The contacts I had were pleasant and helpful. I was in a time crunch and used the online counseling and prescription service. I performed the required steps to order a new, portable CPAP device, and t... See more
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Worse experience ever Edit: honestly sort of shocked without gong onto details as I was already irritated however. A gentleman called Dave called me and understood quick a lot of this that... See more
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I ended up talking to a representative because I had some specific questions. She was very helpful, however, I'm still receiving automated calls from Rotech, telling me that it is time to order new s... See more
I would have given a five star but when I went to purchase multiple set of air filters for my resmed airsense total of over $60 the site wanted $12 shipping. Total package weight an ounce or two. But... See more
Company details
About Sleeplay
Written by the company
Hi, we're Sleeplay.
Your ultimate hub for all things sleep.
At Sleeplay, we connect you to the next generation of sleep experts, products, and innovations, guiding you through every step of your journey towards better sleep. Whether you're new to the world of sleep health or a seasoned pro, our team is dedicated to helping you find the solutions that work best for your unique needs.
Our mission goes beyond just sleep; it's about enhancing your overall well-being. We’re setting a new standard in sleep health, one well-rested person at a time. With our wide range of products, from CPAP machines to comfortable masks, and our expert advice, we aim to transform the way you sleep, so you can wake up feeling refreshed, recharged, and ready to take on the day.
We understand that sleep apnea can turn a peaceful night into a restless struggle, leaving you feeling drained and unfocused. That’s why we’re committed to providing top-tier solutions that improve your sleep quality and, in turn, your life. Sleep isn’t just a luxury; it’s a fundamental pillar of mental health, physical health, and performance.
Surprise! You’re actually a kind and vibrant person. All this time, you were just tired. Imagine waking up each morning feeling like your best self, ready to embrace the day with energy and enthusiasm. At Sleeplay, we believe that’s possible, and we’re here to help you achieve it.
Discover our playground of sleep solutions where better sleep begins. From innovative CPAP technology to personalized customer support, we’re here to ensure you sleep soundly and wake up smiling. Because at Sleeplay, we’re not just about selling products; we’re about creating a community where sleep health is prioritized, and everyone can enjoy the benefits of a good night’s rest.
Our Playground Rules
Written by the company
- Free Shipping Over $99+
- Shop with confidence and save more when you spend $99 or more on our wide range of CPAP products.
- 30-Day Risk Free Trial
- We offer a hassle-free 30-day return policy when you buy any machine from Sleeplay.
- 30-Day Mask Trials
- We understand that a CPAP mask is a key component of CPAP therapy and adherence. That's why we provide a 30-day window to exchange a CPAP mask once per the customer's lifetime.
The Sleeplay Promise
Why you matter to us
We are beyond the business of simply selling products. Our goal is to improve the lives of our customers and achieve the highest levels of patient satisfaction.
We use the latest e-commerce technology to ensure secure and fast online services. We consistently strive to look for innovation in the industry, putting our customers first when looking for solutions that will help improve their quality of life
Contact info
3200 N 29th Ave, 33020, Hollywood, United States
- 844-451-6555
- info@sleeplay.com
- sleeplay.com
Better Sleep Starts Here
4.2
Great
874 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 1 month
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Travel CPAP
I needed to purchase a travel CPAP and found plenty of information on the website to help me make the decisions I needed to make. Nice discount. Easy to order. Arrived quickly.
13 July 2026
Easy to shop!
Always easy to shop on site & find what I need. Great pricing. Great customer service. Fast delivery.
14 July 2026
Good place for cpap supplies
Had some issues wihh the refund but after posting a review they reached out to me and made it right. Good prices and great selection, tons of sales
13 July 2026
Reply from Sleeplay
Hello,
Thank you for taking the time to speak with our team today. We are glad we were able to connect directly, clear up the misunderstanding, and provide a satisfactory resolution for you. We truly appreciate your feedback and are always here if you need anything else moving forward!
Great help!
Daniel has been very helpful in helping me find a good mask for me. I have a small face and curly hair that make a good fit difficult.
13 July 2026
I was kept well-informed of arival date…
I was kept well-informed of arival date of my CPAP. I am extremely pleased with the product.
13 July 2026
customer service
it is a terrible product do not send again cancel my prescription do not charge me for it again i was helped with the issue and appreciate the customer service response
12 July 2026
Reply from Sleeplay
Hello,
Thank you for sharing your feedback. We have fully reviewed your account and can confirm that your subscription has been canceled, so you will not receive any future shipments or charges. While we are sorry to hear the product did not meet your expectations, we are glad we were able to connect and provide a satisfactory resolution for you. Please let our team know if you ever need any further assistance!
Quick and efficient service
Quick and efficient service. Didn't expect the delivery at home it was nice. Knowledgeable and nice staff: order and customer service.
13 July 2026
My Review
I was able to replace the 6ft Tube and the Water Tub on my MedRes Airsense CJC2 and thanks for sending it so quickly,
8 August 2026
Everything went extremely easy and…
Everything went extremely easy and painless. Instructions were not the easiest things to follow and took a slow and careful approach to follow, but it went well. Works great and I wonder how l lived without it. I just wonder why it needs to shine so brightly in the dark and during the daytime. Perfect, otherwise.
13 July 2026
Customer service rep was able to satisfactorily solve my issue …
Customer service rep was able to exchange my Mask with no issues
15 July 2026
I'm having a dry throat when I use this…
I'm having a dry throat when I use this unit. I use mouth tape, so I know it's not air coming in through my mouth
sorry it did not work out I really wanted to use this instead of my full face mask
15 July 2026
Amazing Customer Service
I called today i an effort to learn about a CPAP battery and solar unit. I was met with a Customer Service Representative that was so kind and willing to help that instead of just learning about the products, I actually placed the order. I can not truly say how impressed I was with her caring, kindness, and willing to go the extra mile to ensure that I had the entire package so that I would not have any problems on a future backpacking trip. She truly went above and beyond. Thank you so very much!
5 August 2026
Unprompted review
Malfunctioning machine with very few…
Malfunctioning machine with very few controls for comfort. Not a good investment.
15 July 2026
Reply from Sleeplay
Hi there,
I hear how frustrating that is. When you invest in a compact travel CPAP like the Transcend Micro 510, you expect dependable therapy and comfortable sleep on the road instead of a machine that feels mechanically finicky or overly restrictive.
I looked into your account and confirmed that your return was received, and your full refund has already been completely processed back to your original payment method.
While I am glad your funds are safely back in your hands, I am genuinely bummed we did not connect before you parted with the unit. I checked our records and didn't see any outreach via phone or email from your contact info on file, and I wish we had the chance to dig into this with you:
Comfort & Pressure Control: While features like GentleRise ramp and AirRelief exhalation pressure can be adjusted through the companion app, the deeper prescribed pressure ranges and clinical calibration settings are gated behind the Clinician Menu. If the baseline pressure was set too aggressively or felt unnatural, fine-tuning those clinical parameters often transforms the entire breathing experience.
Malfunction Diagnostics & Warranty: If the machine was behaving abnormally or throwing errors, our team would have gladly walked through live troubleshooting with you. If a defect was confirmed, we would have immediately facilitated the official manufacturer warranty process so you weren't left stuck with a faulty machine.
Even though this specific setup didn't work out, we are always in your corner if you ever want guidance finding a travel device that truly fits your breathing and sleep routine. You can reach our team directly at 1-844-451-6555, hop on live chat at Sleeplay.com, or email us at support@sleeplay.com.
Wishing you restful, comfortable nights ahead.
The Sleeplay Customer Success Team
Reply from Sleeplay
Hi there,
I hear you, and it hits hard to see this. Sleep apnea therapy is already an uphill journey, and the last thing you need is a support experience that adds more frustration instead of making things easier. Leaving you feeling this way is the exact opposite of what we aim for.
I just sent a direct email to your inbox so you have a clear, honest breakdown of what happened with your order and the concrete options available to resolve this right now—whether you want us to help troubleshoot the mask connection or proceed with our one-time courtesy exchange credit toward gear that works for you.
Please take a look at my email whenever you have a moment. You can reply directly to me there, jump on live chat at Sleeplay.com, or give our team a call at 1-844-451-6555. We are ready to step in and turn this experience around.
I did not know I had or need a…
I did not know I had or need a subscription! I was travelling and found 3 headgear when I returned totally $300! I want to return and refund
14 July 2026
Reply from Sleeplay
Hello,
Thank you for sharing your feedback. We completely understand how unexpected it must have been to return from traveling and find those extra packages.
Subscriptions on our website can only be selected and activated by the customer during checkout, as our customer support agents cannot set up new subscriptions on your behalf. It appears a monthly auto-delivery option was accidentally selected during an order placed earlier this year.
We have already reached out to you by phone and email to help. Your recurring subscription is now fully canceled, and our team is ready to help you set up a return and refund for your unopened items. Please check your voicemail and email, or contact our team directly at 1-844-451-6555 or reply directly to the email we sent so we can get this resolved for you right away.
Slight hiccup
I ended up talking to a representative because I had some specific questions. She was very helpful, however, I'm still receiving automated calls from Rotech, telling me that it is time to order new supplies. There is apparently some miscommunication between Rotech & Sleeplay. Since the system is automated, there is not an easy way to stop the calls.
14 July 2026
Charged before being told I needed a prescription
Sleeplay allowed me to add a travel CPAP to my cart, place the order, and then charged my card.
Only then did they bother to tell me that I needed to get a prescription before they could ship my order. But its ok! They sell prescriptions for $35.
Not sure what it is going to take to get a prescription from my actual doctor, I've had my non-travel CPAP for over a year so I'm not sure my prescription is still valid. Might need to get an appointment (which is probably months out). In the meantime I'm out hundreds with nothing for it.
Of course there also isn't an easy cancelation process.
Edit:
Fortunately I was able to get my old prescription from my doctor fairly easily and the process to use it was fairly simple. Unfortunately the delay still meant I didn't have the CPAP for the trip I was purchasing it for. Knowing I needed the prescription earlier would have allowed me to have it ready at purchase.
Reply to the response:
I'm aware NOW that I needed a prescription, it would have been great if that information had been communicated much sooner in the process. Such as before my credit card was charged or when I was doing research so I could have asked my doctor for it earlier.
There is now a prominent prescription required notice on the Transcend Micro product page. I went to look for it before I placed this review and did not find it then. I may have missed it, but I doubt it given that I was explicitly looking for it and it is pretty obvious now. I've updated my rating due to the change. It would go up to 5 if you can update your system to not charge people before you actually have the prescription.
Note: In 2026 calling a phone number to cancel an order is not considered "Instant, hassle-free cancellation". That would be a cancel button on the order page linked from the email confirmation. Calling a phone number, dealing with getting through the phone tree, and then talking to a rep is not instant or hassle free.
Edit2: Wayback machine confirmed that the Transcend Micro 510 did not have a prescription notice previously (as of April 23rd at least). It would be nice if companies could be honest when they make mistakes instead of trying to spin things. Sadly the review doesn't alow links so you'll have to verify that yourself. Going back down to 3 stars. Happy they fixed it, not happy they didn't admit it.
1 August 2026
Unprompted review
Reply from Sleeplay
Hi there,
I hear you, and I understand why this felt like an unexpected bump in the road. When you decide to buy a travel CPAP, you want it packed and ready for your trips, not delayed by medical requirements while your money sits in limbo.
Because CPAP machines are FDA-regulated Class II medical devices, federal law requires all medical providers to verify a valid prescription before dispensing a device. We place a prominent "Prescription Required" badge directly on our machine product pages so shoppers see it prior to adding items to the cart, but we know it's easy to browse quickly and bypass that notice.
We never want anyone feeling stuck without their gear or their funds, so here is the honest truth about how we can resolve this right now:
Use your existing prescription: If you already have a machine at home, send us a copy of the prescription from your current doctor. Many CPAP prescriptions are written for a lifetime ("99 months" or "PRN"). Our clinical team will evaluate it for free to see if it qualifies for your travel unit so you don't have to schedule a new appointment.
Why the $35 renewal exists: We set up this optional telehealth service specifically to help folks avoid months-long specialist waitlists. For about the cost of a standard insurance copay, you meet online with a board-certified physician who evaluates your ongoing therapy. If they approve the renewal, they send the prescription straight to us. If they determine CPAP therapy is not right for you, that $35 fee is 100% refunded.
Instant, hassle-free cancellation: If you just want to cancel and get your money back right now, we make that completely straightforward. Because your order is on hold and hasn't shipped, you can call us directly at 1-844-451-6555, start a live chat on Sleeplay.com during business hours, or message support@sleeplay.com or info@sleeplay.com. Our team will cancel the order immediately and release your funds on the spot.
Please reach out to our team with your order number and name along with your request and we will be happy to assist you. Whether you'd like us to review your current Rx, try the renewal option, or process an immediate full refund with a cancellation, we can get this sorted out for you quickly.
Your automated scheduling system was…
Your automated scheduling system was broken and it was never fixed the first time i identified the problems.
13 July 2026
The Survey Link Finally Works!
You finally fixed the link where the survey actually works now. II would have given it 5 stars had the link worked months ago and after I reported it didn't work.
6 July 2026
Thank you
Worse experience ever
Edit: honestly sort of shocked without gong onto details as I was already irritated however.
A gentleman called Dave called me and understood quick a lot of this that occurred was unnecessary and honestly was surprised it happened. Dave fixed my biggest concern and even explained some changes that were not properly explained the first time around was extremely empathetic and helped me through this.
Prior to Dave I already had said sleeplay is done in my book but.. I will try them again.
12 July 2026
Reply from Sleeplay
Hello,
Thank you for taking the time to speak with our team directly today. We truly appreciate the opportunity to listen to your feedback, address your concerns, and provide a satisfactory resolution for you.
Making sure our customers feel supported is our top priority, and we are grateful you gave us the chance to make things right. Please do not hesitate to reach out if you ever need any further assistance!
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