Slipintosoft Reviews 1,753

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often highlighting the luxurious feel of materials like cashmere and silk, and appreciate the accurate sizing and beautiful designs. Many found the ordering process easy and were pleased with the timely delivery and careful packaging of their items. However, some customers experienced issues with product fit and discrepancies between the item received and its online description, particularly regarding color and softness. There were also concerns about the delivery service, with some orders arriving very slowly or being split into multiple, delayed shipments. A notable number of people expressed dissatisfaction with the return policy, finding the process difficult, costly, or confusing, and some reported problems with receiving refunds or legitimate return labels.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. While some customers praise the soft... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good quality of products, with... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise fast shipping, timely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy, with good... See more

Return policy

People report negative experiences with the return policy. Many customers found the return process difficult,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had ordered a couple of other cashmere wraps that looked a cobalt blue only to be disappointed. The Slipinto soft wrap is a beautiful cobalt blue, exactly what I was looking for! I took off one star... See more

Rated 4 out of 5 stars

The product and pricing is very good. My wife loves her cashmere ear warming beanie hat! I have not rated as five star for following reasons: 1) This was a Chrsitmas Stocking filler - they sent... See more

Rated 4 out of 5 stars

Bought PJs for my wife, she chose the size. Unfortunately had to return for the smaller size so be carefully on ordering correctly. Only 4 stars as I had to pay shipping and duty to return to the US... See more

Rated 4 out of 5 stars

The dress was beautiful, but did not fit well. I requested a return twice, but never did get a response. Be aware it may be difficult to return items.


Company details

  1. Clothing Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Hair Product Store
  5. Home Goods Store
  6. Silk Store

Written by the company

Slipintosoft offers stunning, soft, and sustainable fashions crafted from the world’s finest silk. From sleepwear to bedding, Slipintosoft offers exquisitely designed silk products designed to keep you cool, comfortable, and beautiful.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

The product did not arrive within…

The product did not arrive within promised delivery time I paid for.

7 April 2026
Slipintosoft logo

Reply from Slipintosoft

So sorry for this. For USA Express shipping packages, a customs fee applies. You can contact our customer service for a refund of the additional shipping fee.

Rated 3 out of 5 stars

The company delivered the items in a…

The company delivered the items in a very timely fashion. I love the softness of the fabric, but I do not love the fit. The fit for each of the four turtlenecks was all different (even though they were all the same size). The fit was a much looser fit than the images on the web site looked.

23 March 2026
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Reply from Slipintosoft

Really, so sorry for this. If it doesn't fit, just contact customer service to request a return or exchange.

Rated 2 out of 5 stars

Return process terrible.

The top I ordered didn’t fit me well although it was pretty and nice quality. My issue with this company is that the return process was cumbersome and took multiple emails to “convince” them to “allow” me to return it for a full refund. It should not be this difficult to order and return. There are many other companies that make this process easier. The reason for the two stars is that I finally did get a refund but not until many many emails.

23 March 2026
Slipintosoft logo

Reply from Slipintosoft

So sorry about this. Customer service usually offers suggestions when returning. Just say you do not accept the suggestion and need a return address. Our customer service will provide you with a return address.

Rated 4 out of 5 stars

The dress is beautiful—I really love it…

The dress is beautiful—I really love it and would definitely buy it again. The only downside was the exchange and customer service process, which was slow and a bit disappointing. Overall, though, everything else was great.

21 March 2026
Rated 1 out of 5 stars

They don't actually respond when you need to return something

I ordered a dress that didn't fit well on me. I followed their return policy (send them an email to start that process). I sent that email 8 days ago. I followed up again 3 days ago. I have not heard back. My window to return the product is closing. I don't really know what to do since they won't respond even though I am following their directions.

Edit in response to reply: I just sent an email again about order S86247.

14 April 2026
Unprompted review
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Reply from Slipintosoft

If you can tell me your order number, we can check. Please be sure to send an email to our customer service at info@slipintosoft.com, not the payment email.

Rated 1 out of 5 stars

Total scam company

Total scam company. Do not buy from these people. All three positive reviews must surely be setups. I brought what looked like a roomy soft cashmere cardigan in size XL. When it arrived it was so small my size 12 friend only just fitted it. It was scratchy and definitely not all Cashmere. The label said 30% something and 70% something but the labels were all in Chinese. When I asked for a return they discouraged me to return it and offered me 30% of the price to keep it . They said it would cost more to return it to the USA. I told them I thought this was unusual practice and that I quirks report them to the relevant online trading authorities which I will do. I am now stuck with a $218 cardigan I cannot wear. Very angry at these Chinese companies that rip people off.

2 April 2026
Unprompted review
Slipintosoft logo

Reply from Slipintosoft

Please check the product description for your order item. Your order item is not 100% pure cashmere. If you don't want it, just help us return it. When we receive it, we will issue a full refund. We will improve our return center in the future.

Rated 1 out of 5 stars

SCAM

The quality of the dress I received is not what was pictured online. This company is a scam.

Editing to add that they offered me 30% discount if I keep the dress. The item that I received wasn’t even worth 30% of the cost. The dresses pictured online are not what you will receive, nor are they worth the price listed. The dress that I received looked as though it was made by someone who’s not familiar with making clothing. When I complained about this prior to returning, I asked them to cover my return shipping for false advertising. They told me no. As soon as I left this review, they offered to send me the amount I paid via PayPal if I delete the review.

29 March 2026
Slipintosoft logo

Reply from Slipintosoft

Hello

If you don't like it, you can contact customer service to request a return. We can confirm we ship as per your order.

We don't offer a return label. If you can return, we will issue a full refund to you.

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