter. If we can assist in any way, please do not hesitate to contact us!
Kind Regards,
Sloty Casino
Mr. Slotty aka Mr. Scammers
Very poor customer service and hold out very little hope of receiving back the deposit that I did not even use given the reviews read.... really wish I hadn't even opened up the email from my junk folder
9 September 2020
Unprompted review
Shut Mr. Slotty and all domestic and especially overseas rogue gambling sites down!!!
Registered with GamStop for five years, tested site to ensure couldn't sign up as had done previously with other sites when first registering and worked and gave reassurance that GamStop worked, that was two years ago.
Thought I would ensure this was still in place but materialises with Mr. Slotty, not only could I sign up but deposit as well.
Disappointed that GamStop had not worked and went to withdraw my £20 without any activity, however frustrated to find I would have to produce verification.
Contacted live chat and told I would have to wait two days for finance department to look into.
It's a no brainer for an agent to be empowered to use their discretion with a distressed customer to perform the action themselves, I explained this but still persisted.
Requested to escalate but still just went round in circles.
Now having seen the previous review of a similar nature but bigger deposit and the other reviews that in no uncertain terms they are scum sucking low lives!
Needs to be a universal block on all gambling sites for those that need it.
GamStop is not enough and this site and others operating in this rogue manner need to be shut down!
9 September 2020
Unprompted review
Reply from Sloty
Hi Matt Bailey,
thank you for reviewing us and we are very sorry to see your review.
But please let us clarify that we do not have direct access to personal details registered on Gamstop for data protection reasons. All the work is done in the background – if a player registers with us their details are then run via the Gamstop database and Gamstop will automatically block the account, then is also your reponsability to keep the info registered updated with the Gamstop info and viceversa.
If you have any doubt please do not hesitate to contact us and we will be more than happy to check for you.
Regards,
sloty team
Don't bet with sloty casino plz truly…
Don't bet with sloty casino plz truly shocking a rip off they don't pay out
19 July 2020
Unprompted review
Reply from Sloty
Hi,
Thank you for your review. We have tried to contact you privately via this thread for further information regarding your account, so that we can assist you accordingly, but we have received no response.
We are sorry to hear that you consider your experience with us so bad, we always strive to provide the best game experience to our customers and our Customer Support department always does the best to assist our players the best way possible.
We are sure we can help you, so please do not hesitate to contact us if you need any information or require any assistance, our Live Chat is available 24/7 and we will be more than happy to assist!
Kind Regards,
Sloty Team
Sloty Casino to me is the worst site I…
Sloty Casino to me is the worst site I ever played on and there are a lot online crappy Casinos, but this site is #1 the worst!
Completed my deposit, Played their hot game Reel King, not one single win on every spin, zero on the whole deposit.
Every Casino online will at lease let you win a few tiny wins, but at Sloty, again not one win!
Customer service is not there for any help.
15 July 2020
Unprompted review
Reply from Sloty
Hi Cash,
Thank you for your review.
We are sorry to hear that you have not been lucky while playing at our casino! Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay out ratio, and every slot is different in the behavior of disbursements. The profit chance, including any bonus rounds triggered within a game, is only based on luck, and as a licensed operator we have no influence on this. Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our Live Chat is open 24/7 and we will be more than happy to assist you!
Kind Regards,
Sloty Team
Withdrawal processed and payed out in…
Withdrawal processed and payed out in 48hrs. Good range of slots. I would love to see more instant win games though as there are only 6
9 July 2020
Unprompted review
Reply from Sloty
Hi Sharmain,
Thank you for taking the time to review us!
We are happy to see that you have had a nice experience with us and we appreciate your feedback 😊
Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Kind Regards,
Sloty Team
They will take your winnings …
I’ve finally sorted out verifying my account once it was verified what took a month then had to go threw a standard check then once that happened they took all my winnings a refunded me 40 pounds because I deposited with a different bank account from a siblings I wrote out a 3rd party form signed by the bank account owner saying they agreed to the use of it and they still took the money worst site ever don’t use this site
8 July 2020
Unprompted review
Reply from Sloty
Hi Lee,
Thank you for your review.
Please note that as stated on our Terms and Conditions, which are accepted by yourself upon registration, players are only allowed to make use of a payment method belonging to them. If a payment method is used with different details than those on the registered accounts, then winnings can be voided (excluding the amount of the deposit) and further documentation will be requested.
The documentation is required to ensure that the payment method was used with consent, but this does not mean that the winnings will be paid our as a breach would still have been made. This is why it is important that all player go through the terms and conditions before accepting them, in order to avoid such scenarios.
If you have any questions, or if you are unclear on any part of the terms and conditions, please feel free to contact our Live Chat, which is available 24/7, an agent will be more than happy to assist!
Kind Regards,
Sloty Team
The Worst Casino in Town
Varification issues.
Being told that the email address they gave me for varification was incorrect and I'd sent my details to another party.
Being lied to in chat.
Crazy waiting times for a response.
Bonus codes not working.
Withdrawal times lengthy.
The free spins on the welcome offer worked, that's about it.
I will be leaving when they finally address my complaints
4 July 2020
Unprompted review
Reply from Sloty
Hi Fj,
Thank you for your review.
We are sorry to hear that your experience with us was not pleasant. We have tried to contact you privately on this thread for further information regarding your account, so that we can look into your request, but we have had no reply.
When you experience any issue while playing, for example a bonus code not working, please contact our Live Chat straight away, this is available 24/7 and an agent will be able to look into the issue.
With regards to verification, we understand that this process can be frustrating, but as stated in our Terms and Conditions, which is accepted by yourself upon registration, the verification process is mandatory for every customer, who accepts to provide all the documents requested, and also accepts the possibility to run further checks on his own account. Sometimes, there could be a slight delay, especially when documents have to be re-sent, which would then cause a delay with the withdrawal request.
Please feel free to contact us should you require any further information or if you wish to check for any updates on your account, as stated our Live Chat is available 24/7 and we will be more than happy to assist.
Kind Regards,
Sloty Team
Well pls look at my previous review to…
Well pls look at my previous review to tell you I’m not just posting reviews for review sake. If the company is bad I will express it and share my opinions. The organisation was able to automatically verify my account and paid all my withdrawal within 24 hours . I understand we punters get mad when we leave our hard earn money behind but pls email the right documents and you won’t have issues. Also ensure the card you using is registered to your home address so auto verification when withdrawing or deposit can be done.
29 June 2020
Unprompted review
Reply from Sloty
Hi Olu of Hackney,
Thank you for taking the time to review us!
We are happy to see that you have had a nice experience with us :)
Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Kind Regards,
Sloty Casino Team
Not paying winnings
My User ID is 9747674.
I have 2 withdraws that have been pending for near on a week now and still haven't heard a thing about them.
Im still able to deposit but its just not paying out my winnings.
Customer service is nonexistent and can never be reached.
After now reading reviews, I feel as though i have been scammed.
It's a shame as the site has some great games.
I'm not going to deposit again until this is sorted and i receive my winnings
27 June 2020
Unprompted review
Reply from Sloty
Hi Spudnick Wilson79,
Thank you for your review. We are sorry to hear that your experience with us has not been pleasant. We understand how frustrating the verification process can be, especially when documents have to be resent, but as a regulated gaming company these security checks need to be carried out on all our player's accounts. The verification team does their best to try and get these checks completed as soon as possible, although sometimes there might be a slight delay due to high level of player contacts. Apologies for any inconvenience caused.
We still have one document which is pending on your account to complete verification, an e-mail was sent to you with an explanation regarding this. Once all documents are received and verification is completed, we will be able to proceed with your withdrawal requests.
Should you have any questions, please do not hesitate to contact us, our Live Chat is open 24/7 and we will be more than happy to assist you!
Kind Regards,
Sloty Casino Team
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