Sleep Country Canada Reviews 

We haven’t had our mattress for 5 years. To send someone out to look at it would cost us $50.
It was recommended to submit a request for warranty on line. They ask for at least 5 specific type of pictures which we provided.
After reviewing them they told us this was “normal” body impressions from use!!!!
Our backs and hips tell us otherwise.
I have had mattresses that lasted 20 years. Don’t buy from Sleep Country. They do not honour the warranty!!!!

Everything about the process of buying an adjustable bed and a mattress to go with it went well from start to finish. Now I'm in early stages of my 100 day trial. I expect all to go well. I dealt with Eva at Mt. Pleasant Vancouver and Syl at the downtown Vancouver location. Both were very helpful and answered all my questions. I liked that there was no hard pressure tactics and I had ample time to make a final decision about purchases after depositing 10%. The delivery by Ahmad also went very well. Everything was clearly communicated before hand and he and his colleague were even a bit early. Set up took no time at all and they took away the packaging and my old mattress and box spring with the Green Glove service.

Complaint Regarding Mattress Exchange Policy and Poor Customer Service.
I’m writing to express my disappointment with the service I received after purchasing a Casper Hybrid Queen mattress on April 15, 2025. The mattress turned out to be too soft for me, and when I asked to upgrade or exchange it, I was told it’s not possible because it’s a “pre-certified” item.

This policy was never clearly communicated at the time of purchase. Spending over $1,500 just two weeks ago, I expected better support and flexibility. I feel this policy is unfair and not customer-friendly.

I’m very dissatisfied with the experience and will not shop at Sleep Country again—nor will I recommend it to others. I would appreciate a clear explanation of this policy and how such decisions are justified.

We purchase a bed and frame which was to be delivered on April 12. They informed us one day prior that the base was not in and they will contact us to deliver everything.
I received a call at 830 am to inform us the bed would be delivered today. I asked the gentleman to advise the driver we would be away between 1245 and 2pm due to a medical appt i had booked 2 months ago. I also called the Customer Service line at 1130 am as I noticed the tracking was to deliver at 1255 pm and asked them to advise driver to skip our delivery and come back as we would be home at that point. I was told that couldn't be done as he has other deliveries. The deliveries are routed in one area, it's not hard to skip 2 boxes and return seeing as he only had 3 stops left according to tracking. Very poor attitude considering they were already late delivering our purchase and giving 3 hours notice which was to be day before according to our sales rep. Perhaps the Sleep Country team should have the same procedures as I was told by the CSR it's same day notice. Inconveniencing a customer 3 time as now I have to reschedule my delivery will not get my return business.

I bought pillowcases oline & before I placed order it said free delivery
When I got confirmation it said $7.99 delivery fee Tried to return to store & they said they couldn’t do it
I called customer service & they said they couldn’t refund me because u had to have minimum order of $75
What a hassle
Will never order from them again 😡

I'd give zero if I could, we've been fighting them for months trying to get them to honour their warranty but they keep requesting more pictures, the same picture again, more pictures again, clearly trying to be too frustrating to bother with.

The worst service provided by sleep country. I SHALL NEVER BUY anything from SLEEP COUNTRY EVER again. The most shitiest service I have ever encountered since 1973.

Purchased the kingsdown mattress from them in 2023 (spending over 3 thousand dollars) after only a week or so started having really really bad back/neck pain (I already have scoliosis but had no issues with my previous mattress) and contacted them to return it which they kept ignoring over and over again and dodging me even when I went into the store, until the “100 night trial” was over and then was told oh we can’t do anything despite your pain, basically sucks to be you. Now after 2 years of trying different foam toppers and basically anything else i could find, I have chronic back pain that even a physiotherapist can not help me with, I wish i had listened to my partner and taken action and sued them but it is much too late. Don’t make the same mistakes I did and do not spend your hard earned money at sleep country on ANY of their mattresses they do not deserve it. Plenty of good options on silk&snow, endy or anywhere else really.

We purchased an expensive mattress and tried it for 90 days. We exchanged it for a different mattress became could not get comfortable. They give you a one time 100 day trial to make sure you are happy with your purchase. We tried the second mattress for 90 days and were still not happy. We purchased the mattress in Brantford but drove to Stoney Creek to try a mattress the Brantford store did not have. We spoke to Tracy Highland knowing we already used our grace period. Tracy was still able to get us an exchange even though it is not their policy. She was one of the best customer service people we ever dealt with. Thank you Tracy for making my wife happy!

When one of our adjustable beds was inoperative on arrival, we thought it would have to be replaced -very disappointing. However, the manager (Doug) from the 4th Avenue, St. Catharines, Ontario stored stopped by on his way home, and was able to fix the problem. He went above and beyond, and we were very pleased.

Farzam was patient and very knowledgeable about his products. He discussed in detail all the aspects of each mattress he showed us. He gave us the time to discuss our options and gave us lots of time to try different mattresses with no pressure. Farzan treated us respect and kindness throughout the whole transaction. It was a complete pleasure to deal with him. The level of customer service we received from Farzam is why we chose Sleep Country

This company has the worst warranty program I’ve ever encountered. They make u jump thru so many hoops to exchange a faulty sagging mattress. And when u comes time to exchange if u have left ur mattress in its original bag for the whole 10 years you will never get and exchange from them. Multiple times sending pictures even delivery drivers comin in sayin there’s stains when there aren’t any. I challenged the drivers to take pictures of stains. And customer service rep said it’s already decided and down and no exchange will be provided. That’s after he started to raise his voice and become argumentative. Like what kind of customer service is this? Don’t expect any sort of exchange from this company if u think there warranty program is anything real. It’s a scam. Never will I buy from this company again. Reading so many reviews about horrible service and experiences I wish I had looked into it before purchasing with sleep country. Never again

I was looked after by Christine Hilts today at the Charlottetown, PEI Sleep Country. I was looking for a side-sleeper pillow. She showed me a few different options, & then made sure they suited me & that my alignment was correct. She was very informative & helpful. I would ask for her again for my next visit. I left the store smiling!

Horrible website click queen sizes then brings me to something stupid then when it shows prices it shows it for the twin not queen when I specifically clicked queen mattresses hiding the actual shit prices

I am extremely dissatisfied with the way Sleep Country has handled my warranty claim. I purchased a mattress from Sleep Country with a 10-year warranty, yet in less than 2 years, my wife and I are experiencing severe back pain due to the mattress losing its support. Despite following their warranty claim process and submitting the required photos and measurements, I received a dismissive response stating that the issue does not qualify under warranty. This is completely unacceptable. A mattress should not cause discomfort and pain within such a short time frame, and a company that prides itself on “ensuring a good night’s sleep” should take customer concerns seriously. The fact that Sleep Country is only considering indentation depth as a defect, rather than the clear lack of proper support, is both misleading and unfair to customers who have trusted the brand. I sent them an email on March 8th 2025 requesting to resolve this within a week but two weeks later and there is no response.

Bought a bed in January, bed was comfortable enough but was a lot softer than the one I tried in the store. When I came in after a few weeks to look around and explain my situation, tho male sales person was rude and condescending. Saying things like you can’t expect a bed to solve all of your problems and how he was an expert as selling beds for over thirty years. Needless to say I left the store almost in tears. After a few more weeks I traded the bed for another mattress, which gives me sore shoulders. I came back again to look at a mattress cover thinking the one I had was making the bed feel firm. I got the same male sales person, who again was very rude and would not listen to what I was trying to explain, and he went on the same speech how long he has been selling beds for. I left defeated. I phoned customer service and got a very pleasant lady who tried to be helpful. She offered me a $50.00 coupon for sleep country, not that I would ever go back again. She claimed someone from head office will call me back, I will wait and see on that. So now I’m stuck with a bed that is too firm. I have shopped at sleep country for years and this was my third bed purchase. But no more.

Very disappointed with the customer service , we purchased a mattress in January and this is the worst mattress that I have ever purchased , customer service reviewed my complaint and determined that the mattress was ok , there are compression pockets , mattress is not what I expected , especially after 2 minths of use I’m done with these guys !

Very deceptive sales Tactics and Non existent Customer Service
One star is too generous for this company. Very deceptive sales practices pushing you to buy higher priced mattress (that are not worth it btw) then saying they will honour the sale and provide credit if it goes on sale after purchase. Good luck trying to get anyone to call you back when that happens. I was bounced around between four 'managers' that kept delaying until magically the time period of eligibility elapsed. The mattress itself is also not worth half of what I paid. Learn from others mistakes. Dodge this bullet - stay away - go online and buy a mattress from a CANADIAN manufacturer. Skip the middleman/retailer. It will cost you a third of the price, better quality, excellent customer service - no pushy sales people - no customer service 'ghosting'. Second mattress for guest room, I did just that and it even has a 1 year sleep guarantee! Rest easy and stay away from Sleep Country.

The mattress started falling apart well before the warranty expired, but the company refused to honor the claim. They found ways to deny it despite clear proof. You’re better off buying a cheaper mattress and replacing it as needed rather than relying on their so-called warranty

Horrible customer service. I returned pillows and have been waiting 3 weeks for word on my refund. The only reply I received was that they would refund me ‘ in due course’… whatever that means. They certainly didn’t waste any time taking my money.
Never again,Sleep Country.