Sleeplay Reviews 

Overall, I think Sleeplay is great. Great products and competitive prices. However, this last order was late arriving. Normally, my ordered items are shipped by USPS. However, this time Fed Ex was used and my package was stuck in limbo for an additional 5 days before being delivered.

Great selection and fast delivery. Also attractive discounts with promo codes.

Fast shipping, fair prices, easy to work with.

I ordered a CPAP mask from Sleeplay and later discovered that I had apparently been enrolled in a recurring subscription program for replacement masks. I did not clearly understand during checkout that I was signing up for ongoing monthly shipments.

As a result, I received multiple additional masks that I did not intend to order. I currently have four unopened masks still sealed in their original packaging. When I contacted customer service, I was told they would only accept returns for masks shipped within the past 60 days, even though the other masks remain completely unopened and unused.

My concern is not only the return policy, but also the lack of clear disclosure regarding the subscription enrollment process. Customers purchasing medical supplies should clearly understand when they are being placed into recurring billing and automatic shipments.

I attempted to resolve this matter directly and requested that Sleeplay make a reasonable exception by accepting all unopened masks for return, but the company declined.

I hope Sleeplay improves transparency around subscription enrollment and provides more reasonable accommodations for unopened products.

Exceptional Service! I could not be happier. Thank you Sleeplay!

Communication was great and I received the item quickly. There was an issue and it was resolved very well.

Easy transaction and fast delivery

Very fast delivery and very good price

The experience with me getting my CPAP machine here was very good. Juan and Daniel are very helpful and patient. They help me get the right type face mask and choose the correct size. I would definitely recommend people coming to the physical store.

I have purchased many products from Sleeplay. They have NEVER let me down. They always send confirmation when I order something, when that item is shipped and it, and even when it was out for delivery and delivered. The entire process is virtually seamless. They are very quick in shipping and the items don't take too long to arrive. I've been very impressed by them and go through them for all my sleep needs.

Fast shipping, nice discounts and great customer support

I should have known better than to trust a company called 'Sleeplay' but I took a chance and ordered the Night Owl Sleep Test Kit. It arrived a week later and I downloaded the app, but it would not let me register so I called Customer Service. BIG MISTAKE. The rep quickly became frustrated with her own script as she kept asking me to re-do steps. I patiently complied for over half an hour but finally did remind her we were going through the same motions and were getting the same results. She stopped me short with a sarcastic 'Can I speak?' and claimed I'd interrupted her. I waited silently, then told her I didn't appreciate the false accusation at which point she hung up. And that was just about the app! The Night Owl itself was also broken. The red light, which indicates it's functioning, went dark during the first night. A nicer CS rep agreed that this was a defect and said she 'let me know' whether the company will issue a replacement, with no follow up emails or promises. Really? I'll be using my doctor's professional sleep test instead of this toy.

Good customer service. The person I talked to helped me get all the things I needed for my travel C PAP. It arrived promptly. I am happy.

Ease in ordering, prices. Delivery service.

The second mask I ordered, the F40, seems to be keeping a seal pretty good. Only a few night has had leaks.

Sleeplay gave me such a good deal on my CPAP bundle, I returned to them to purchase some mask replacements and opted for the Free Returns & Package Protection. Everything went very well - until the shipment didn't arrive. My order was shipped UPS Ground / USPS and a few days later was marked as "delivered to mailbox" by the Post Office. But there was no package. I checked with neighbors on both sides & across the street - no package. I have a monitor on the mailbox and there were no opens after the mail delivery, so no mailbox theft.

I contacted Sleeplay, explained the situation and they opened an investigation, since it showed as delivered. A few days later, I got an email that a replacement shipment was on its way to me! No hassle, no issues.

Other stores I know would have refused to even discuss it - the USPS says they delivered it and that's that. Sleeplay took the time to listen, investigated and then took action to satisfy their customer - they were compassionate humans, and I'm so grateful.

I will only purchase from Sleeplay going forward. A company that takes good care of me like they did deserves loyalty and all my business.

Although the shipping takes to long, everything else are excellent. You have almost everything, apnea machines, accessories, etc.
Thanks

I still haven’t received
My items!

Staff were helpful and knowledgeable
Received items timely and assisted me getting it ready to use