Sleepkings Reviews 

662
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and the polite, professional staff who efficiently assemble the products and carefully remove old furniture. Buyers consistently mention that the modern adjustable beds are exceptionally comfortable, sturdy, well-made, and provide amazing overall value for money. However, some customers also noted occasional issues such as unexpected delivery delays, missing installation parts, or specific components not fitting correctly upon arrival. A few other people also felt that they faced distinct challenges regarding very early morning drop-offs or frustrating communication gaps with the support agents.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting fast and efficient drop-offs, with... See more

Product

Consumers find product quality to be largely satisfactory, with many reviewers praising the comfortable and... See more

Staff

Reviewers highlight positive aspects of staff, praising the helpful and polite customer service team for... See more

Service

Customers consistently note positive experiences with service, highlighting prompt assistance and... See more

Quality

Clients share positive opinions on quality, highlighting that the adjustable beds are sturdy, comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely good customer service. The adjustable beds are well made, easy to use & very comfortable, amazing value for money. Delivery, removal & install was perfect, they phoned with a delivery date... See more

Company replied

Rated 5 out of 5 stars

Sleepkings we're incredibly helpful especially as I booked the bed on New Year's Eve. Questions were answered quickly on the chat and were very reassuring. We booked assembly too so my elderly mum wou... See more

Company replied

Rated 5 out of 5 stars

This is a great bed for the need of the electric capabilities, it's comfort and surprisingly good design makes me a happy customer. You simply cannot ignore the Incredible value of the Sleep K... See more

Company replied

Rated 5 out of 5 stars

Great bed, price, service and delivery. Extremely happy with the bed, after looking for something suitable for a while, it was great to come across a company who sold the electric bed with the divan,... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Furniture Store
  5. Mattress Store

Written by the company

We are Sleepkings, your premier destination for all things related to beds. As a leading UK retailer specializing in mattresses and beds, we've been serving customers since 2005, providing mattress and bed deliveries across the UK. Our primary concern is your quality of sleep, and we're committed to helping you achieve a better night's rest. With a vast selection of mattresses in our inventory, we offer swift delivery for most of our stock items, ensuring you find just what you need. Our focus is on delivering high-quality products directly to consumers, with significant cost savings and convenience. We recognize that buying online, especially from an unfamiliar source, can be intimidating for many individuals. If you have any uncertainties, please don't hesitate to reach out to us through our live chat, telephone, or email support. Our dedicated team is readily available to assist you. If you prefer an in-person shopping experience, visit our store! That's right, you can personally explore and choose your ideal bed or mattress. Our knowledgeable and friendly sleep experts are always delighted to guide you on your path to a more restful night's sleep. Why not pay us a visit? You can find our showroom at 50 Dewsbury Road, Ossett, WF5 9NQ. We look forward to welcoming you! For inquiries, you can contact us at: Email: info@sleepkings.co.uk Phone: 01924 265483 Operating Hours: Mon-Fri: 9:00 AM - 4:00 PM Sat: 9:00 AM - 1:00 PM Sun: By Appointment Only


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

662 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(662)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service from Andrea

Good service from Andrea. Great bed well worth it. Am now sleeping sitting up as I do , and not slipping as knees can raise. Brilliant sleep. Would recommend

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and assistance

Having called Sales, I initially spoke to Andrea and I found her to be very knowledgeable and helpful. I subsequently purchased an electric adjustable bed for my mother in law and she is delighted with the comfort and other attributes of the bed. I then purchased sheets which were received the next day. I cannot fault the service and would highly recommend Sleep Kings.

17 July 2025
Unprompted review
Rated 4 out of 5 stars

The bed arrived on time and was…

The bed arrived on time and was assembled in good time. Very happy with the flexibility and comfort. I've enjoyed restful night's sleep in a bed for the first time in years.

The only criticism I have was a conversation with a very curt and unhelpful person in sales. Hence 4 and not 5 stars.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Had a good overall experience with…

Had a good overall experience with Sleepkings. I had a query about delivery and Andrea from Sleepkings arranged that straight away. the bed arrived within the stated 5 days and was put together within 30 minutes of delivery. When the delivery guys left I noticed that mattress retaining bracket was missing but Andrea put one in the post the same day and gave me a 50% discount on the installation charge - excellent customer service.
The bed itself (Restwell Adjustable Double) seems solidly built and the motors work quietly and smoothly with a good range of adjustment. However, I thought that the supplied mattress which was the memory foam option was cheaply made and is at least 2 inches longer than a standard 4ft 6 mattress. This kept getting caught under the headboard as the head of the bed was raised. Tried sleeping on it for one night and woke up with back pain so swapped it back to my old pocket sprung mattress that I was keeping for my spare bed. Happy now and find the bed really comfortable so my advise would be to go for the pocket sprung option. So, in conclusion Sleepkings - excellent customer service, Restwell bed - very good, good value but shame about the mattress which I seem to be stuck with...

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish after sales

Dreadful customer service, very polite on the phone, make all sorts of promises to put things right, but never follow through & nothing gets done. I have had my bed a few months & have had to buy my own headboard & mattress. Don't bother, you get what you pay for. Complaining 23rd April to 28th may !!

28 May 2025
Unprompted review
Sleepkings logo

Reply from Sleepkings

We're truly sorry to hear about your experience, and we sincerely apologise for the inconvenience and frustration this has caused. While we always aim to provide a high standard of service.

Please be assured that we take your concerns seriously, and we will be thoroughly investigating the matter to understand what went wrong. Your feedback is very important to us, and we’re committed to making improvements.

Rated 5 out of 5 stars

Great experience with Sleepkings

Great experience with Sleepkings. Delivery was really quick and I was kept informed all the way through. Delivery and set up was excellent, the guys were very quick and professional at removing my old bed and setting up my new one. Absolutely love my new bed, great value for money and an all round excellent experience. Would definitely recommend Sleepkings.

9 June 2025
Rated 5 out of 5 stars

Great customer service!

Great great, great communication. Had a slight hiccup in arranging delivery but the staff were amazing at fixing the problem quickly and with minimal fuss.

4 June 2025
Rated 5 out of 5 stars

Website was easy to use

Website was easy to use, lots of emails at every step from ordering to delivery. We are very pleased with our mattresses , very good quality and very comfortable.

3 June 2025
Sleepkings logo

Reply from Sleepkings

Thank you so much for shopping with us and taking the time to share your thoughts.
We truly value and appreciate your support.

Rated 3 out of 5 stars

Delivery of the bed was quick

Delivery of the bed was quick. We did have a problem with the 3ft single bed not fitting through the doorway of the bedroom. We had taken a 3ft bed out of the room so didn’t envisage a problem getting the new bed in. It had to be put in my lounge which isn’t ideal.

2 June 2025
Rated 5 out of 5 stars

Excellent Service!

We reached out to sleep kings after being let down by another company for an adjustable bed. We needed one as quick as possible in order to get my grandmother home from hospital. We ordered on a Monday and they marked it as urgent for us. The bed was then delivered on the Saturday.
We were kept informed of the delivery process. Bed was set up upon delivery and the delivery men were so nice and friendly.

Thank you sleep kings! We couldn't fault the ordering process at all. Thanks to you my grandmother is now able to come home!

12 May 2025
Unprompted review
Sleepkings logo

Reply from Sleepkings

Thank you so much for shopping with us and taking the time to share your thoughts.
We truly value and appreciate your support.

Rated 5 out of 5 stars

real fast delivery put beds in bedroom…

real fast delivery put beds in bedroom made putting them together easy many thanks sleepkings.

14 May 2025
Sleepkings logo

Reply from Sleepkings

Thank you so much for shopping with us and taking the time to share your thoughts.
We truly value and appreciate your support.

Rated 5 out of 5 stars

Excellent service

Excellent service. The bed I required was needed urgently. From start to finish it was delivered within 5 days. From the person I spoke to on live chat to the guys who filled the bed was a first class service.

13 May 2025
Sleepkings logo

Reply from Sleepkings

Thank you so much for shopping with us and taking the time to share your thoughts.
We truly value and appreciate your support.

Rated 5 out of 5 stars

Very good 👍 delivered spot on

Very good 👍 delivered spot on , on time , some instructions to put bed together, would have been handy , otherwise very good from sleep kings,

6 May 2025
Sleepkings logo

Reply from Sleepkings

Thank you so much for shopping with us and taking the time to share your thoughts.
We truly value and appreciate your support.

Rated 5 out of 5 stars

Highly recommend

Everything, simple to order and service was excellent delivery was excellent on time and the two guys who delivered the bed were courteous and friendly, Harsh and Paras were their names beds were brought in and unpacked and assembled and all packaging taken away, they explained the controller process for lifting and changing positions perfectly, I would definitely recommend.

6 May 2025
Sleepkings logo

Reply from Sleepkings

Thank you so much for shopping with us and taking the time to share your thoughts.
We truly value and appreciate your support.

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